-39
NPS
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Brand Page
Chime
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About Chime's Brand
Chime is a financial technology company founded on the premise that basic banking services should be helpful, easy and free. As one of the largest and fast-growing players in our industry, we empower millions of Americans to take control of their finances and gain financial peace of mind. We don’t rely on overdraft fees, monthly service fees, service fees, or minimum balance requirements—instead, we partner with regional banks to design member-first financial products. After all, we want to profit with our members, not from them.
Brand at a Glance
82%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Chime CMO
Chime NPS
Chime's Net Promoter Score (NPS) is a -39 with 28% Promoters, 5% Passives, and 67% Detractors. Net Promoter Score tracks whether Chime's customers would recommend using the product based on a scale of -100 to 100.
Chime Overall NPS
| 28% | Promoters |
|---|---|
| 5% | Passives |
| 67% | Detractors |
Chime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -38 | Jan 2025 | -38 |
Feb 2025 -38 | Feb 2025 | -38 |
Mar 2025 -39 | Mar 2025 | -39 |
Apr 2025 -39 | Apr 2025 | -39 |
May 2025 -38 | May 2025 | -38 |
Jun 2025 -38 | Jun 2025 | -38 |
Jul 2025 -38 | Jul 2025 | -38 |
Aug 2025 -38 | Aug 2025 | -38 |
Sep 2025 -38 | Sep 2025 | -38 |
Oct 2025 -38 | Oct 2025 | -38 |
Dec 2025 -38 | Dec 2025 | -38 |
Jan 2026 -38 | Jan 2026 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chime NPS by Gender
Male customers rated Chime's NPS 10 points higher than Female customers.
Male
-60
Chime's NPS was rated -60 by Male customers on Comparably.
18%
Promoters
4%
Passives
78%
Detractors
Female
-70
Chime's NPS was rated -70 by Female customers on Comparably.
14%
Promoters
2%
Passives
84%
Detractors
Chime NPS by Ethnicity
Chime's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Hispanic or Latino -82 | Hispanic or Latino | -82 |
African American/Black -71 | African American/Black | -71 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -50 | Native American | -50 |
Other -93 | Other | -93 |
Chime NPS by Age
Chime's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Chime NPS by Usage
Chime's NPS was rated the highest by customers who have used Chime's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -55 | 1 to 2 Years | -55 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -80 | Over 10 Years | -80 |
Chime Customer Reviews
Out of the 109 Chime customer reviews 14 were positive and 95 were constructive. Chime customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Chime Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Chime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chime Customer Loyalty Score by Gender
Female customers rated Chime's Customer Loyalty score 6% higher than Male customers.
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Male
78%
Yes
Female
84%
Yes
Chime Customer Loyalty Score by Ethnicity
Chime's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chime.
77
out of 100
Caucasian
77
out of 100
Hispanic or Latino
88
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
78
out of 100
Native American
76
out of 100
Other
Chime Customer Loyalty Score by Age
Chime's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Chime.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 84% | 26-30 | 84% |
31-35 85% | 31-35 | 85% |
36-40 82% | 36-40 | 82% |
41-45 86% | 41-45 | 86% |
46-50 78% | 46-50 | 78% |
51-55 81% | 51-55 | 81% |
56-60 80% | 56-60 | 80% |
61-65 61% | 61-65 | 61% |
66+ 70% | 66+ | 70% |
Chime Customer Loyalty Score by Usage
Chime's Customer Loyalty score was rated the highest by customers who have used Chime's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Chime Customer Loyalty Score by Industry
Chime's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Utilities industry customers.
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Chime Product Quality
2.2/5
Chime has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Chime Product Information
Chime’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Chime's product the highest. Reviewers from the Arts and Entertainment industry rated Chime the lowest at 2.1.
- Website
- https://www.chime.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Chime Product Quality
Chime's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Wholesale industry.
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Ranked Chime Product Quality the Highest
Ranked Chime Product Quality the Lowest
Chime Product Quality Score by Gender
Male customers rated Chime's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Chime Product Quality Score by Ethnicity
Chime's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 1.8 | Native American | 1.8 |
Other 1.5 | Other | 1.5 |
Chime Product Quality Score by Age
Chime's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Chime.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Chime Product Quality Score by Usage
Chime's Product Quality score was rated the highest by customers who have used Chime's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Chime Product Quality Score by Industry
Chime's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Wholesale industry customers.
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Chime Pricing
Chime ROI & Value For Money
2.1/5
Chime has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Chime Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Computer Hardware industry. The users from the Accounting industry think that they had the lowest ROI from Chime.
Quick Insights into Chime ROI
Chime's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Wholesale industry.
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Ranked Chime ROI the Highest
Ranked Chime ROI the Lowest
Chime ROI Score by Gender
Male customers rated Chime's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chime.
Male
1.6/5
Female
1.5/5
Chime ROI Score by Ethnicity
Chime's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Chime ROI Score by Age
Chime's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Chime.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Chime ROI Score by Usage
Chime's ROI score was rated the highest by customers who have used Chime's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Chime ROI Score by Industry
Chime's ROI score was rated the highest by Computer Hardware industry customers, and the lowest by Wholesale industry customers.
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Chime Customer Satisfaction (CSAT)
Chime Customer Satisfaction (CSAT) Score
22 / 100
Chime has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chime Customer Satisfaction
Chime's Customer Satisfaction score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Transportation industry.
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Ranked Chime Customer Satisfaction the Highest
Ranked Chime Customer Satisfaction the Lowest
Chime Customer Satisfaction Score by Gender
Female customers rated Chime's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chime.
13 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 10% | |
Very Dissatisfied | 71% |
14 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 9% | |
Very Dissatisfied | 75% |
Chime Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chime's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
9%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Chime's Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.
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10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to African American/Black
Chime's Customer Satisfaction (CSAT) score was rated 15% according to African American/Black users and customers.
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15 / 100
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
73%
CSAT according to Asian or Pacific Islander
Chime's Customer Satisfaction (CSAT) score was rated 56% according to Asian or Pacific Islander users and customers.
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56 / 100
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Native American
Chime's Customer Satisfaction (CSAT) score was rated 10% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chime.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
50%
CSAT according to Other
Chime's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
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7 / 100
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
77%
Chime Customer Satisfaction Score by Age
Chime's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Chime.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 7% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 41-45 | 16% | |||||||||||||||
| 46-50 | 6% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 10% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 12% |
Chime Customer Satisfaction Score by Usage
Chime's Customer Satisfaction score was rated the highest by customers who have used Chime's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Chime Customer Satisfaction Score by Industry
Chime's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Chime Customer Satisfaction Score by Industry",
"text": "Chime's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Chime's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Accounting",
"groupId": 495,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Chime's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Chime's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Chime's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Chime's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Chime's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Chime's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Chemicals",
"groupId": 506,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Chime's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 27,
"stars": 0,
"csatScore": 27,
"text": "Chime's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 27
},
{
"label": "Consulting",
"groupId": 511,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Chime's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Chime's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Chime's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Chime's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Hospitality",
"groupId": 523,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Chime's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Chime's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Chime's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Chime's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Retail",
"groupId": 559,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Chime's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Security and Investigations",
"groupId": 560,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Security and Investigations customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Chime's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Warehousing",
"groupId": 570,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Chime's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
}
]
}Chime Customer Service
2/5
Chime has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Chime's Customer Service
Address
PO Box 417, San Francisco, CA 94104
Website
https://www.chime.com/
Phone Number
XXX-XXX-XXXX
Chime's Social Links
Quick Insights into Chime Customer Service
Chime's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Wholesale industry.
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Ranked Chime Customer Service the Highest
Ranked Chime Customer Service the Lowest
Chime Customer Service Score by Gender
Chime's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Chime Customer Service Score by Ethnicity
Chime's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 1.7 | Native American | 1.7 |
Other 1.5 | Other | 1.5 |
Chime Customer Service Score by Age
Chime's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Chime Customer Service Score by Usage
Chime's Customer Service score was rated the highest by customers who have used Chime's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Chime Customer Service Score by Industry
Chime's Customer Service score was rated the highest by Construction industry customers, and the lowest by Wholesale industry customers.
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Chime as an Employer
2.8/5
Chime has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Chime scored a -39 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Chime would recommend the brand to a friend. ENPS measures how likely Chime employees would recommend working at Chime to a friend.
Net Promoter Score
-39
NPS Score
| 28% | Promoters |
|---|---|
| 5% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 34% | Promoters |
|---|---|
| 15% | Passive |
| 51% | Detractors |
