-34
NPS
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Kabbage, Inc
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About Kabbage, Inc's Brand
Kabbage is a financial technology company. Its fully automated technology and data platform powers lending directly and for its partners.
Brand at a Glance
67%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Kabbage, Inc NPS
Kabbage, Inc's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Kabbage, Inc's customers would recommend using the product based on a scale of -100 to 100.
Kabbage, Inc Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Kabbage, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -33 | Dec 2020 | -33 |
Feb 2021 0 | Feb 2021 | 0 |
Jun 2021 20 | Jun 2021 | 20 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -15 | Sep 2021 | -15 |
Nov 2021 -33 | Nov 2021 | -33 |
Jan 2022 -40 | Jan 2022 | -40 |
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 -23 | May 2022 | -23 |
Jul 2022 -29 | Jul 2022 | -29 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kabbage, Inc NPS by Gender
Kabbage, Inc's NPS was rated -100 by Male customers on Comparably.
Male
-100
Kabbage, Inc's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Kabbage, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kabbage, Inc NPS by Ethnicity
Kabbage, Inc's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Kabbage, Inc NPS by Usage
Kabbage, Inc's NPS was rated -100 points by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Kabbage, Inc Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Kabbage, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kabbage, Inc Customer Loyalty Score by Gender
Kabbage, Inc's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Kabbage, Inc Customer Loyalty Score by Ethnicity
Kabbage, Inc's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kabbage, Inc.
40
out of 100
Caucasian
Kabbage, Inc Customer Loyalty Score by Usage
Kabbage, Inc's Customer Loyalty score was rated 70% by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kabbage, Inc Product Quality
2.5/5
Kabbage, Inc has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Kabbage, Inc Product Information
Kabbage, Inc’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.kabbage.com
- Company Size
- 501-1,000 Employees
Industry
FinTech
Quick Insights into Kabbage, Inc Product Quality
Kabbage, Inc's Product Quality score was rated highest by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
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Ranked Kabbage, Inc Product Quality the Highest
Kabbage, Inc Product Quality Score by Gender
Kabbage, Inc's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kabbage, Inc.
Male
1.5/5
Female
N/A
Kabbage, Inc Product Quality Score by Ethnicity
Kabbage, Inc's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kabbage, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Kabbage, Inc Product Quality Score by Usage
Kabbage, Inc's Product Quality score was rated 1.5 stars by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kabbage, Inc Pricing
Kabbage, Inc ROI & Value For Money
2.4/5
Kabbage, Inc has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Kabbage, Inc ROI
Kabbage, Inc's ROI score was rated highest by Caucasian customers.
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Ranked Kabbage, Inc ROI the Highest
Kabbage, Inc ROI Score by Gender
Kabbage, Inc's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kabbage, Inc.
Male
1.5/5
Female
N/A
Kabbage, Inc ROI Score by Ethnicity
Kabbage, Inc's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kabbage, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Kabbage, Inc ROI Score by Usage
Kabbage, Inc's ROI score was rated 1.5 stars by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kabbage, Inc Customer Satisfaction (CSAT)
Kabbage, Inc Customer Satisfaction (CSAT) Score
37 / 100
Kabbage, Inc has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kabbage, Inc Customer Service
2.2/5
Kabbage, Inc has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Kabbage, Inc's Customer Service
Address
Atlanta, GA
Website
http://www.kabbage.com
Quick Insights into Kabbage, Inc Customer Service
Kabbage, Inc's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kabbage, Inc's Customer Service score.
Ranked Kabbage, Inc Customer Service the Highest
Kabbage, Inc Customer Service Score by Gender
Kabbage, Inc's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kabbage, Inc.
Male
1.5/5
Female
N/A
Kabbage, Inc Customer Service Score by Ethnicity
Kabbage, Inc's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kabbage, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Kabbage, Inc Customer Service Score by Usage
Kabbage, Inc's Customer Service score was rated 1.5 stars by customers who have used Kabbage, Inc's products/services for 1 to 2 Years.
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Kabbage, Inc as an Employer
4.3/5
Kabbage, Inc has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kabbage, Inc scored a -34 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Kabbage, Inc would recommend the brand to a friend. ENPS measures how likely Kabbage, Inc employees would recommend working at Kabbage, Inc to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
