-38
NPS
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BlueVine
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About BlueVine's Brand
BlueVine allows small businesses to get paid immediately on their outstanding invoices. Among its major competitors, BlueVine is ranked in 6th place for NPS while FastPay is 1st, and Visa is 2nd.Their current valuation is $750.00M
Brand at a Glance
83%
Customer Loyalty
1.7/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
BlueVine Ranking
- #4 / 4 of its competitors
BlueVine NPS
BlueVine's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether BlueVine's customers would recommend using the product based on a scale of -100 to 100.
BlueVine Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
BlueVine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
May 2024 33 | May 2024 | 33 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 0 | Sep 2024 | 0 |
Jan 2025 -11 | Jan 2025 | -11 |
May 2025 -20 | May 2025 | -20 |
Jul 2025 -27 | Jul 2025 | -27 |
Aug 2025 -33 | Aug 2025 | -33 |
Oct 2025 -39 | Oct 2025 | -39 |
How Other Brands Compare
BlueVine is ranked #4 for NPS among its competitors. Visa and Fundbox come in first and second, with C2FO coming in at third. Among those competitors, it is the lowest valued company behind Visa.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueVine Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BlueVine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueVine Customer Loyalty vs. Competitors
Compared to its competitors, BlueVine's Customer Loyalty score is rated right above C2FO, and is preceded by Visa.
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BlueVine Product Quality
1.7/5
BlueVine has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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BlueVine Product Information
BlueVine’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.bluevine.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
BlueVine Product Quality vs. Competitors
Compared to its competitors, BlueVine's Product Quality score is rated right above Accion, and is preceded by FastPay.
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BlueVine Pricing
BlueVine ROI & Value For Money
2/5
BlueVine has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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BlueVine Pricing vs. Competitors
Compared to its competitors, BlueVine's ROI score is rated right above Accion, and is preceded by Fundera.
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BlueVine Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueVine Customer Satisfaction vs. Competitors
Compared to its competitors, BlueVine's Customer Satisfaction score is rated right above Accion, and is preceded by FastPay.
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BlueVine Customer Service
1.7/5
BlueVine has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About BlueVine's Customer Service
Address
Palo Alto, CA
Website
http://www.bluevine.com
BlueVine Customer Service vs. Competitors
Compared to its competitors, BlueVine's Customer Service score is rated right above Accion, and is preceded by Fundbox.
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BlueVine as an Employer
2.8/5
BlueVine has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
BlueVine scored a -38 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueVine would recommend the brand to a friend. ENPS measures how likely BlueVine employees would recommend working at BlueVine to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
