12
NPS
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Cardtronics
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About Cardtronics' Brand
Cardtronics provides integrated Automated Teller Machine and financial kiosk products and services. Among its major competitors, Cardtronics is ranked in 5th place for NPS while FiveStars is 1st, and Euronet Worldwide is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Cardtronics Ranking
- #4 / 4 of its competitors
Cardtronics NPS
Cardtronics's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether Cardtronics's customers would recommend using the product based on a scale of -100 to 100.
Cardtronics Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
Cardtronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Jan 2024 -17 | Jan 2024 | -17 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 12 | Jul 2024 | 12 |
How Other Brands Compare
Cardtronics is ranked #4 for NPS among its competitors. FiveStars and Euronet Worldwide come in first and second, with Visa coming in at third.
Cardtronics |  Visa |  Euronet Worldwide |  FiveStars | |
| Global Ranking | #- | #65 | #- | #- |
| NPS | 12 | 32 | 34 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $485.94B | $7.48B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cardtronics NPS vs. Competitors
Compared to its competitors, Cardtronics's NPS is rated right above Payment Data Systems, and is preceded by Diebold.
| COMPANY | NPS Score | |
|---|---|---|
| FiveStars | 47 |
| Euronet Worldwide | 34 |
| Visa | 32 |
 | Diebold | 15 |
| Cardtronics | 12 |
 | Payment Data Systems | N/A |
Cardtronics Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Cardtronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cardtronics Customer Loyalty vs. Competitors
Compared to its competitors, Cardtronics's Customer Loyalty score is rated right above FiveStars, and is preceded by Diebold.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Euronet Worldwide | 87% |
| Visa | 84% |
| Diebold | 69% |
| Cardtronics | 65% |
| FiveStars | 62% |
| Payment Data Systems | N/A |
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Cardtronics Product Quality
3.4/5
Cardtronics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cardtronics Product Information
Cardtronics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.cardtronics.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Cardtronics Product Quality vs. Competitors
Compared to its competitors, Cardtronics's Product Quality score is rated right above Payment Data Systems, and is preceded by Diebold.
| COMPANY | Product Quality Score | |
|---|---|---|
| FiveStars | 4.1/5 |
| Visa | 4.1/5 |
| Euronet Worldwide | 4/5 |
| Diebold | 3.6/5 |
| Cardtronics | 3.4/5 |
| Payment Data Systems | N/A |
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Cardtronics Pricing
Cardtronics ROI & Value For Money
3.5/5
Cardtronics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cardtronics Pricing vs. Competitors
Compared to its competitors, Cardtronics's ROI score is rated right above Payment Data Systems, and is preceded by Diebold.
| COMPANY | Pricing Score | |
|---|---|---|
| FiveStars | 4/5 |
| Visa | 3.9/5 |
| Euronet Worldwide | 3.9/5 |
| Diebold | 3.9/5 |
| Cardtronics | 3.5/5 |
| Payment Data Systems | N/A |
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Cardtronics Customer Satisfaction (CSAT)
Cardtronics Customer Satisfaction (CSAT) Score
67 / 100
Cardtronics has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cardtronics Customer Satisfaction vs. Competitors
Compared to its competitors, Cardtronics's Customer Satisfaction score is rated right above FiveStars, and is preceded by Diebold.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Euronet Worldwide | 86% |
| Visa | 82% |
| Diebold | 67% |
| Cardtronics | 67% |
| FiveStars | 63% |
| Payment Data Systems | 0% |
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Cardtronics Customer Service
3.2/5
Cardtronics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Cardtronics's Customer Service
Address
Houston, TX
Website
http://www.cardtronics.com/
Cardtronics Customer Service vs. Competitors
Compared to its competitors, Cardtronics's Customer Service score is rated right above FiveStars, and is preceded by Euronet Worldwide.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4/5 |
| Diebold | 3.8/5 |
| Euronet Worldwide | 3.7/5 |
| Cardtronics | 3.2/5 |
| FiveStars | 3.1/5 |
| Payment Data Systems | N/A |
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Cardtronics as an Employer
2.8/5
Cardtronics has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Cardtronics scored a 12 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Cardtronics would recommend the brand to a friend. ENPS measures how likely Cardtronics employees would recommend working at Cardtronics to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
