15
NPS
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Diebold
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About Diebold's Brand
Security and Financial Self-Service Among its major competitors, Diebold is ranked in 2nd place for NPS while Wincor Nixdorf is 1st, and Fujitsu is 3rd.Their current market cap is $28.05M
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Diebold Ranking
- #2 / 4 of its competitors
Diebold NPS
Diebold's Net Promoter Score (NPS) is a 15 with 45% Promoters, 25% Passives, and 30% Detractors. Net Promoter Score tracks whether Diebold's customers would recommend using the product based on a scale of -100 to 100.
Diebold Overall NPS
| 45% | Promoters |
|---|---|
| 25% | Passives |
| 30% | Detractors |
Diebold NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 40 | Jul 2022 | 40 |
Oct 2022 45 | Oct 2022 | 45 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 53 | Aug 2023 | 53 |
Sep 2023 43 | Sep 2023 | 43 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 24 | Feb 2024 | 24 |
Oct 2024 16 | Oct 2024 | 16 |
Apr 2025 11 | Apr 2025 | 11 |
Jan 2026 15 | Jan 2026 | 15 |
How Other Brands Compare
Diebold is ranked second for NPS among its competitors. Wincor Nixdorf and Fujitsu come in first and third, with Fiserv coming in at #4. Among those competitors, it is the lowest valued company behind Fiserv.
Diebold |  Fiserv |  Fujitsu |  Wincor Nixdorf | |
| Global Ranking | #- | #319 | #457 | #- |
| NPS | 15 | -12 | 11 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $28.05M | $74.66B | $31.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diebold NPS vs. Competitors
Compared to its competitors, Diebold's NPS is rated right above Fujitsu, and is preceded by Wincor Nixdorf.
| COMPANY | NPS Score | |
|---|---|---|
| Wincor Nixdorf | 100 |
| Diebold | 15 |
| Fujitsu | 11 |
 | ARCA | N/A |
| Fiserv | -12 |
Diebold Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Diebold users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Diebold Customer Loyalty vs. Competitors
Compared to its competitors, Diebold's Customer Loyalty score is rated right above ARCA, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wincor Nixdorf | 100% |
| Fujitsu | 82% |
| Fiserv | 76% |
| Diebold | 69% |
| ARCA | N/A |
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Diebold Product Quality
3.6/5
Diebold has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Diebold Product Information
Diebold’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://diebold.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Diebold Product Quality vs. Competitors
Compared to its competitors, Diebold's Product Quality score is rated right above Fiserv, and is preceded by Fujitsu.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wincor Nixdorf | 5/5 |
| Fujitsu | 3.9/5 |
| Diebold | 3.6/5 |
| Fiserv | 3.3/5 |
| ARCA | N/A |
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Diebold Pricing
Diebold ROI & Value For Money
3.9/5
Diebold has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Diebold Pricing vs. Competitors
Compared to its competitors, Diebold's ROI score is rated right above Fiserv, and is preceded by Fujitsu.
| COMPANY | Pricing Score | |
|---|---|---|
| Wincor Nixdorf | 5/5 |
| Fujitsu | 4/5 |
| Diebold | 3.9/5 |
| Fiserv | 2.9/5 |
| ARCA | N/A |
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Diebold Customer Satisfaction (CSAT)
Diebold Customer Satisfaction (CSAT) Score
67 / 100
Diebold has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diebold Customer Satisfaction vs. Competitors
Compared to its competitors, Diebold's Customer Satisfaction score is rated right above Fiserv, and is preceded by Fujitsu.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fujitsu | 72% |
| Diebold | 67% |
| Fiserv | 48% |
| Wincor Nixdorf | 0% |
| ARCA | 0% |
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Diebold Customer Service
3.8/5
Diebold has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Diebold's Customer Service
Address
North Canton, CT
Website
http://diebold.com
Phone Number
(801)956-1238
Diebold Customer Service vs. Competitors
Compared to its competitors, Diebold's Customer Service score is rated right above Fiserv, and is preceded by Fujitsu.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wincor Nixdorf | 5/5 |
| Fujitsu | 3.9/5 |
| Diebold | 3.8/5 |
| Fiserv | 3.1/5 |
| ARCA | N/A |
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Diebold as an Employer
3.2/5
Diebold has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Diebold scored a 15 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Diebold would recommend the brand to a friend. ENPS measures how likely Diebold employees would recommend working at Diebold to a friend.
Net Promoter Score
15
NPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
