21
NPS
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C2FO
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About C2FO's Brand
An online B2B marketplace for early payments
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
C2FO CMO
C2FO NPS
C2FO's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether C2FO's customers would recommend using the product based on a scale of -100 to 100.
C2FO Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
C2FO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 15 | May 2022 | 15 |
Aug 2022 25 | Aug 2022 | 25 |
Oct 2022 11 | Oct 2022 | 11 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 9 | Jan 2023 | 9 |
Nov 2023 17 | Nov 2023 | 17 |
Jan 2025 14 | Jan 2025 | 14 |
Jul 2025 22 | Jul 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C2FO NPS by Gender
C2FO's NPS was rated 100 by Male customers on Comparably.
Male
100
C2FO's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
C2FO's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
C2FO NPS by Ethnicity
C2FO's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
C2FO NPS by Age
C2FO's NPS was rated 34 points by customers ages 36-40 on Comparably.
C2FO Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of C2FO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C2FO Customer Loyalty Score by Gender
C2FO's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C2FO.
Male
55%
Yes
Female
N/A
Yes
C2FO Customer Loyalty Score by Ethnicity
C2FO's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C2FO.
70
out of 100
Caucasian
C2FO Customer Loyalty Score by Age
C2FO's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of C2FO.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
C2FO Customer Loyalty Score by Industry
C2FO's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
C2FO Product Quality
3.5/5
C2FO has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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C2FO Product Information
C2FO serves markets in the United States, Europe, Canada, United Kingdom, and Germany. C2FO supports Web devices and offers products for small, medium, and large sized businesses.
C2FO’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated C2FO's product the highest.
- Website
- http://c2fo.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
FinTech
Marketplaces
SaaS
Languages Supported
English
Product Type
Accounting Software
Accounts Receivable Software
Billing & Invoicing Software
Quick Insights into C2FO Product Quality
C2FO's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked C2FO's Product Quality.
Ranked C2FO Product Quality the Highest
C2FO Product Quality Score by Gender
C2FO's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of C2FO.
Male
4.7/5
Female
N/A
C2FO Product Quality Score by Ethnicity
C2FO's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C2FO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
C2FO Product Quality Score by Age
C2FO's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of C2FO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
C2FO Product Quality Score by Industry
C2FO's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
C2FO Pricing
C2FO ROI & Value For Money
3.9/5
C2FO has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock C2FO's overall ROI score rated by its users and customers.
C2FO Pricing Plans
C2FO has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses C2FO?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into C2FO ROI
C2FO's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked C2FO's ROI score.
Ranked C2FO ROI the Highest
C2FO ROI Score by Gender
C2FO's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C2FO.
Male
4.7/5
Female
N/A
C2FO ROI Score by Ethnicity
C2FO's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C2FO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
C2FO ROI Score by Age
C2FO's ROI score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of C2FO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
C2FO ROI Score by Industry
C2FO's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
C2FO Customer Satisfaction (CSAT)
C2FO Customer Satisfaction (CSAT) Score
63 / 100
C2FO has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
C2FO Customer Service
3.7/5
C2FO has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock C2FO's overall Customer Service score rated by its users and customers.
About C2FO's Customer Service
Address
Kansas City, KS United States of America
Website
http://c2fo.com
Phone Number
(877) 465-4045
Quick Insights into C2FO Customer Service
C2FO's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked C2FO's Customer Service score.
Ranked C2FO Customer Service the Highest
C2FO Customer Service Score by Gender
C2FO's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C2FO.
Male
4.1/5
Female
N/A
C2FO Customer Service Score by Ethnicity
C2FO's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C2FO.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
C2FO Customer Service Score by Age
C2FO's Customer Service score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of C2FO.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
C2FO Customer Service Score by Industry
C2FO's Customer Service score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
C2FO as an Employer
3.2/5
C2FO has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
C2FO scored a 21 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of C2FO would recommend the brand to a friend. ENPS measures how likely C2FO employees would recommend working at C2FO to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
