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NPS
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FeeX
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About FeeX's Brand
FeeX finds 8 types of fees in IRA, 401(k), 403(b), brokerage and similar accounts, and helps users reduce them. 100% free and objective. Among its major competitors, FeeX is ranked in 3rd place for NPS while Honest Dollar is 1st, and Betterment is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
FeeX Ranking
- #3 / 4 of its competitors
FeeX NPS
FeeX's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FeeX's customers would recommend using the product based on a scale of -100 to 100.
FeeX Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FeeX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
How Other Brands Compare
FeeX is ranked third for NPS among its competitors. Honest Dollar and Betterment come in first and second, with SigFig coming in at #4.
FeeX |  Betterment |  SigFig |  Honest Dollar | |
| Global Ranking | #- | #830 | #- | #- |
| NPS | 0 | 38 | -24 | 100 |
| Valuation Updated every 24 hours for public companies | - | $800.00M | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FeeX NPS vs. Competitors
Compared to its competitors, FeeX's NPS is rated right above SigFig, and is preceded by Betterment.
| COMPANY | NPS Score | |
|---|---|---|
| Honest Dollar | 100 |
| Betterment | 38 |
| FeeX | 0 |
| SigFig | -24 |
 | EQ | -34 |
FeeX Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of FeeX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FeeX Customer Loyalty vs. Competitors
Compared to its competitors, FeeX's Customer Loyalty score is rated right below EQ.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honest Dollar | 100% |
| Betterment | 76% |
| SigFig | 75% |
| EQ | 68% |
| FeeX | 55% |
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FeeX Product Quality
2.5/5
FeeX has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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FeeX Product Information
FeeX’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.feex.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
FinTech
SaaS
FeeX Product Quality vs. Competitors
Compared to its competitors, FeeX's Product Quality score is rated right below SigFig.
| COMPANY | Product Quality Score | |
|---|---|---|
| Honest Dollar | 5/5 |
| Betterment | 3.9/5 |
| EQ | 3.7/5 |
| SigFig | 3/5 |
| FeeX | 2.5/5 |
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FeeX Pricing
FeeX ROI & Value For Money
3.2/5
FeeX has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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FeeX Pricing vs. Competitors
Compared to its competitors, FeeX's ROI score is rated right above SigFig, and is preceded by EQ.
| COMPANY | Pricing Score | |
|---|---|---|
| Honest Dollar | 5/5 |
| Betterment | 3.8/5 |
| EQ | 3.6/5 |
| FeeX | 3.2/5 |
| SigFig | 2.9/5 |
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FeeX Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FeeX Customer Satisfaction vs. Competitors
Compared to its competitors, FeeX's Customer Satisfaction score is rated right below SigFig.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Honest Dollar | 100% |
| Betterment | 87% |
| EQ | 50% |
| SigFig | 43% |
| FeeX | 0% |
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FeeX Customer Service
3.7/5
FeeX has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FeeX's Customer Service
Address
261 Madison Avenue, 9th Floor, New York City, NY
Website
http://www.feex.com
Phone Number
97297666747
FeeX Customer Service vs. Competitors
Compared to its competitors, FeeX's Customer Service score is rated right above SigFig, and is preceded by Betterment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Honest Dollar | 5/5 |
| Betterment | 4/5 |
| FeeX | 3.7/5 |
| SigFig | 3.1/5 |
| EQ | 3/5 |
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FeeX as an Employer
2.5/5
FeeX has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
FeeX scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of FeeX would recommend the brand to a friend. ENPS measures how likely FeeX employees would recommend working at FeeX to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
