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Verizon is
Ranked
#5
in
Business and Consumer Services Brands
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Verizon is ranked #5 in Business and Consumer Services Brands

About Verizon's Brand

Here, passion finds purpose and anyone who wants to make a difference can create impact. Dream it. Build it. Do it here. Verizon’s brand is ranked #108 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Verizon. When compared to other organizations within the Business and Consumer Services industry, Verizon is ranked #5. Among its major competitors, Verizon is ranked in 3rd place for NPS while SparkPost is 1st, and Level 3 Communications is 2nd. Overall, Verizon has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $241.36B

Brand at a Glance

83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service

Verizon CMO

Verizon Ranking

Verizon NPS

Verizon's Net Promoter Score (NPS) is a 17 with 48% Promoters, 21% Passives, and 31% Detractors. Net Promoter Score tracks whether Verizon's customers would recommend using the product based on a scale of -100 to 100.

Verizon Overall NPS

17
NPS
48%Promoters
21%Passives
31%Detractors
Verizon Overall NPS

Verizon NPS Trend

-100
-50
0
50
100
Aug 2021
15
Aug 202115
Sep 2021
18
Sep 202118
Oct 2021
15
Oct 202115
Nov 2021
13
Nov 202113
Dec 2021
13
Dec 202113
Jan 2022
15
Jan 202215
Feb 2022
15
Feb 202215
Mar 2022
13
Mar 202213
Apr 2022
14
Apr 202214
May 2022
15
May 202215
Jun 2022
17
Jun 202217
Jul 2022
17
Jul 202217

How Other Brands Compare

Verizon is ranked first for NPS among its competitors. Orange and Sprint come in second and third, with Spectrum coming in at #4. Among those competitors, it is the most valued company.

Sign Up for Brand Profile PRO to get the full Comparison data of Verizon vs Competitors.

Verizon's Logo
Verizon
Spectrum's Logo
Spectrum
Sprint's Logo
Sprint
Orange's Logo
Orange
Global Ranking#108#-#-#-
NPS17-79-7313
Social Sentiment Calculated by analyzing social media and other online mentionsNegative-NeutralNeutral
Valuation Updated every 24 hours for public companies$241.36B$117.65B$35.28B$32.86B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Verizon NPS by Gender

Male customers rated Verizon's NPS 10 points higher than Female customers.

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Male

11

Verizon's NPS was rated 11 by Male customers on Comparably.

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44%
Promoters
23%
Passives
33%
Detractors

Female

1

Verizon's NPS was rated 1 by Female customers on Comparably.

Sign Up to learn about Verizon's NPS Score rated by Female customers on Comparably.
39%
Promoters
23%
Passives
38%
Detractors

Verizon NPS by Ethnicity

Verizon's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Verizon.
-100
-50
0
50
100
Caucasian
-6
Caucasian-6
Hispanic or Latino
9
Hispanic or Latino9
African American/Black
18
African American/Black18
Asian or Pacific Islander
70
Asian or Pacific Islander70
Other
12
Other12

Verizon NPS by Age

Verizon's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Verizon.
0
20
40
60
80
100
Promoters
65%
Passives
30%
Detractors
5%
18-2565%30%5%
Promoters
66%
Passives
7%
Detractors
27%
26-3066%7%27%
Promoters
23%
Passives
39%
Detractors
38%
31-3523%39%38%
Promoters
43%
Passives
19%
Detractors
38%
36-4043%19%38%
Promoters
25%
Passives
31%
Detractors
44%
41-4525%31%44%
Promoters
36%
Passives
14%
Detractors
50%
46-5036%14%50%
Promoters
30%
Passives
20%
Detractors
50%
51-5530%20%50%
Promoters
44%
Passives
23%
Detractors
33%
56-6044%23%33%
Promoters
38%
Passives
39%
Detractors
23%
61-6538%39%23%
Promoters
25%
Passives
6%
Detractors
69%
66+25%6%69%

Verizon NPS by Usage

Verizon's NPS was rated the highest by customers who have used Verizon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Verizon.
-100
-50
0
50
100
Less than 1 Year
-17
Less than 1 Year-17
1 to 2 Years
10
1 to 2 Years10
2 to 5 Years
28
2 to 5 Years28
5 to 10 Years
-15
5 to 10 Years-15
Over 10 Years
4
Over 10 Years4

Verizon NPS vs. Competitors

Compared to its competitors, Verizon's NPS is rated right above Orange, and is preceded by Level 3 Communications.

Unlock Verizon NPS vs. Competitors Data

Verizon's Logo
VS
SparkPost's Logo
Level 3 Communications' Logo
Orange's Logo
CableLabs' Logo
Telephone and Data Systems' Logo
Lumen (formerly CenturyLink) Logo
Sprint's Logo
Spectrum's Logo

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Verizon NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Verizon's NPS is rated right above T-Mobile, and is preceded by Accenture (US).

Unlock Verizon NPS vs. Companies in Business and Consumer Services Data

Verizon's Logo
VS
Visa's Logo
Bloomberg's Logo
USAA's Logo
FedEx's Logo
Accenture (US) Logo
T-Mobile's Logo
Allstate's Logo

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Verizon Customer Reviews

Out of the 26 Verizon customer reviews 20 were positive and 6 were constructive. Verizon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
First layer of customer service was nice. Supervisor or technical layer of support were terrible. Very short and rude ..... i inconvenienced them.
Review from New York, NY / Male / Caucasian / 51-55
What do you value most about this brand?
quality IT products and services
Review from New York, NY / Female / African American/Black / 31-35Posted 16 days ago
What do you value most about this brand?
Best telecom company in the US.
Review from New York, NY / Female / Asian or Pacific Islander / 46-50Posted 22 days ago
What do you value most about this brand?
Customer service is the best
Review from New York, NY / Female / Caucasian / 66+
What do you value most about this brand?
Dependable, cheap, easy going, fast
Review from New York, NY / Male / Caucasian / 31-35

Verizon Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Verizon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
Verizon Customer Loyalty

Verizon Customer Loyalty Score by Gender

Female customers rated Verizon's Customer Loyalty score 13% higher than Male customers.

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Male
79%
Yes
Female
92%
Yes

Verizon Customer Loyalty Score by Ethnicity

Verizon's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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82
out of 100
Caucasian
67
out of 100
Hispanic or Latino
87
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
89
out of 100
Other

Verizon Customer Loyalty Score by Age

Verizon's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
18-25
96%
18-2596%
26-30
82%
26-3082%
31-35
86%
31-3586%
36-40
78%
36-4078%
41-45
78%
41-4578%
46-50
74%
46-5074%
51-55
73%
51-5573%
56-60
100%
56-60100%
61-65
100%
61-65100%
66+
89%
66+89%

Verizon Customer Loyalty Score by Usage

Verizon's Customer Loyalty score was rated the highest by customers who have used Verizon's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
70%
2 to 5 Years
89%
5 to 10 Years
89%
Over 10 Years
91%

Verizon Customer Loyalty Score by Industry

Verizon's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Non-Profit industry customers.

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Tech
92%
Accounting
82%
Aerospace and Aviation
85%
Arts and Entertainment
82%
Banking and Financial Services
90%
Business and Consumer Services
90%
Construction
70%
Consulting
70%
Education
100%
Healthcare, Hospitals and Medicine
93%
Hospitality
70%
Legal
78%
Non-Profit
40%
Real Estate
70%
Retail
64%
Telecommunications
78%

Verizon Customer Loyalty vs. Competitors

Compared to its competitors, Verizon's Customer Loyalty score is rated right above Sprint, and is preceded by Level 3 Communications.

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Verizon's Logo
VS
SparkPost's Logo
Level 3 Communications' Logo
Sprint's Logo
Orange's Logo
Spectrum's Logo
Lumen (formerly CenturyLink) Logo
CableLabs' Logo
Telephone and Data Systems' Logo

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Loyalty score is rated right above T-Mobile, and is preceded by Visa.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
Verizon83%
T-Mobile83%
Bloomberg79%
FedEx74%
Allstate74%
Accenture (US)71%

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Verizon's Logo
VS
USAA's Logo
Visa's Logo
T-Mobile's Logo
Bloomberg's Logo
FedEx's Logo
Allstate's Logo
Accenture (US) Logo

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Verizon Product Quality

3.7/5

Verizon has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Verizon Product Information

Verizon’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Verizon's product the highest. Reviewers from the Education industry rated Verizon the lowest at 3.7.

Website
http://www.verizon.com
Company Size
10,000+ Employees

Industry

Telecommunications

Quick Insights into Verizon Product Quality

Verizon's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Hospitality industry.

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Ranked Verizon Product Quality the Highest

Aerospace and Aviation
4.8
18-25
4.4
Asian or Pacific Islander
4.4

Ranked Verizon Product Quality the Lowest

Less than 1 Year
2.7
66+
2.4
Hospitality
2.3

Verizon Product Quality Score by Gender

Female customers rated Verizon's Product Quality score 0.2 stars higher than Male customers.

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Male

3.4/5

Female

3.6/5

Verizon Product Quality Score by Ethnicity

Verizon's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.8
Other3.8

Verizon Product Quality Score by Age

Verizon's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.3
26-304.3
31-35
3.6
31-353.6
36-40
3.4
36-403.4
41-45
3.2
41-453.2
46-50
2.9
46-502.9
51-55
3.1
51-553.1
56-60
3.3
56-603.3
61-65
3.7
61-653.7
66+
2.4
66+2.4

Verizon Product Quality Score by Usage

Verizon's Product Quality score was rated the highest by customers who have used Verizon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
4
2 to 5 Years
4.1
5 to 10 Years
3.2
Over 10 Years
3.3

Verizon Product Quality Score by Industry

Verizon's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.

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Tech
3.6
Accounting
3.9
Aerospace and Aviation
4.8
Arts and Entertainment
3.9
Banking and Financial Services
3.1
Business and Consumer Services
3.8
Construction
3.8
Consulting
3.8
Education
3.7
Healthcare, Hospitals and Medicine
2.9
Hospitality
2.3
Legal
2.7
Non-Profit
3
Real Estate
3.1
Retail
3.9
Telecommunications
3.2

Verizon Product Quality vs. Competitors

Compared to its competitors, Verizon's Product Quality score is rated right above Level 3 Communications, and is preceded by Orange.

Unlock Verizon Product Quality vs. Competitors Data

Verizon's Logo
VS
Orange's Logo
Level 3 Communications' Logo
SparkPost's Logo
Sprint's Logo
Lumen (formerly CenturyLink) Logo
Spectrum's Logo
CableLabs' Logo
Telephone and Data Systems' Logo

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Product Quality score is rated right above Accenture (US), and is preceded by USAA.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
FedEx3.8/5
USAA3.8/5
Verizon3.7/5
Accenture (US)3.7/5
T-Mobile3.4/5
Allstate3.1/5

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Verizon's Logo
VS
Visa's Logo
Bloomberg's Logo
FedEx's Logo
USAA's Logo
Accenture (US) Logo
T-Mobile's Logo
Allstate's Logo

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Verizon Pricing

Verizon ROI & Value For Money

3.6/5

Verizon has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Verizon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Hospitality industry think that they had the lowest ROI from Verizon.

Quick Insights into Verizon ROI

Verizon's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.

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Ranked Verizon ROI the Highest

Aerospace and Aviation
4.7
Asian or Pacific Islander
4.5
18-25
4.3

Ranked Verizon ROI the Lowest

Less than 1 Year
2.9
Real Estate
2.6
66+
2.1

Verizon ROI Score by Gender

Male customers rated Verizon's ROI score 0.2 stars higher than Female customers.

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Male

3.4/5

Female

3.2/5

Verizon ROI Score by Ethnicity

Verizon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.5
Other3.5

Verizon ROI Score by Age

Verizon's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.2
26-304.2
31-35
3.3
31-353.3
36-40
3.2
36-403.2
41-45
3.1
41-453.1
46-50
2.7
46-502.7
51-55
2.7
51-552.7
56-60
2.9
56-602.9
61-65
3.6
61-653.6
66+
2.1
66+2.1

Verizon ROI Score by Usage

Verizon's ROI score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.8
2 to 5 Years
3.7
5 to 10 Years
3.1
Over 10 Years
3.2

Verizon ROI Score by Industry

Verizon's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.

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Tech
3.6
Accounting
3.6
Aerospace and Aviation
4.7
Arts and Entertainment
3
Banking and Financial Services
2.8
Business and Consumer Services
3.6
Construction
3.6
Consulting
4.3
Education
3.5
Healthcare, Hospitals and Medicine
3.1
Hospitality
2.6
Legal
2.9
Non-Profit
3
Real Estate
2.6
Retail
3.5
Telecommunications
3.4

Verizon Pricing vs. Competitors

Compared to its competitors, Verizon's ROI score is rated right above Lumen (formerly CenturyLink), and is preceded by Orange.

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Verizon's Logo
VS
SparkPost's Logo
Level 3 Communications' Logo
Orange's Logo
Lumen (formerly CenturyLink) Logo
Sprint's Logo
Spectrum's Logo
CableLabs' Logo
Telephone and Data Systems' Logo

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's ROI score is rated right above FedEx, and is preceded by USAA.

COMPANYPricing Score
Visa4.1/5
Bloomberg3.9/5
USAA3.6/5
Verizon3.6/5
FedEx3.6/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3/5

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Verizon's Logo
VS
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Bloomberg's Logo
USAA's Logo
FedEx's Logo
Accenture (US) Logo
T-Mobile's Logo
Allstate's Logo

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Verizon Customer Satisfaction (CSAT)

Verizon Customer Satisfaction (CSAT) Score

69 / 100

Verizon has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied41%
Satisfied28%
Neither Satisfied nor Dissatisfied14%
Dissatisfied7%
Very Dissatisfied10%
Very Satisfied
41%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Verizon Customer Satisfaction

Verizon's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.

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Ranked Verizon Customer Satisfaction the Highest

26-30
100%
Aerospace and Aviation
100%
Asian or Pacific Islander
87%

Ranked Verizon Customer Satisfaction the Lowest

51-55
43%
Less than 1 Year
38%
Real Estate
33%

Verizon Customer Satisfaction Score by Gender

Female customers rated Verizon's Customer Satisfaction score 2 points higher than Male customers.

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69 / 100
Male
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
8%
71 / 100
Female
Very Satisfied
38%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
13%

Verizon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Verizon's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.

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61 / 100
Very Satisfied37%
Satisfied24%
Neither Satisfied nor Dissatisfied16%
Dissatisfied7%
Very Dissatisfied16%
Very Satisfied
37%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
7%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

Verizon's Customer Satisfaction (CSAT) score was rated 64% according to Hispanic or Latino users and customers.

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64 / 100
Very Satisfied45%
Satisfied19%
Neither Satisfied nor Dissatisfied27%
Dissatisfied9%
Very Dissatisfied0%
Very Satisfied
45%
Satisfied
19%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
9%
Very Dissatisfied
0%

CSAT according to African American/Black

Verizon's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied53%
Satisfied27%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%

CSAT according to Asian or Pacific Islander

Verizon's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100
Very Satisfied49%
Satisfied38%
Neither Satisfied nor Dissatisfied13%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
49%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Verizon's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.

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73 / 100
Very Satisfied33%
Satisfied40%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
33%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
7%

Verizon Customer Satisfaction Score by Age

Verizon's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
62%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
18-2587%
26-30 CSAT Score
100%
Very Satisfied
64%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
78%
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
31-3578%
36-40 CSAT Score
64%
Very Satisfied
45%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
36-4064%
41-45 CSAT Score
50%
Very Satisfied
8%
Satisfied
42%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
41-4550%
46-50 CSAT Score
56%
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
46-5056%
51-55 CSAT Score
43%
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
51-5543%
56-60 CSAT Score
75%
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
56-6075%
61-65 CSAT Score
72%
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
61-6572%
66+ CSAT Score
72%
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
66+72%

Verizon Customer Satisfaction Score by Usage

Verizon's Customer Satisfaction score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
38
1 to 2 Years
83
2 to 5 Years
80
5 to 10 Years
72
Over 10 Years
68

Verizon Customer Satisfaction Score by Industry

Verizon's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.

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Tech
77
Accounting
60
Aerospace and Aviation
100
Arts and Entertainment
80
Banking and Financial Services
80
Education
100
Healthcare, Hospitals and Medicine
100
Real Estate
33
Retail
67

Verizon Customer Satisfaction vs. Competitors

Compared to its competitors, Verizon's Customer Satisfaction score is rated right above Level 3 Communications, and is preceded by Orange.

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Verizon's Logo
VS
Orange's Logo
Level 3 Communications' Logo
Lumen (formerly CenturyLink) Logo
Spectrum's Logo
Sprint's Logo
SparkPost's Logo
CableLabs' Logo
Telephone and Data Systems' Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Satisfaction score is rated right above T-Mobile, and is preceded by FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Visa84%
Bloomberg83%
Accenture (US)77%
FedEx74%
Verizon69%
T-Mobile59%
Allstate55%
USAA35%

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Verizon's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture (US) Logo
FedEx's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

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Verizon Customer Service

3.6/5

Verizon has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Verizon's Customer Service

Address

1 Verizon Way, Basking Ridge, NJ 07920


Website

http://www.verizon.com

Quick Insights into Verizon Customer Service

Verizon's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.

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Ranked Verizon Customer Service the Highest

Aerospace and Aviation
4.7
Asian or Pacific Islander
4.5
18-25
4.3

Ranked Verizon Customer Service the Lowest

Less than 1 Year
2.8
Legal
2.6
66+
2.4

Verizon Customer Service Score by Gender

Female customers rated Verizon's Customer Service score 0.1 stars higher than Male customers.

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Male

3.4/5

Female

3.5/5

Verizon Customer Service Score by Ethnicity

Verizon's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.8
Other3.8

Verizon Customer Service Score by Age

Verizon's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
4.3
26-304.3
31-35
3.2
31-353.2
36-40
3.6
36-403.6
41-45
3.3
41-453.3
46-50
2.8
46-502.8
51-55
3
51-553
56-60
3.3
56-603.3
61-65
3.6
61-653.6
66+
2.4
66+2.4

Verizon Customer Service Score by Usage

Verizon's Customer Service score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.8
1 to 2 Years
4
2 to 5 Years
4
5 to 10 Years
3.2
Over 10 Years
3.2

Verizon Customer Service Score by Industry

Verizon's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.

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Tech
3.6
Accounting
3.6
Aerospace and Aviation
4.7
Arts and Entertainment
3.8
Banking and Financial Services
2.8
Business and Consumer Services
3.2
Construction
4.5
Consulting
4
Education
3.9
Healthcare, Hospitals and Medicine
2.8
Hospitality
2.8
Legal
2.6
Non-Profit
4
Real Estate
3
Retail
3.7
Telecommunications
3.6

Verizon Customer Service vs. Competitors

Compared to its competitors, Verizon's Customer Service score is rated right above SparkPost, and is preceded by Orange.

Unlock Verizon Customer Service vs. Competitors Data

Verizon's Logo
VS
Level 3 Communications' Logo
Orange's Logo
SparkPost's Logo
Spectrum's Logo
Lumen (formerly CenturyLink) Logo
Sprint's Logo
CableLabs' Logo
Telephone and Data Systems' Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Service score is rated right above T-Mobile, and is preceded by FedEx.

COMPANYCustomer Service Score
Visa4.1/5
Bloomberg4/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.3/5
Allstate3.1/5

Unlock Verizon Customer Service vs. Companies in Business and Consumer Services Data

Verizon's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture (US) Logo
USAA's Logo
FedEx's Logo
T-Mobile's Logo
Allstate's Logo

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Verizon as an Employer

3.8/5

Verizon has a 3.8/5 stars for its overall company culture rated by their employees

  Verizon CEO
top
50%
CEO of Verizon

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Verizon scored a 17 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Verizon would recommend the brand to a friend. ENPS measures how likely Verizon employees would recommend working at Verizon to a friend.

Net Promoter Score

17
NPS Score
48%Promoters
21%Passive
31%Detractors

Employee Net Promoter Score

5
eNPS Score
40%Promoters
25%Passive
35%Detractors

Global Ranking Snapshot

Verizon is ranked #108 in the Global Top 100 Brands. It ranks just behind T-Mobile and just ahead of PayPal.

RANKCOMPANYCEOINDUSTRY
106
IBM  IBM CEO
Arvind Krishna
Tech
107
T-Mobile  T-Mobile CEO
Mike Sievert
Business and Consumer Services
108
Verizon  Verizon CEO
Hans Vestberg
Business and Consumer Services
109
PayPal  PayPal CEO
Daniel Schulman
Tech
110
Intel Corporation  Intel Corporation CEO
Patrick P. Gelsinger
Tech
111
Mattel, Inc.  Mattel, Inc. CEO
Ynon Kreiz
Consumer Goods
112
General Mills Inc.  General Mills Inc. CEO
Jeff Harmening
Consumer Goods

Business and Consumer Services Ranking Snapshot

Verizon is ranked #5 in the Business and Consumer Services Industry. It ranks just behind T-Mobile and just ahead of Allstate.

RANKCOMPANYLocation
3
FedEx
Memphis, TN
4
T-Mobile
Bellevue, WA
5
Verizon
Basking Ridge, NJ
6
Allstate
Northbrook, IL
7
Accenture (US)
Chicago, IL
8
Bloomberg
New York City, NY
9
DocuSign
San Francisco, CA