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Verizon is

Ranked

Business and Consumer Services Brands

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Verizon

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Verizon

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Verizon is ranked #5 in Business and Consumer Services Brands

About Verizon's Brand

Here, passion finds purpose and anyone who wants to make a difference can create impact. Dream it. Build it. Do it here. Verizon’s brand is ranked #108 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Verizon. When compared to other organizations within the Business and Consumer Services industry, Verizon is ranked #5. Among its major competitors, Verizon is ranked in 5th place for NPS while CableLabs is 1st, and SparkPost is 2nd. Overall, Verizon has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $241.36B

Brand at a Glance

80%

Customer Loyalty

3.3/5

Product Quality

3.1/5

Pricing

3.2/5

Customer Service

Verizon CMO

Diego Scotti

Verizon Ranking

^#5 in Business and Consumer Services
^#2 / 4 of its competitors

Verizon NPS

Verizon's Net Promoter Score (NPS) is a 1 with 43% Promoters, 15% Passives, and 42% Detractors. Net Promoter Score tracks whether Verizon's customers would recommend using the product based on a scale of -100 to 100.

Verizon Overall NPS

NPS

43%	Promoters
15%	Passives
42%	Detractors

Verizon NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 5	Feb 2025	5
Mar 2025 3	Mar 2025	3
Apr 2025 3	Apr 2025	3
May 2025 3	May 2025	3
Jun 2025 2	Jun 2025	2
Jul 2025 2	Jul 2025	2
Aug 2025 2	Aug 2025	2
Sep 2025 0	Sep 2025	0
Oct 2025 0	Oct 2025	0
Nov 2025 0	Nov 2025	0
Dec 2025 0	Dec 2025	0
Jan 2026 0	Jan 2026	0

How Other Brands Compare

Verizon is ranked second for NPS among its competitors. Orange and Sprint come in first and third, with Spectrum coming in at #4. Among those competitors, it is the most valued company.

	Verizon	Spectrum	Sprint	Orange
Global Ranking	#108	#-	#-	#-
NPS	1	-78	-71	29
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$241.36B	$117.65B	$35.28B	$32.86B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Verizon NPS by Gender

Male customers rated Verizon's NPS 9 points higher than Female customers.

Male

-16

Verizon's NPS was rated -16 by Male customers on Comparably.

35%

Promoters

14%

Passives

51%

Detractors

Female

-25

Verizon's NPS was rated -25 by Female customers on Comparably.

30%

Promoters

15%

Passives

55%

Detractors

Verizon NPS by Ethnicity

Verizon's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -38	Caucasian	-38
Hispanic or Latino 13	Hispanic or Latino	13
African American/Black 17	African American/Black	17
Asian or Pacific Islander 26	Asian or Pacific Islander	26
Native American -20	Native American	-20
Other -37	Other	-37

Verizon NPS by Age

Verizon's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

53%

25%

22%

26-30

65%

26%

31-35

37%

16%

47%

36-40

41%

18%

41%

41-45

29%

17%

54%

46-50

29%

12%

59%

51-55

21%

15%

64%

56-60

32%

14%

54%

61-65

33%

19%

48%

66+

14%

83%

Verizon NPS by Usage

Verizon's NPS was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -40	Less than 1 Year	-40
1 to 2 Years 5	1 to 2 Years	5
2 to 5 Years 5	2 to 5 Years	5
5 to 10 Years -25	5 to 10 Years	-25
Over 10 Years -25	Over 10 Years	-25

Verizon NPS vs. Competitors

Compared to its competitors, Verizon's NPS is rated right above Sprint, and is preceded by Orange.

COMPANY		NPS Score
	CableLabs	100
	SparkPost	34
	Level 3 Communications	34
	Orange	29
	Verizon	1
	Sprint	-71
	Lumen (formerly CenturyLink)	-77
	Spectrum	-78
	Telephone and Data Systems	-100

Verizon NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Verizon's NPS is rated right above T-Mobile, and is preceded by USAA.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Verizon Customer Reviews

Out of the 69 Verizon customer reviews 40 were positive and 29 were constructive. Verizon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Verizon Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Verizon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Verizon Customer Loyalty Score by Gender

Female customers rated Verizon's Customer Loyalty score 12% higher than Male customers.

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Male

76%

Yes

Female

88%

Yes

Verizon Customer Loyalty Score by Ethnicity

Verizon's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Verizon Customer Loyalty Score by Age

Verizon's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Verizon.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 88%	26-30	88%
31-35 72%	31-35	72%
36-40 81%	36-40	81%
41-45 74%	41-45	74%
46-50 87%	46-50	87%
51-55 81%	51-55	81%
56-60 81%	56-60	81%
61-65 93%	61-65	93%
66+ 81%	66+	81%

Verizon Customer Loyalty Score by Usage

Verizon's Customer Loyalty score was rated the highest by customers who have used Verizon's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	51%
1 to 2 Years	74%
2 to 5 Years	79%
5 to 10 Years	85%
Over 10 Years	91%

Verizon Customer Loyalty Score by Industry

Verizon's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Non-Profit industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Accounting	82%
Aerospace and Aviation	79%
Architecture and Planning	80%
Arts and Entertainment	67%
Automotive and Transportation	100%
Banking and Financial Services	72%
Business and Consumer Services	81%
Construction	46%
Consulting	70%
Consumer Services	100%
Education	89%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	88%
Hospitality	85%
Legal	78%
Manufacturing and Machinery	64%
Marketing, Advertising and Research	78%
Non-Profit	40%
Energy and Manufacturing	100%
Real Estate	78%
Retail	66%
Telecommunications	93%

Verizon Customer Loyalty vs. Competitors

Compared to its competitors, Verizon's Customer Loyalty score is rated right above Spectrum, and is preceded by Orange.

COMPANY		Customer Loyalty Score
	SparkPost	100%
	Sprint	84%
	Level 3 Communications	83%
	Orange	82%
	Verizon	80%
	Spectrum	74%
	Lumen (formerly CenturyLink)	68%
	Telephone and Data Systems	10%
	CableLabs	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Loyalty score is rated right above Bloomberg, and is preceded by T-Mobile.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

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Verizon Product Quality

3.3/5

Verizon has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Verizon Product Information

Verizon’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Verizon's product the highest. Reviewers from the Business and Consumer Services industry rated Verizon the lowest at 3.2.

Website: http://www.verizon.com

Company Size: 10,000+ Employees

Industry

Legal

Telecommunications

Quick Insights into Verizon Product Quality

Verizon's Product Quality score was rated highest by Native American customers, and rated lowest by customers from the Legal industry.

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Ranked Verizon Product Quality the Highest

Native American	4.4
26-30	4.3
Consumer Services	4.1

Ranked Verizon Product Quality the Lowest

Less than 1 Year	2.2
66+	2
Legal	1.6

Verizon Product Quality Score by Gender

Verizon's Product Quality score was rated 2.9 by both Female and Male customers on Comparably.

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Male

2.9/5

Female

2.9/5

Verizon Product Quality Score by Ethnicity

Verizon's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 4.4	Native American	4.4
Other 2.6	Other	2.6

Verizon Product Quality Score by Age

Verizon's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4.3	26-30	4.3
31-35 3.2	31-35	3.2
36-40 3.2	36-40	3.2
41-45 2.9	41-45	2.9
46-50 2.7	46-50	2.7
51-55 2.6	51-55	2.6
56-60 2.8	56-60	2.8
61-65 3.2	61-65	3.2
66+ 2	66+	2

Verizon Product Quality Score by Usage

Verizon's Product Quality score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.2
1 to 2 Years	3.8
2 to 5 Years	3.7
5 to 10 Years	2.8
Over 10 Years	2.8

Verizon Product Quality Score by Industry

Verizon's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.

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Tech	3
Accounting	3.3
Aerospace and Aviation	3.9
Architecture and Planning	3.1
Arts and Entertainment	2.5
Automotive and Transportation	2
Banking and Financial Services	2.9
Business and Consumer Services	3.2
Construction	2.5
Consulting	2.5
Consumer Services	4.1
Education	3.1
Government and Public Policy	2.4
Healthcare, Hospitals and Medicine	2.3
Hospitality	2.9
Legal	1.6
Manufacturing and Machinery	3.4
Marketing, Advertising and Research	3
Non-Profit	3
Energy and Manufacturing	2.6
Real Estate	3.6
Retail	3.2
Telecommunications	3.7

Verizon Product Quality vs. Competitors

Compared to its competitors, Verizon's Product Quality score is rated right above Telephone and Data Systems, and is preceded by SparkPost.

COMPANY		Product Quality Score
	Orange	3.8/5
	Level 3 Communications	3.5/5
	SparkPost	3.4/5
	Verizon	3.3/5
	Telephone and Data Systems	2.5/5
	Sprint	1.6/5
	Spectrum	1.6/5
	Lumen (formerly CenturyLink)	1.5/5
	CableLabs	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Product Quality score is rated right above T-Mobile, and is preceded by USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Verizon Pricing

Verizon ROI & Value For Money

3.1/5

Verizon has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Verizon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Verizon.

Quick Insights into Verizon ROI

Verizon's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Verizon ROI the Highest

Consumer Services	4.3
26-30	4.2
Asian or Pacific Islander	3.7

Ranked Verizon ROI the Lowest

Less than 1 Year	2
66+	1.8
Automotive and Transportation	1.6

Verizon ROI Score by Gender

Male customers rated Verizon's ROI score 0.2 stars higher than Female customers.

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Male

2.8/5

Female

2.6/5

Verizon ROI Score by Ethnicity

Verizon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3.3	Native American	3.3
Other 2.3	Other	2.3

Verizon ROI Score by Age

Verizon's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.2	26-30	4.2
31-35 3	31-35	3
36-40 3	36-40	3
41-45 2.6	41-45	2.6
46-50 2.5	46-50	2.5
51-55 2.4	51-55	2.4
56-60 2.5	56-60	2.5
61-65 3	61-65	3
66+ 1.8	66+	1.8

Verizon ROI Score by Usage

Verizon's ROI score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	3.5
2 to 5 Years	3.3
5 to 10 Years	2.8
Over 10 Years	2.6

Verizon ROI Score by Industry

Verizon's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.1
Accounting	3.1
Aerospace and Aviation	3.9
Architecture and Planning	2.6
Arts and Entertainment	1.9
Automotive and Transportation	1.6
Banking and Financial Services	2.3
Business and Consumer Services	3
Construction	2.4
Consulting	2.8
Consumer Services	4.3
Education	2.9
Government and Public Policy	2.4
Healthcare, Hospitals and Medicine	2.2
Hospitality	2.7
Legal	1.8
Manufacturing and Machinery	2.6
Marketing, Advertising and Research	2.4
Non-Profit	3
Energy and Manufacturing	2.3
Real Estate	3
Retail	2.7
Telecommunications	3.3

Verizon Pricing vs. Competitors

Compared to its competitors, Verizon's ROI score is rated right above Telephone and Data Systems, and is preceded by Orange.

COMPANY		Pricing Score
	SparkPost	3.8/5
	Level 3 Communications	3.8/5
	Orange	3.5/5
	Verizon	3.1/5
	Telephone and Data Systems	2.5/5
	Sprint	1.5/5
	Lumen (formerly CenturyLink)	1.5/5
	Spectrum	1.5/5
	CableLabs	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's ROI score is rated right above T-Mobile, and is preceded by USAA.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Verizon Customer Satisfaction (CSAT)

Verizon Customer Satisfaction (CSAT) Score

55 / 100

Verizon has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	34%
Satisfied	21%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	9%
Very Dissatisfied	26%

Very Satisfied

34%

Satisfied

21%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Verizon Customer Satisfaction

Verizon's Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Legal industry.

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Ranked Verizon Customer Satisfaction the Highest

Consumer Services	100%
26-30	95%
Asian or Pacific Islander	66%

Ranked Verizon Customer Satisfaction the Lowest

66+	30%
Less than 1 Year	25%
Legal	17%

Verizon Customer Satisfaction Score by Gender

Male customers rated Verizon's Customer Satisfaction score 2 points higher than Female customers.

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49 / 100

Male

	Very Satisfied	30%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	9%
	Very Dissatisfied	31%

47 / 100

Female

	Very Satisfied	26%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	10%
	Very Dissatisfied	36%

Verizon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Verizon's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.

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42 / 100

Very Satisfied	22%
Satisfied	20%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	12%
Very Dissatisfied	40%

Very Satisfied

22%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Verizon's Customer Satisfaction (CSAT) score was rated 63% according to Hispanic or Latino users and customers.

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63 / 100

Very Satisfied	46%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	4%
Very Dissatisfied	17%

Very Satisfied

46%

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Verizon's Customer Satisfaction (CSAT) score was rated 65% according to African American/Black users and customers.

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65 / 100

Very Satisfied	48%
Satisfied	17%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	21%

Very Satisfied

48%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

CSAT according to Asian or Pacific Islander

Verizon's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.

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66 / 100

Very Satisfied	45%
Satisfied	21%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	7%
Very Dissatisfied	14%

Very Satisfied

45%

Satisfied

21%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Native American

Verizon's Customer Satisfaction (CSAT) score was rated 60% according to Native American users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

Verizon's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100

Very Satisfied	18%
Satisfied	22%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	8%
Very Dissatisfied	40%

Very Satisfied

18%

Satisfied

22%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

40%

Verizon Customer Satisfaction Score by Age

Verizon's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

65%

26-30

95%

31-35

53%

36-40

53%

41-45

47%

46-50

39%

51-55

35%

56-60

54%

61-65

50%

66+

30%

Verizon Customer Satisfaction Score by Usage

Verizon's Customer Satisfaction score was rated the highest by customers who have used Verizon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	25
1 to 2 Years	62
2 to 5 Years	64
5 to 10 Years	50
Over 10 Years	47

Verizon Customer Satisfaction Score by Industry

Verizon's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.

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{
	"title": "Verizon Customer Satisfaction Score by Industry",
	"text": "Verizon's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Verizon's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 52,
			"stars": 0,
			"csatScore": 52,
			"text": "Verizon's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 52
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Verizon's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Verizon's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "Verizon's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Verizon's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Verizon's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Verizon's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Verizon's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Verizon's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Verizon's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "Verizon's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Verizon's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 31,
			"stars": 0,
			"csatScore": 31,
			"text": "Verizon's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 31
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Verizon's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Verizon's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Verizon's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Verizon's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Verizon's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Verizon's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Verizon's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Verizon's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		}
	]
}

Tech	51
Accounting	52
Aerospace and Aviation	75
Architecture and Planning	51
Arts and Entertainment	45
Automotive and Transportation	25
Banking and Financial Services	55
Business and Consumer Services	43
Construction	50
Consulting	25
Consumer Services	100
Education	53
Government and Public Policy	25
Healthcare, Hospitals and Medicine	31
Hospitality	50
Legal	17
Manufacturing and Machinery	25
Marketing, Advertising and Research	60
Energy and Manufacturing	33
Real Estate	50
Retail	50
Telecommunications	60

Verizon Customer Satisfaction vs. Competitors

Compared to its competitors, Verizon's Customer Satisfaction score is rated right above Sprint, and is preceded by Level 3 Communications.

COMPANY		Customer Satisfaction (CSAT) Score
	Telephone and Data Systems	100%
	Orange	87%
	Level 3 Communications	67%
	Verizon	55%
	Sprint	16%
	Lumen (formerly CenturyLink)	14%
	Spectrum	14%
	CableLabs	0%
	SparkPost	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Satisfaction score is rated right above T-Mobile, and is preceded by FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Verizon Customer Service

3.2/5

Verizon has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Verizon's Customer Service

Address

1 Verizon Way, Basking Ridge, NJ 07920

Website

http://www.verizon.com

Verizon's Social Links

Quick Insights into Verizon Customer Service

Verizon's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Verizon Customer Service the Highest

26-30	4.3
Non-Profit	4
Asian or Pacific Islander	3.7

Ranked Verizon Customer Service the Lowest

Less than 1 Year	2
66+	1.7
Automotive and Transportation	1.5

Verizon Customer Service Score by Gender

Male customers rated Verizon's Customer Service score 0.1 stars higher than Female customers.

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Male

2.8/5

Female

2.7/5

Verizon Customer Service Score by Ethnicity

Verizon's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3.6	Native American	3.6
Other 2.5	Other	2.5

Verizon Customer Service Score by Age

Verizon's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 4.3	26-30	4.3
31-35 2.9	31-35	2.9
36-40 3.2	36-40	3.2
41-45 3	41-45	3
46-50 2.3	46-50	2.3
51-55 2.2	51-55	2.2
56-60 2.4	56-60	2.4
61-65 2.9	61-65	2.9
66+ 1.7	66+	1.7

Verizon Customer Service Score by Usage

Verizon's Customer Service score was rated the highest by customers who have used Verizon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	3.6
2 to 5 Years	3.5
5 to 10 Years	2.7
Over 10 Years	2.6

Verizon Customer Service Score by Industry

Verizon's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.1
Accounting	3
Aerospace and Aviation	3.7
Architecture and Planning	3
Arts and Entertainment	2.3
Automotive and Transportation	1.5
Banking and Financial Services	2.2
Business and Consumer Services	2.6
Construction	2.9
Consulting	2.2
Consumer Services	3.6
Education	2.9
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	2
Hospitality	3
Legal	1.6
Manufacturing and Machinery	3.2
Marketing, Advertising and Research	2.2
Non-Profit	4
Energy and Manufacturing	3
Real Estate	3.2
Retail	2.8
Telecommunications	3.4

Verizon Customer Service vs. Competitors

Compared to its competitors, Verizon's Customer Service score is rated right above Telephone and Data Systems, and is preceded by SparkPost.

COMPANY		Customer Service Score
	Level 3 Communications	3.8/5
	Orange	3.7/5
	SparkPost	3.5/5
	Verizon	3.2/5
	Telephone and Data Systems	2.5/5
	Spectrum	1.5/5
	Sprint	1.5/5
	Lumen (formerly CenturyLink)	1.5/5
	CableLabs	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Verizon's Customer Service score is rated right above T-Mobile, and is preceded by USAA.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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Verizon as an Employer

3.8/5

Verizon has a 3.8/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Verizon

Hans Vestberg

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Verizon scored a 1 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Verizon would recommend the brand to a friend. ENPS measures how likely Verizon employees would recommend working at Verizon to a friend.

Net Promoter Score

NPS Score

43%	Promoters
15%	Passive
42%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
23%	Passive
36%	Detractors

Global Ranking Snapshot

Verizon is ranked #108 in the Global Top 100 Brands. It ranks just behind T-Mobile and just ahead of PayPal.

RANK			INDUSTRY
106	IBM	Arvind Krishna	Tech
107	T-Mobile	Mike Sievert	Business and Consumer Services
108	Verizon	Hans Vestberg	Business and Consumer Services
109	PayPal	Daniel Schulman	Tech
110	Intel Corporation	Patrick P. Gelsinger	Tech
111	Mattel, Inc.	Ynon Kreiz	Consumer Goods
112	General Mills Inc.	Jeff Harmening	Consumer Goods

Business and Consumer Services Ranking Snapshot

Verizon is ranked #5 in the Business and Consumer Services Industry. It ranks just behind T-Mobile and just ahead of Allstate.

RANK		Location
3	FedEx	Memphis, TN
4	T-Mobile	Bellevue, WA
5	Verizon	Basking Ridge, NJ
6	Allstate	Northbrook, IL
7	Accenture	Chicago, IL
8	Bloomberg	New York City, NY
9	Docusign	San Francisco, CA