29
NPS
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Orange
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About Orange's Brand
Orange, a digital operator, offers mobile and internet services in Europe and Africa, and corporate telecommunication services worldwide. Among its major competitors, Orange is ranked in 2nd place for NPS while STV is 1st, and Verizon is 3rd. Overall, Orange has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $32.86B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Orange Ranking
- #2 / 4 of its competitors
Orange NPS
Orange's Net Promoter Score (NPS) is a 29 with 52% Promoters, 25% Passives, and 23% Detractors. Net Promoter Score tracks whether Orange's customers would recommend using the product based on a scale of -100 to 100.
Orange Overall NPS
| 52% | Promoters |
|---|---|
| 25% | Passives |
| 23% | Detractors |
Orange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 28 | Aug 2023 | 28 |
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 26 | Mar 2024 | 26 |
Jul 2024 27 | Jul 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 26 | Mar 2025 | 26 |
Jun 2025 28 | Jun 2025 | 28 |
How Other Brands Compare
Orange is ranked second for NPS among its competitors. STV and Verizon come in first and third, with Frontier Communications coming in at #4. Among those competitors, it is the third most valued company behind Verizon.
Orange |  Verizon |  Frontier Communications |  STV | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | 29 | 1 | -85 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $32.86B | $241.36B | $53.18M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orange NPS by Gender
Female customers rated Orange's NPS 4 points higher than Male customers.
Male
8
Orange's NPS was rated 8 by Male customers on Comparably.
46%
Promoters
16%
Passives
38%
Detractors
Female
12
Orange's NPS was rated 12 by Female customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Orange NPS by Ethnicity
Orange's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 71 | African American/Black | 71 |
Other 0 | Other | 0 |
Orange NPS by Age
Orange's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Orange NPS by Usage
Orange's NPS was rated the highest by customers who have used Orange's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 60 | Over 10 Years | 60 |
Orange NPS vs. Competitors
Compared to its competitors, Orange's NPS is rated right above Verizon, and is preceded by STV .
| COMPANY | NPS Score | |
|---|---|---|
| STV | 30 |
| Orange | 29 |
| Verizon | 1 |
 | Bouygues Telecom | N/A |
| Frontier Communications | -85 |
Orange Customer Reviews
Out of the 6 Orange customer reviews 6 were positive and 0 were constructive. Orange customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Orange Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Orange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orange Customer Loyalty Score by Gender
Female customers rated Orange's Customer Loyalty score 10% higher than Male customers.
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Male
79%
Yes
Female
89%
Yes
Orange Customer Loyalty Score by Ethnicity
Orange's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Orange.
100
out of 100
African American/Black
91
out of 100
Other
Orange Customer Loyalty Score by Age
Orange's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
31-35 64% | 31-35 | 64% |
Orange Customer Loyalty Score by Usage
Orange's Customer Loyalty score was rated the highest by customers who have used Orange's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Orange Customer Loyalty Score by Industry
Orange's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Orange Customer Loyalty vs. Competitors
Compared to its competitors, Orange's Customer Loyalty score is rated right above Verizon, and is preceded by STV .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| STV | 85% |
| Orange | 82% |
| Verizon | 80% |
| Frontier Communications | 73% |
| Bouygues Telecom | N/A |
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Orange Product Quality
3.8/5
Orange has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Orange Product Information
Orange’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Orange's product the highest. Reviewers from the Tech industry rated Orange the lowest at 1.9.
- Website
- http://www.orange.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Hardware and Devices
Mobile App
Quick Insights into Orange Product Quality
Orange's Product Quality score was rated highest by customers who have used Orange's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Orange Product Quality the Highest
Ranked Orange Product Quality the Lowest
Orange Product Quality Score by Gender
Female customers rated Orange's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Orange Product Quality Score by Ethnicity
Orange's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.9 | Other | 3.9 |
Orange Product Quality Score by Age
Orange's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Orange.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
Orange Product Quality Score by Usage
Orange's Product Quality score was rated the highest by customers who have used Orange's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Orange Product Quality Score by Industry
Orange's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Orange Product Quality vs. Competitors
Compared to its competitors, Orange's Product Quality score is rated right above Verizon, and is preceded by STV .
| COMPANY | Product Quality Score | |
|---|---|---|
| STV | 4.1/5 |
| Orange | 3.8/5 |
| Verizon | 3.3/5 |
| Frontier Communications | 1.5/5 |
| Bouygues Telecom | N/A |
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Orange Pricing
Orange ROI & Value For Money
3.5/5
Orange has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Orange Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Orange.
Quick Insights into Orange ROI
Orange's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Orange's products/services for 1 to 2 Years.
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Ranked Orange ROI the Highest
Ranked Orange ROI the Lowest
Orange ROI Score by Gender
Female customers rated Orange's ROI score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Orange ROI Score by Ethnicity
Orange's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Orange.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Other 3.2 | Other | 3.2 |
Orange ROI Score by Age
Orange's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Orange.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3 | 31-35 | 3 |
Orange ROI Score by Usage
Orange's ROI score was rated the highest by customers who have used Orange's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Orange ROI Score by Industry
Orange's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Orange Pricing vs. Competitors
Compared to its competitors, Orange's ROI score is rated right above STV .
| COMPANY | Pricing Score | |
|---|---|---|
| Orange | 3.5/5 |
| STV | 3.5/5 |
| Verizon | 3.1/5 |
| Frontier Communications | 1.5/5 |
| Bouygues Telecom | N/A |
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Orange Customer Satisfaction (CSAT)
Orange Customer Satisfaction (CSAT) Score
87 / 100
Orange has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Orange Customer Satisfaction
Orange's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Orange's products/services for Over 10 Years.
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Ranked Orange Customer Satisfaction the Highest
Ranked Orange Customer Satisfaction the Lowest
Orange Customer Satisfaction Score by Gender
Orange's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 70% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 86% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Orange Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Orange's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
14%
Satisfied
86%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Orange's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Orange.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Orange Customer Satisfaction Score by Age
Orange's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
Orange Customer Satisfaction Score by Usage
Orange's Customer Satisfaction score was rated 100 points by customers who have used Orange's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Orange Customer Satisfaction Score by Industry
Orange's Customer Satisfaction score was rated 100 points by both Accounting and Education industry customers.
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"title": "Orange Customer Satisfaction Score by Industry",
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}Orange Customer Satisfaction vs. Competitors
Compared to its competitors, Orange's Customer Satisfaction score is rated right above Verizon, and is preceded by STV .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| STV | 100% |
| Orange | 87% |
| Verizon | 55% |
| Frontier Communications | 10% |
| Bouygues Telecom | 0% |
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Orange Customer Service
3.7/5
Orange has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Orange's Customer Service
Address
78 rue Olivier de Serres, Paris, OH
Website
http://www.orange.com
Phone Number
+33 (0)9 69 36 39 00
Quick Insights into Orange Customer Service
Orange's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Orange Customer Service the Highest
Ranked Orange Customer Service the Lowest
Orange Customer Service Score by Gender
Female customers rated Orange's Customer Service score 0.5 stars higher than Male customers.
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Male
3.2/5
Female
3.7/5
Orange Customer Service Score by Ethnicity
Orange's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Orange.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.3 | Other | 3.3 |
Orange Customer Service Score by Age
Orange's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.9 | 31-35 | 2.9 |
Orange Customer Service Score by Usage
Orange's Customer Service score was rated the highest by customers who have used Orange's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Orange Customer Service Score by Industry
Orange's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Orange Customer Service vs. Competitors
Compared to its competitors, Orange's Customer Service score is rated right above STV .
| COMPANY | Customer Service Score | |
|---|---|---|
| Orange | 3.7/5 |
| STV | 3.4/5 |
| Verizon | 3.2/5 |
| Frontier Communications | 1.5/5 |
| Bouygues Telecom | N/A |
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Orange as an Employer
4.1/5
Orange has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Orange scored a 29 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Orange would recommend the brand to a friend. ENPS measures how likely Orange employees would recommend working at Orange to a friend.
Net Promoter Score
29
NPS Score
| 52% | Promoters |
|---|---|
| 25% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
