30
NPS
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STV
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About STV's Brand
STV is a national leader in the design, planning, and construction management of buildings and facilities, energy, infrastructure and transportation systems. Among its major competitors, STV is ranked in 1st place for NPS while Stantec is 2nd, and WSP is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
STV Ranking
- #1 / 4 of its competitors
STV NPS
STV 's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether STV 's customers would recommend using the product based on a scale of -100 to 100.
STV Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
STV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 17 | Feb 2024 | 17 |
Oct 2024 29 | Oct 2024 | 29 |
Feb 2025 25 | Feb 2025 | 25 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 30 | Nov 2025 | 30 |
How Other Brands Compare
STV is ranked first for NPS among its competitors. WSP and AECOM come in second and third, with Jacobs coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STV Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of STV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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STV Customer Loyalty vs. Competitors
Compared to its competitors, STV 's Customer Loyalty score is rated right above Stantec.
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STV Product Quality
4.1/5
STV has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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STV Product Information
STV ’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.stvinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Mechanical, Civil or Industrial Engineering
STV Product Quality vs. Competitors
Compared to its competitors, STV 's Product Quality score is rated right above AECOM.
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STV Pricing
STV ROI & Value For Money
3.5/5
STV has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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STV Pricing vs. Competitors
Compared to its competitors, STV 's ROI score is rated right above Bohler, and is preceded by WSP.
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STV Customer Satisfaction (CSAT)
STV Customer Satisfaction (CSAT) Score
100 / 100
STV has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STV Customer Satisfaction vs. Competitors
Compared to its competitors, STV 's Customer Satisfaction score is rated right above WSP.
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STV Customer Service
3.4/5
STV has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About STV 's Customer Service
Address
225 Park Avenue South, New York City, NY 10003
Website
http://www.stvinc.com/
Phone Number
212-777-4400
STV 's Social Links
STV Customer Service vs. Competitors
Compared to its competitors, STV 's Customer Service score is rated right above Dewberry, and is preceded by Bohler.
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STV as an Employer
3.0/5
STV has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
STV scored a 30 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of STV would recommend the brand to a friend. ENPS measures how likely STV employees would recommend working at STV to a friend.
Net Promoter Score
30
NPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 40% | Promoters |
|---|---|
| 17% | Passive |
| 43% | Detractors |
