-25
NPS
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Bohler
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About Bohler's Brand
Bohler is a land development consulting and technical design firm that helps developers, owners and other real estate professionals identify and act on opportunities and, ultimately, move their projects forward faster. Driven by our deep commitment to empower the ambitious to become the accomplished, our teams and operations are aligned in providing our clients and employees with the resources, knowledge, and support they need to achieve their loftiest goals. Simply put, we are passionate about helping others succeed – and we have a proven track record of accelerating their growth. Working across commercial, industrial, institutional, and residential markets, we are especially adept at leveraging industry change and tackling site challenges in service of achieving successful land development projects that grow our clients’ businesses, transform communities and propel our employees’ careers.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Bohler NPS
Bohler's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether Bohler's customers would recommend using the product based on a scale of -100 to 100.
Bohler Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
Bohler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
May 2023 -29 | May 2023 | -29 |
Jun 2023 -37 | Jun 2023 | -37 |
Sep 2023 -44 | Sep 2023 | -44 |
Aug 2024 -30 | Aug 2024 | -30 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bohler Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bohler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bohler Product Quality
3.3/5
Bohler has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Bohler Product Information
Bohler’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Architecture and Planning
Bohler Pricing
Bohler ROI & Value For Money
3.1/5
Bohler has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Bohler Customer Satisfaction (CSAT)
Bohler Customer Satisfaction (CSAT) Score
38 / 100
Bohler has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
24%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bohler Customer Service
3.4/5
Bohler has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bohler's Customer Service
Address
30 Independence Boulevard, Suite 200, Warren, NJ 07059
Website
http://www.bohlerengineering.com
Phone Number
9086688300
Bohler as an Employer
4.7/5
Bohler has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bohler scored a -25 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Bohler would recommend the brand to a friend. ENPS measures how likely Bohler employees would recommend working at Bohler to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
