24
NPS
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Stantec
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About Stantec's Brand
Stantec provides professional consulting services in planning, engineering, architecture, interior design, construction and landscape architecture, Among its major competitors, Stantec is ranked in 4th place for NPS while CH2M is 1st, and Parsons Corporation is 2nd. Overall, Stantec has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.86B
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Stantec Ranking
- #3 / 4 of its competitors
Stantec NPS
Stantec's Net Promoter Score (NPS) is a 24 with 48% Promoters, 28% Passives, and 24% Detractors. Net Promoter Score tracks whether Stantec's customers would recommend using the product based on a scale of -100 to 100.
Stantec Overall NPS
| 48% | Promoters |
|---|---|
| 28% | Passives |
| 24% | Detractors |
Stantec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 28 | Aug 2024 | 28 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 28 | Dec 2024 | 28 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 27 | Feb 2025 | 27 |
May 2025 26 | May 2025 | 26 |
Jun 2025 25 | Jun 2025 | 25 |
Oct 2025 24 | Oct 2025 | 24 |
Dec 2025 24 | Dec 2025 | 24 |
How Other Brands Compare
Stantec is ranked third for NPS among its competitors. CH2M and Parsons Corporation come in first and second, with WSP coming in at #4. Among those competitors, it is the second most valued company behind CH2M.
Stantec |  WSP |  CH2M |  Parsons Corporation | |
| Global Ranking | #- | #957 | #- | #- |
| NPS | 24 | 17 | 100 | 51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.86B | - | $16.90B | $4.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stantec NPS by Gender
Female customers rated Stantec's NPS 10 points higher than Male customers.
Male
26
Stantec's NPS was rated 26 by Male customers on Comparably.
52%
Promoters
22%
Passives
26%
Detractors
Female
36
Stantec's NPS was rated 36 by Female customers on Comparably.
45%
Promoters
46%
Passives
9%
Detractors
Stantec NPS by Ethnicity
Stantec's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander -1 | Asian or Pacific Islander | -1 |
Stantec NPS by Age
Stantec's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Stantec NPS by Usage
Stantec's NPS was rated the highest by customers who have used Stantec's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Over 10 Years 75 | Over 10 Years | 75 |
Stantec NPS vs. Competitors
Compared to its competitors, Stantec's NPS is rated right above WSP, and is preceded by Sevenson Environmental.
| COMPANY | NPS Score | |
|---|---|---|
| CH2M | 100 |
| Parsons Corporation | 51 |
 | Sevenson Environmental | 50 |
| Stantec | 24 |
| WSP | 17 |
 | WorleyParsons | 12 |
 | SNC Lavalin | -10 |
 | Vectrus | -22 |
Stantec Customer Reviews
Out of the 9 Stantec customer reviews 8 were positive and 1 was constructive. Stantec customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Stantec Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Stantec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stantec Customer Loyalty Score by Gender
Female customers rated Stantec's Customer Loyalty score 11% higher than Male customers.
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Male
73%
Yes
Female
84%
Yes
Stantec Customer Loyalty Score by Ethnicity
Stantec's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stantec.
86
out of 100
Caucasian
55
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
Stantec Customer Loyalty Score by Age
Stantec's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
31-35 85% | 31-35 | 85% |
41-45 78% | 41-45 | 78% |
46-50 66% | 46-50 | 66% |
Stantec Customer Loyalty Score by Usage
Stantec's Customer Loyalty score was rated the highest by customers who have used Stantec's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stantec Customer Loyalty Score by Industry
Stantec's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Stantec Customer Loyalty vs. Competitors
Compared to its competitors, Stantec's Customer Loyalty score is rated right above SNC Lavalin, and is preceded by WorleyParsons.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sevenson Environmental | 100% |
| Parsons Corporation | 85% |
| WorleyParsons | 80% |
| Stantec | 79% |
| SNC Lavalin | 75% |
| WSP | 72% |
| Vectrus | 72% |
| CH2M | N/A |
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Stantec Product Quality
3.7/5
Stantec has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Stantec Product Information
Stantec’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Stantec's product the highest. Reviewers from the Tech industry rated Stantec the lowest at 3.2.
- Website
- http://www.stantec.com
- Company Size
- 10,000+ Employees
Industry
Architecture and Planning
Quick Insights into Stantec Product Quality
Stantec's Product Quality score was rated highest by customers who have used Stantec's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Stantec Product Quality the Highest
Ranked Stantec Product Quality the Lowest
Stantec Product Quality Score by Gender
Female customers rated Stantec's Product Quality score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Stantec Product Quality Score by Ethnicity
Stantec's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Stantec Product Quality Score by Age
Stantec's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 3.7 | 31-35 | 3.7 |
41-45 4.7 | 41-45 | 4.7 |
46-50 4.2 | 46-50 | 4.2 |
Stantec Product Quality Score by Usage
Stantec's Product Quality score was rated the highest by customers who have used Stantec's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stantec Product Quality Score by Industry
Stantec's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Stantec Product Quality vs. Competitors
Compared to its competitors, Stantec's Product Quality score is rated right above WSP, and is preceded by SNC Lavalin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Parsons Corporation | 4/5 |
| SNC Lavalin | 3.9/5 |
| Stantec | 3.7/5 |
| WSP | 3.7/5 |
| WorleyParsons | 3.7/5 |
| Vectrus | 3.4/5 |
| CH2M | N/A |
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Stantec Pricing
Stantec ROI & Value For Money
3.8/5
Stantec has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Stantec Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Stantec.
Quick Insights into Stantec ROI
Stantec's ROI score was rated highest by customers who have used Stantec's products/services for Over 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked Stantec ROI the Highest
Ranked Stantec ROI the Lowest
Stantec ROI Score by Gender
Stantec's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Stantec ROI Score by Ethnicity
Stantec's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Stantec ROI Score by Age
Stantec's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 3.5 | 31-35 | 3.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.5 | 46-50 | 3.5 |
Stantec ROI Score by Usage
Stantec's ROI score was rated the highest by customers who have used Stantec's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stantec ROI Score by Industry
Stantec's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Stantec Pricing vs. Competitors
Compared to its competitors, Stantec's ROI score is rated right above WorleyParsons, and is preceded by Parsons Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Parsons Corporation | 3.8/5 |
| Stantec | 3.8/5 |
| WorleyParsons | 3.8/5 |
| WSP | 3.6/5 |
| SNC Lavalin | 3.5/5 |
| Vectrus | 3/5 |
| CH2M | N/A |
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Stantec Customer Satisfaction (CSAT)
Stantec Customer Satisfaction (CSAT) Score
74 / 100
Stantec has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
1%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stantec Customer Satisfaction
Stantec's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
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Ranked Stantec Customer Satisfaction the Highest
Ranked Stantec Customer Satisfaction the Lowest
Stantec Customer Satisfaction Score by Gender
Female customers rated Stantec's Customer Satisfaction score 13 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 5% | |
Very Dissatisfied | 5% |
88 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Stantec Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stantec's Customer Satisfaction (CSAT) score was rated 92% according to Caucasian users and customers.
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92 / 100
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Stantec's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Stantec's Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.
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71 / 100
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
Stantec Customer Satisfaction Score by Age
Stantec's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 88% |
Stantec Customer Satisfaction Score by Usage
Stantec's Customer Satisfaction score was rated the highest by customers who have used Stantec's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stantec Customer Satisfaction Score by Industry
Stantec's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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}Stantec Customer Satisfaction vs. Competitors
Compared to its competitors, Stantec's Customer Satisfaction score is rated right above WorleyParsons, and is preceded by WSP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 92% |
| Parsons Corporation | 80% |
| WSP | 75% |
| Stantec | 74% |
| WorleyParsons | 73% |
| Vectrus | 62% |
| Sevenson Environmental | 50% |
| CH2M | 0% |
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Stantec Customer Service
4/5
Stantec has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Stantec's Customer Service
Address
10160-112 Street, T5K 2L6 Canada
Website
http://www.stantec.com
Phone Number
1-866-782-6832
Stantec's Social Links
Quick Insights into Stantec Customer Service
Stantec's Customer Service score was rated highest by customers who have used Stantec's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked Stantec Customer Service the Highest
Ranked Stantec Customer Service the Lowest
Stantec Customer Service Score by Gender
Female customers rated Stantec's Customer Service score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Stantec Customer Service Score by Ethnicity
Stantec's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Stantec Customer Service Score by Age
Stantec's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 3.9 | 31-35 | 3.9 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4 | 46-50 | 4 |
Stantec Customer Service Score by Usage
Stantec's Customer Service score was rated the highest by customers who have used Stantec's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stantec Customer Service Score by Industry
Stantec's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Stantec Customer Service vs. Competitors
Compared to its competitors, Stantec's Customer Service score is rated right above Parsons Corporation, and is preceded by Sevenson Environmental.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Stantec | 4/5 |
| Parsons Corporation | 3.9/5 |
| WorleyParsons | 3.8/5 |
| WSP | 3.6/5 |
| SNC Lavalin | 3.5/5 |
| Vectrus | 3.2/5 |
| CH2M | N/A |
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Stantec as an Employer
4.1/5
Stantec has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Stantec scored a 24 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Stantec would recommend the brand to a friend. ENPS measures how likely Stantec employees would recommend working at Stantec to a friend.
Net Promoter Score
24
NPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 39% | Promoters |
|---|---|
| 26% | Passive |
| 35% | Detractors |
