51
NPS
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Parsons Corporation
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About Parsons Corporation's Brand
Founded in 1944, Parsons is an engineering, construction, technical and management services firm. Among its major competitors, Parsons Corporation is ranked in 1st place for NPS while Bechtel is 2nd, and Arcadis is 3rd.Their current valuation is $4.14B
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Parsons Corporation Ranking
- #1 / 4 of its competitors
Parsons Corporation NPS
Parsons Corporation's Net Promoter Score (NPS) is a 51 with 69% Promoters, 13% Passives, and 18% Detractors. Net Promoter Score tracks whether Parsons Corporation's customers would recommend using the product based on a scale of -100 to 100.
Parsons Corporation Overall NPS
| 69% | Promoters |
|---|---|
| 13% | Passives |
| 18% | Detractors |
Parsons Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 59 | Mar 2024 | 59 |
Apr 2024 50 | Apr 2024 | 50 |
May 2024 52 | May 2024 | 52 |
Jul 2024 54 | Jul 2024 | 54 |
Aug 2024 55 | Aug 2024 | 55 |
Sep 2024 55 | Sep 2024 | 55 |
Nov 2024 57 | Nov 2024 | 57 |
Dec 2024 55 | Dec 2024 | 55 |
Jan 2025 56 | Jan 2025 | 56 |
Feb 2025 56 | Feb 2025 | 56 |
Aug 2025 53 | Aug 2025 | 53 |
Sep 2025 51 | Sep 2025 | 51 |
How Other Brands Compare
Parsons Corporation is ranked first for NPS among its competitors. Bechtel and Stantec come in second and third, with AECOM coming in at #4. Among those competitors, it is the lowest valued company behind AECOM.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parsons Corporation NPS by Gender
Parsons Corporation's NPS was rated 71 by Male customers on Comparably.
Male
71
Parsons Corporation's NPS was rated 71 by Male customers on Comparably.
71%
Promoters
29%
Passives
0%
Detractors
Female
N/A
Parsons Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Parsons Corporation NPS by Ethnicity
Parsons Corporation's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Parsons Corporation NPS by Age
Parsons Corporation's NPS was rated 67 points by customers ages 66+ on Comparably.
Parsons Corporation NPS by Usage
Parsons Corporation's NPS was rated the highest by customers who have used Parsons Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years 67 | Over 10 Years | 67 |
Parsons Corporation Customer Reviews
Out of the 2 Parsons Corporation customer reviews 2 were positive and 0 were constructive. Parsons Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Parsons Corporation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Parsons Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Parsons Corporation Customer Loyalty Score by Gender
Parsons Corporation's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Parsons Corporation Customer Loyalty Score by Ethnicity
Parsons Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Parsons Corporation Customer Loyalty Score by Age
Parsons Corporation's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Parsons Corporation Customer Loyalty Score by Usage
Parsons Corporation's Customer Loyalty score was rated 100% by customers who have used Parsons Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Parsons Corporation Customer Loyalty Score by Industry
Parsons Corporation's Customer Loyalty score was rated 100% by Tech industry customers.
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Parsons Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Parsons Corporation's Customer Loyalty score is rated right above Bechtel.
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Parsons Corporation Product Quality
4/5
Parsons Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Parsons Corporation Product Information
Parsons Corporation’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Parsons Corporation's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Parsons Corporation Product Quality
Parsons Corporation's Product Quality score was rated highest by customers who have used Parsons Corporation's products/services for 1 to 2 Years, and rated lowest by customers who have used Parsons Corporation's products/services for Over 10 Years.
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Ranked Parsons Corporation Product Quality the Highest
Ranked Parsons Corporation Product Quality the Lowest
Parsons Corporation Product Quality Score by Gender
Parsons Corporation's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Parsons Corporation Product Quality Score by Ethnicity
Parsons Corporation's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Parsons Corporation Product Quality Score by Age
Parsons Corporation's Product Quality score was rated 4.6 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.6 | 66+ | 4.6 |
Parsons Corporation Product Quality Score by Usage
Parsons Corporation's Product Quality score was rated the highest by customers who have used Parsons Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Parsons Corporation Product Quality Score by Industry
Parsons Corporation's Product Quality score was rated 4.7 stars by Tech industry customers.
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Parsons Corporation Product Quality vs. Competitors
Compared to its competitors, Parsons Corporation's Product Quality score is rated right above AECOM, and is preceded by Bechtel.
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Parsons Corporation Pricing
Parsons Corporation ROI & Value For Money
3.8/5
Parsons Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Parsons Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Parsons Corporation ROI
Parsons Corporation's ROI score was rated highest by Male customers, and rated lowest by customers who have used Parsons Corporation's products/services for 1 to 2 Years.
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Ranked Parsons Corporation ROI the Highest
Ranked Parsons Corporation ROI the Lowest
Parsons Corporation ROI Score by Gender
Parsons Corporation's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Parsons Corporation ROI Score by Ethnicity
Parsons Corporation's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Parsons Corporation ROI Score by Age
Parsons Corporation's ROI score was rated 4.3 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.3 | 66+ | 4.3 |
Parsons Corporation ROI Score by Usage
Parsons Corporation's ROI score was rated the highest by customers who have used Parsons Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Parsons Corporation ROI Score by Industry
Parsons Corporation's ROI score was rated 4.5 stars by Tech industry customers.
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Parsons Corporation Pricing vs. Competitors
Compared to its competitors, Parsons Corporation's ROI score is rated right above Stantec, and is preceded by Bechtel.
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Parsons Corporation Customer Satisfaction (CSAT)
Parsons Corporation Customer Satisfaction (CSAT) Score
80 / 100
Parsons Corporation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Parsons Corporation Customer Satisfaction
Parsons Corporation's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Parsons Corporation Customer Satisfaction the Highest
Parsons Corporation Customer Satisfaction Score by Gender
Parsons Corporation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Parsons Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Parsons Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Parsons Corporation Customer Satisfaction Score by Age
Parsons Corporation's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Parsons Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
Parsons Corporation Customer Satisfaction Score by Usage
Parsons Corporation's Customer Satisfaction score was rated 100 points by customers who have used Parsons Corporation's products/services for Over 10 Years.
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Parsons Corporation Customer Satisfaction Score by Industry
Parsons Corporation's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Parsons Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Parsons Corporation's Customer Satisfaction score is rated right above Bechtel.
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Parsons Corporation Customer Service
3.9/5
Parsons Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Parsons Corporation's Customer Service
Address
100 West Walnut Street, Pasadena, CA 91124
Website
http://www.parsons.com/pages/default.aspx
Phone Number
(626) 440-2000
Parsons Corporation's Social Links
Quick Insights into Parsons Corporation Customer Service
Parsons Corporation's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Parsons Corporation's products/services for 1 to 2 Years.
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Ranked Parsons Corporation Customer Service the Highest
Ranked Parsons Corporation Customer Service the Lowest
Parsons Corporation Customer Service Score by Gender
Parsons Corporation's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Parsons Corporation Customer Service Score by Ethnicity
Parsons Corporation's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Parsons Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Parsons Corporation Customer Service Score by Age
Parsons Corporation's Customer Service score was rated 4.3 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.3 | 66+ | 4.3 |
Parsons Corporation Customer Service Score by Usage
Parsons Corporation's Customer Service score was rated the highest by customers who have used Parsons Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Parsons Corporation Customer Service Score by Industry
Parsons Corporation's Customer Service score was rated 4.5 stars by Tech industry customers.
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Parsons Corporation Customer Service vs. Competitors
Compared to its competitors, Parsons Corporation's Customer Service score is rated right above AECOM, and is preceded by Stantec.
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Parsons Corporation as an Employer
4.5/5
Parsons Corporation has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Parsons Corporation scored a 51 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Parsons Corporation would recommend the brand to a friend. ENPS measures how likely Parsons Corporation employees would recommend working at Parsons Corporation to a friend.
Net Promoter Score
51
NPS Score
| 69% | Promoters |
|---|---|
| 13% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 60% | Promoters |
|---|---|
| 24% | Passive |
| 16% | Detractors |
