25
NPS
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Arcadis
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About Arcadis' Brand
The leading global natural and built asset design and consultancy firm. Among its major competitors, Arcadis is ranked in 4th place for NPS while CH2M is 1st, and DiversiTech is 2nd.Their current market cap is $3.60B
Brand at a Glance
70%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Arcadis Ranking
- #2 / 4 of its competitors
Arcadis NPS
Arcadis's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Arcadis's customers would recommend using the product based on a scale of -100 to 100.
Arcadis Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Arcadis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 20 | Jul 2024 | 20 |
Sep 2024 22 | Sep 2024 | 22 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 20 | Dec 2024 | 20 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
May 2025 22 | May 2025 | 22 |
Jul 2025 22 | Jul 2025 | 22 |
Aug 2025 22 | Aug 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 23 | Nov 2025 | 23 |
Dec 2025 23 | Dec 2025 | 23 |
How Other Brands Compare
Arcadis is ranked second for NPS among its competitors. CH2M and AECOM come in first and third, with Jacobs coming in at #4. Among those competitors, it is the lowest valued company behind CH2M.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcadis NPS by Gender
Male customers rated Arcadis's NPS 40 points higher than Female customers.
Male
6
Arcadis's NPS was rated 6 by Male customers on Comparably.
53%
Promoters
0%
Passives
47%
Detractors
Female
-34
Arcadis's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Arcadis NPS by Ethnicity
Arcadis's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 34 | Other | 34 |
Arcadis NPS by Age
Arcadis's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Arcadis NPS by Usage
Arcadis's NPS was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
Arcadis NPS vs. Competitors
Compared to its competitors, Arcadis's NPS is rated right above AECOM, and is preceded by Parsons Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | CH2M | 100 |
 | DiversiTech | 100 |
 | Parsons Corporation | 51 |
| Arcadis | 25 |
 | AECOM | 12 |
 | Jacobs | 11 |
 | altran | -50 |
 | Weston Solutions | -100 |
Arcadis Customer Reviews
Out of the 5 Arcadis customer reviews 5 were positive and 0 were constructive. Arcadis customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Arcadis Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Arcadis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcadis Customer Loyalty Score by Gender
Male customers rated Arcadis's Customer Loyalty score 30% higher than Female customers.
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Male
70%
Yes
Female
40%
Yes
Arcadis Customer Loyalty Score by Ethnicity
Arcadis's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arcadis.
100
out of 100
Caucasian
28
out of 100
Hispanic or Latino
40
out of 100
Asian or Pacific Islander
100
out of 100
Other
Arcadis Customer Loyalty Score by Age
Arcadis's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 82% | 41-45 | 82% |
56-60 70% | 56-60 | 70% |
Arcadis Customer Loyalty Score by Usage
Arcadis's Customer Loyalty score was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arcadis Customer Loyalty Score by Industry
Arcadis's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arcadis Customer Loyalty vs. Competitors
Compared to its competitors, Arcadis's Customer Loyalty score is rated right above Jacobs, and is preceded by Parsons Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DiversiTech | 100% |
| Weston Solutions | 100% |
| Parsons Corporation | 85% |
| Arcadis | 70% |
| Jacobs | 69% |
| AECOM | 68% |
| altran | 53% |
| CH2M | N/A |
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Arcadis Product Quality
3.6/5
Arcadis has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Arcadis Product Information
Arcadis’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Environmental Services industry rated Arcadis's product the highest. Reviewers from the Aerospace and Aviation industry rated Arcadis the lowest at 1.5.
- Website
- http://www.arcadis.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Construction
Quick Insights into Arcadis Product Quality
Arcadis's Product Quality score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Arcadis Product Quality the Highest
Ranked Arcadis Product Quality the Lowest
Arcadis Product Quality Score by Gender
Male customers rated Arcadis's Product Quality score 0.7 stars higher than Female customers.
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Male
3.3/5
Female
2.6/5
Arcadis Product Quality Score by Ethnicity
Arcadis's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Arcadis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 4.3 | Other | 4.3 |
Arcadis Product Quality Score by Age
Arcadis's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 3.2 | 41-45 | 3.2 |
56-60 2.3 | 56-60 | 2.3 |
Arcadis Product Quality Score by Usage
Arcadis's Product Quality score was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arcadis Product Quality Score by Industry
Arcadis's Product Quality score was rated the highest by Environmental Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arcadis Product Quality vs. Competitors
Compared to its competitors, Arcadis's Product Quality score is rated right above altran, and is preceded by Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| DiversiTech | 5/5 |
| Parsons Corporation | 4/5 |
| Weston Solutions | 4/5 |
| AECOM | 3.8/5 |
| Jacobs | 3.8/5 |
| Arcadis | 3.6/5 |
| altran | 2.8/5 |
| CH2M | N/A |
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Arcadis Pricing
Arcadis ROI & Value For Money
3.6/5
Arcadis has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Arcadis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Environmental Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Arcadis.
Quick Insights into Arcadis ROI
Arcadis's ROI score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Arcadis ROI the Highest
Ranked Arcadis ROI the Lowest
Arcadis ROI Score by Gender
Male customers rated Arcadis's ROI score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
Arcadis ROI Score by Ethnicity
Arcadis's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.3 | Other | 4.3 |
Arcadis ROI Score by Age
Arcadis's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
41-45 3.8 | 41-45 | 3.8 |
56-60 2.5 | 56-60 | 2.5 |
Arcadis ROI Score by Usage
Arcadis's ROI score was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arcadis ROI Score by Industry
Arcadis's ROI score was rated the highest by Environmental Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arcadis Pricing vs. Competitors
Compared to its competitors, Arcadis's ROI score is rated right above Weston Solutions, and is preceded by Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| DiversiTech | 5/5 |
| Parsons Corporation | 3.8/5 |
| AECOM | 3.7/5 |
| Jacobs | 3.7/5 |
| Arcadis | 3.6/5 |
| Weston Solutions | 3/5 |
| altran | 2.8/5 |
| CH2M | N/A |
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Arcadis Customer Satisfaction (CSAT)
Arcadis Customer Satisfaction (CSAT) Score
59 / 100
Arcadis has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
40%
Satisfied
19%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arcadis Customer Satisfaction
Arcadis's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Arcadis Customer Satisfaction the Highest
Ranked Arcadis Customer Satisfaction the Lowest
Arcadis Customer Satisfaction Score by Gender
Male customers rated Arcadis's Customer Satisfaction score 43 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Arcadis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arcadis' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Arcadis' Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Arcadis' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Arcadis' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Arcadis Customer Satisfaction Score by Age
Arcadis's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 67% |
Arcadis Customer Satisfaction Score by Usage
Arcadis's Customer Satisfaction score was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arcadis Customer Satisfaction Score by Industry
Arcadis's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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}Arcadis Customer Satisfaction vs. Competitors
Compared to its competitors, Arcadis's Customer Satisfaction score is rated right above CH2M, and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Weston Solutions | 100% |
| Parsons Corporation | 80% |
| Jacobs | 72% |
| altran | 67% |
| AECOM | 65% |
| Arcadis | 59% |
| CH2M | 0% |
| DiversiTech | 0% |
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Arcadis Customer Service
3.8/5
Arcadis has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Arcadis's Customer Service
Website
http://www.arcadis.com/
Phone Number
(720) 344-3500
Quick Insights into Arcadis Customer Service
Arcadis's Customer Service score was rated highest by customers from the Environmental Services industry, and rated lowest by customers ages 56-60.
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Ranked Arcadis Customer Service the Highest
Ranked Arcadis Customer Service the Lowest
Arcadis Customer Service Score by Gender
Female customers rated Arcadis's Customer Service score 0.9 stars higher than Male customers.
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Male
3.4/5
Female
4.3/5
Arcadis Customer Service Score by Ethnicity
Arcadis's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.3 | Other | 4.3 |
Arcadis Customer Service Score by Age
Arcadis's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
41-45 4.5 | 41-45 | 4.5 |
56-60 2.5 | 56-60 | 2.5 |
Arcadis Customer Service Score by Usage
Arcadis's Customer Service score was rated the highest by customers who have used Arcadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arcadis Customer Service Score by Industry
Arcadis's Customer Service score was rated the highest by Environmental Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arcadis Customer Service vs. Competitors
Compared to its competitors, Arcadis's Customer Service score is rated right above Weston Solutions, and is preceded by AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| DiversiTech | 5/5 |
| Parsons Corporation | 3.9/5 |
| Jacobs | 3.9/5 |
| AECOM | 3.8/5 |
| Arcadis | 3.8/5 |
| Weston Solutions | 3/5 |
| altran | 2.5/5 |
| CH2M | N/A |
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Arcadis as an Employer
4.2/5
Arcadis has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Arcadis scored a 25 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcadis would recommend the brand to a friend. ENPS measures how likely Arcadis employees would recommend working at Arcadis to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
