-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
altran
Marketing or Exec? Claim Your Free Account
About altran's Brand
Altran is an engineering company that focuses on development and research for its clients.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
altran NPS
altran's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether altran's customers would recommend using the product based on a scale of -100 to 100.
altran Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
altran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
altran Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of altran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
altran Product Quality
2.8/5
altran has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock altran's overall Product Quality score rated by its users and customers.
altran Product Information
altran’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.altran.com
- Company Size
- 10,000+ Employees
Industry
Tech
Small Business Services
altran Pricing
altran ROI & Value For Money
2.8/5
altran has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock altran's overall ROI score rated by its users and customers.
altran Customer Satisfaction (CSAT)
altran Customer Satisfaction (CSAT) Score
67 / 100
altran has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
altran Customer Service
2.5/5
altran has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock altran's overall Customer Service score rated by its users and customers.
About altran's Customer Service
Address
54-56 avenue Hoche, Braintree, MA United States of America
Website
http://www.altran.com
Phone Number
+33 1 46 41 70 00
altran as an Employer
3.0/5
altran has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
altran scored a -50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of altran would recommend the brand to a friend. ENPS measures how likely altran employees would recommend working at altran to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
