12
NPS
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WorleyParsons
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About WorleyParsons' Brand
WorleyParsons Limited is a large Australian provider of project delivery and consulting services to the resources & energy sectors and Among its major competitors, WorleyParsons is ranked in 4th place for NPS while Amec Foster Wheeler is 1st, and Stantec is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
WorleyParsons Ranking
- #3 / 4 of its competitors
WorleyParsons NPS
WorleyParsons's Net Promoter Score (NPS) is a 12 with 45% Promoters, 22% Passives, and 33% Detractors. Net Promoter Score tracks whether WorleyParsons's customers would recommend using the product based on a scale of -100 to 100.
WorleyParsons Overall NPS
| 45% | Promoters |
|---|---|
| 22% | Passives |
| 33% | Detractors |
WorleyParsons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 23 | Sep 2022 | 23 |
Oct 2022 24 | Oct 2022 | 24 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 18 | Jan 2023 | 18 |
Feb 2023 16 | Feb 2023 | 16 |
Apr 2023 21 | Apr 2023 | 21 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 14 | Nov 2023 | 14 |
Jan 2024 14 | Jan 2024 | 14 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 14 | Apr 2024 | 14 |
Feb 2025 12 | Feb 2025 | 12 |
How Other Brands Compare
WorleyParsons is ranked third for NPS among its competitors. Stantec and AECOM come in first and second, with Jacobs coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorleyParsons NPS by Gender
Male customers rated WorleyParsons's NPS 9 points higher than Female customers.
Male
29
WorleyParsons's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
20
WorleyParsons's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
WorleyParsons NPS by Ethnicity
WorleyParsons's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
WorleyParsons NPS by Age
WorleyParsons's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
WorleyParsons NPS by Usage
WorleyParsons's NPS was rated the highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
WorleyParsons NPS vs. Competitors
Compared to its competitors, WorleyParsons's NPS is rated right above Wood Group, and is preceded by AECOM.
| COMPANY | NPS Score | |
|---|---|---|
 | Amec Foster Wheeler | 100 |
 | Stantec | 24 |
 | AECOM | 12 |
| WorleyParsons | 12 |
 | Wood Group | 12 |
 | Jacobs | 11 |
 | Fluor | N/A |
WorleyParsons Customer Reviews
Out of the 4 WorleyParsons customer reviews 3 were positive and 1 was constructive. WorleyParsons customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WorleyParsons Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of WorleyParsons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WorleyParsons Customer Loyalty Score by Gender
Male customers rated WorleyParsons's Customer Loyalty score 23% higher than Female customers.
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Male
87%
Yes
Female
64%
Yes
WorleyParsons Customer Loyalty Score by Ethnicity
WorleyParsons's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WorleyParsons.
100
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
WorleyParsons Customer Loyalty Score by Age
WorleyParsons's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
WorleyParsons Customer Loyalty Score by Usage
WorleyParsons's Customer Loyalty score was rated the highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WorleyParsons Customer Loyalty Score by Industry
WorleyParsons's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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WorleyParsons Customer Loyalty vs. Competitors
Compared to its competitors, WorleyParsons's Customer Loyalty score is rated right above Stantec, and is preceded by Amec Foster Wheeler.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| WorleyParsons | 80% |
| Stantec | 79% |
| Jacobs | 69% |
| AECOM | 68% |
| Wood Group | 68% |
| Fluor | N/A |
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WorleyParsons Product Quality
3.7/5
WorleyParsons has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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WorleyParsons Product Information
WorleyParsons’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WorleyParsons's product the highest. Reviewers from the Energy and Manufacturing industry rated WorleyParsons the lowest at 3.5.
- Website
- http://www.worleyparsons.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into WorleyParsons Product Quality
WorleyParsons's Product Quality score was rated highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and rated lowest by customers who have used WorleyParsons's products/services for Less than 1 Year.
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Ranked WorleyParsons Product Quality the Highest
Ranked WorleyParsons Product Quality the Lowest
WorleyParsons Product Quality Score by Gender
Male customers rated WorleyParsons's Product Quality score 0.6 stars higher than Female customers.
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Male
4/5
Female
3.4/5
WorleyParsons Product Quality Score by Ethnicity
WorleyParsons's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
WorleyParsons Product Quality Score by Age
WorleyParsons's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
51-55 4.5 | 51-55 | 4.5 |
WorleyParsons Product Quality Score by Usage
WorleyParsons's Product Quality score was rated the highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WorleyParsons Product Quality Score by Industry
WorleyParsons's Product Quality score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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WorleyParsons Product Quality vs. Competitors
Compared to its competitors, WorleyParsons's Product Quality score is rated right above Fluor, and is preceded by Stantec.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Wood Group | 3.8/5 |
| AECOM | 3.8/5 |
| Jacobs | 3.8/5 |
| Stantec | 3.7/5 |
| WorleyParsons | 3.7/5 |
| Fluor | N/A |
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WorleyParsons Pricing
WorleyParsons ROI & Value For Money
3.8/5
WorleyParsons has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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WorleyParsons Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry.
Quick Insights into WorleyParsons ROI
WorleyParsons's ROI score was rated highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and rated lowest by customers who have used WorleyParsons's products/services for Less than 1 Year.
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Ranked WorleyParsons ROI the Highest
Ranked WorleyParsons ROI the Lowest
WorleyParsons ROI Score by Gender
Male customers rated WorleyParsons's ROI score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
WorleyParsons ROI Score by Ethnicity
WorleyParsons's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WorleyParsons.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
WorleyParsons ROI Score by Age
WorleyParsons's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
51-55 4.4 | 51-55 | 4.4 |
WorleyParsons ROI Score by Usage
WorleyParsons's ROI score was rated the highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WorleyParsons ROI Score by Industry
WorleyParsons's ROI score was rated 3.5 stars by both Energy and Manufacturing and Tech industry customers.
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WorleyParsons Pricing vs. Competitors
Compared to its competitors, WorleyParsons's ROI score is rated right above AECOM, and is preceded by Stantec.
| COMPANY | Pricing Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Stantec | 3.8/5 |
| WorleyParsons | 3.8/5 |
| AECOM | 3.7/5 |
| Jacobs | 3.7/5 |
| Wood Group | 3.5/5 |
| Fluor | N/A |
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WorleyParsons Customer Satisfaction (CSAT)
WorleyParsons Customer Satisfaction (CSAT) Score
73 / 100
WorleyParsons has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
28%
Satisfied
45%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WorleyParsons Customer Satisfaction
WorleyParsons's Customer Satisfaction score was rated highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked WorleyParsons Customer Satisfaction the Highest
Ranked WorleyParsons Customer Satisfaction the Lowest
WorleyParsons Customer Satisfaction Score by Gender
Male customers rated WorleyParsons's Customer Satisfaction score 40 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
WorleyParsons Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WorleyParsons' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
WorleyParsons' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
WorleyParsons Customer Satisfaction Score by Age
WorleyParsons's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 75% | |||||||||||||||
| 51-55 | 100% |
WorleyParsons Customer Satisfaction Score by Usage
WorleyParsons's Customer Satisfaction score was rated 100 points by customers who have used WorleyParsons's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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WorleyParsons Customer Satisfaction vs. Competitors
Compared to its competitors, WorleyParsons's Customer Satisfaction score is rated right above Jacobs, and is preceded by Stantec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Stantec | 74% |
| WorleyParsons | 73% |
| Jacobs | 72% |
| AECOM | 65% |
| Wood Group | 63% |
| Fluor | 0% |
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WorleyParsons Customer Service
3.8/5
WorleyParsons has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About WorleyParsons's Customer Service
Address
Sydney, FL
Website
http://www.worleyparsons.com
Quick Insights into WorleyParsons Customer Service
WorleyParsons's Customer Service score was rated highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and rated lowest by customers who have used WorleyParsons's products/services for Less than 1 Year.
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Ranked WorleyParsons Customer Service the Highest
Ranked WorleyParsons Customer Service the Lowest
WorleyParsons Customer Service Score by Gender
Male customers rated WorleyParsons's Customer Service score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
WorleyParsons Customer Service Score by Ethnicity
WorleyParsons's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
WorleyParsons Customer Service Score by Age
WorleyParsons's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
51-55 4.5 | 51-55 | 4.5 |
WorleyParsons Customer Service Score by Usage
WorleyParsons's Customer Service score was rated the highest by customers who have used WorleyParsons's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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WorleyParsons Customer Service Score by Industry
WorleyParsons's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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WorleyParsons Customer Service vs. Competitors
Compared to its competitors, WorleyParsons's Customer Service score is rated right above Wood Group, and is preceded by AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Stantec | 4/5 |
| Jacobs | 3.9/5 |
| AECOM | 3.8/5 |
| WorleyParsons | 3.8/5 |
| Wood Group | 3.5/5 |
| Fluor | N/A |
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WorleyParsons as an Employer
3.2/5
WorleyParsons has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
WorleyParsons scored a 12 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of WorleyParsons would recommend the brand to a friend. ENPS measures how likely WorleyParsons employees would recommend working at WorleyParsons to a friend.
Net Promoter Score
12
NPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 40% | Promoters |
|---|---|
| 15% | Passive |
| 45% | Detractors |
