12
NPS
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Wood Group
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About Wood Group's Brand
Wood Group comprises three businesses: Wood Group PSN, Wood Group Kenny and Wood Group Mustang. Among its major competitors, Wood Group is ranked in 4th place for NPS while Kansai Electric Power is 1st, and Saipem is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Wood Group Ranking
- #2 / 4 of its competitors
Wood Group NPS
Wood Group's Net Promoter Score (NPS) is a 12 with 45% Promoters, 22% Passives, and 33% Detractors. Net Promoter Score tracks whether Wood Group's customers would recommend using the product based on a scale of -100 to 100.
Wood Group Overall NPS
| 45% | Promoters |
|---|---|
| 22% | Passives |
| 33% | Detractors |
Wood Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 6 | May 2023 | 6 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 5 | Dec 2023 | 5 |
Jan 2024 5 | Jan 2024 | 5 |
Feb 2024 10 | Feb 2024 | 10 |
May 2024 13 | May 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 11 | Sep 2024 | 11 |
Nov 2024 11 | Nov 2024 | 11 |
Apr 2025 11 | Apr 2025 | 11 |
Oct 2025 12 | Oct 2025 | 12 |
How Other Brands Compare
Wood Group is ranked second for NPS among its competitors. Kansai Electric Power and Jacobs come in first and third, with EDP Energias de Portugal coming in at #4.
Wood Group |  Jacobs |  EDP Energias de Portugal |  Kansai Electric Power | |
| Global Ranking | #- | #301 | #- | #- |
| NPS | 12 | 11 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.44B | $23.31B | $11.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wood Group NPS by Gender
Male customers rated Wood Group's NPS 100 points higher than Female customers.
Male
0
Wood Group's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-100
Wood Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Wood Group NPS by Ethnicity
Wood Group's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Wood Group NPS by Age
Wood Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Wood Group NPS by Usage
Wood Group's NPS was rated the highest by customers who have used Wood Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Wood Group NPS vs. Competitors
Compared to its competitors, Wood Group's NPS is rated right above Jacobs, and is preceded by WorleyParsons.
| COMPANY | NPS Score | |
|---|---|---|
| Kansai Electric Power | 100 |
 | Saipem | 60 |
 | WorleyParsons | 12 |
| Wood Group | 12 |
| Jacobs | 11 |
| EDP Energias de Portugal | 0 |
 | NAES | N/A |
Wood Group Customer Reviews
Out of the 2 Wood Group customer reviews 1 was positive and 1 was constructive. Wood Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Wood Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Wood Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wood Group Customer Loyalty Score by Gender
Male customers rated Wood Group's Customer Loyalty score 40% higher than Female customers.
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Male
73%
Yes
Female
33%
Yes
Wood Group Customer Loyalty Score by Ethnicity
Wood Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wood Group.
64
out of 100
Caucasian
33
out of 100
Asian or Pacific Islander
Wood Group Customer Loyalty Score by Age
Wood Group's Customer Loyalty score was rated 70% by customers ages 31-35 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
56-60 70% | 56-60 | 70% |
Wood Group Customer Loyalty Score by Usage
Wood Group's Customer Loyalty score was rated the highest by customers who have used Wood Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Wood Group Customer Loyalty Score by Industry
Wood Group's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Wood Group Customer Loyalty vs. Competitors
Compared to its competitors, Wood Group's Customer Loyalty score is rated right above NAES, and is preceded by Jacobs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kansai Electric Power | 100% |
| EDP Energias de Portugal | 100% |
| Saipem | 83% |
| WorleyParsons | 80% |
| Jacobs | 69% |
| Wood Group | 68% |
| NAES | N/A |
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Wood Group Product Quality
3.8/5
Wood Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wood Group Product Information
Wood Group’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Wood Group's product the highest. Reviewers from the Energy and Manufacturing industry rated Wood Group the lowest at 3.3.
- Website
- http://www.woodgroup.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Quick Insights into Wood Group Product Quality
Wood Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Wood Group Product Quality the Highest
Ranked Wood Group Product Quality the Lowest
Wood Group Product Quality Score by Gender
Male customers rated Wood Group's Product Quality score 0.9 stars higher than Female customers.
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Male
3.8/5
Female
2.9/5
Wood Group Product Quality Score by Ethnicity
Wood Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Wood Group Product Quality Score by Age
Wood Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
56-60 3.3 | 56-60 | 3.3 |
Wood Group Product Quality Score by Usage
Wood Group's Product Quality score was rated the highest by customers who have used Wood Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Wood Group Product Quality Score by Industry
Wood Group's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Energy and Manufacturing industry customers.
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Wood Group Product Quality vs. Competitors
Compared to its competitors, Wood Group's Product Quality score is rated right above Jacobs, and is preceded by Kansai Electric Power.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kansai Electric Power | 5/5 |
| Wood Group | 3.8/5 |
| Jacobs | 3.8/5 |
| WorleyParsons | 3.7/5 |
| Saipem | 3/5 |
| EDP Energias de Portugal | 2.5/5 |
| NAES | N/A |
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Wood Group Pricing
Wood Group ROI & Value For Money
3.5/5
Wood Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Wood Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Wood Group ROI
Wood Group's ROI score was rated highest by customers who have used Wood Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Wood Group ROI the Highest
Ranked Wood Group ROI the Lowest
Wood Group ROI Score by Gender
Male customers rated Wood Group's ROI score 1.5 stars higher than Female customers.
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Male
3.6/5
Female
2.1/5
Wood Group ROI Score by Ethnicity
Wood Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Wood Group ROI Score by Age
Wood Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
56-60 3.8 | 56-60 | 3.8 |
Wood Group ROI Score by Usage
Wood Group's ROI score was rated the highest by customers who have used Wood Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Wood Group ROI Score by Industry
Wood Group's ROI score was rated 3.1 stars by both Aerospace and Aviation and Energy and Manufacturing industry customers.
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Wood Group Pricing vs. Competitors
Compared to its competitors, Wood Group's ROI score is rated right above Saipem, and is preceded by Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Kansai Electric Power | 4.5/5 |
| EDP Energias de Portugal | 4.5/5 |
| WorleyParsons | 3.8/5 |
| Jacobs | 3.7/5 |
| Wood Group | 3.5/5 |
| Saipem | 3.2/5 |
| NAES | N/A |
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Wood Group Customer Satisfaction (CSAT)
Wood Group Customer Satisfaction (CSAT) Score
63 / 100
Wood Group has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wood Group Customer Satisfaction
Wood Group's Customer Satisfaction score was rated highest by customers who have used Wood Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Wood Group Customer Satisfaction the Highest
Ranked Wood Group Customer Satisfaction the Lowest
Wood Group Customer Satisfaction Score by Gender
Male customers rated Wood Group's Customer Satisfaction score 23 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 44% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wood Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wood Group's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Wood Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Wood Group Customer Satisfaction Score by Age
Wood Group's Customer Satisfaction score was rated 67 points by customers ages 31-35 and customers ages 36-40 on Comparably.
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40
60
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% |
Wood Group Customer Satisfaction Score by Usage
Wood Group's Customer Satisfaction score was rated 67 points by customers who have used Wood Group's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Wood Group Customer Satisfaction vs. Competitors
Compared to its competitors, Wood Group's Customer Satisfaction score is rated right above EDP Energias de Portugal, and is preceded by Saipem.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kansai Electric Power | 100% |
| WorleyParsons | 73% |
| Jacobs | 72% |
| Saipem | 67% |
| Wood Group | 63% |
| EDP Energias de Portugal | 0% |
| NAES | 0% |
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Wood Group Customer Service
3.5/5
Wood Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Wood Group's Customer Service
Address
15 Justice Mill Lane, Aberdeen, WA United States of America
Website
http://www.woodgroup.com/
Quick Insights into Wood Group Customer Service
Wood Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Wood Group Customer Service the Highest
Ranked Wood Group Customer Service the Lowest
Wood Group Customer Service Score by Gender
Male customers rated Wood Group's Customer Service score 1.5 stars higher than Female customers.
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Male
3.9/5
Female
2.4/5
Wood Group Customer Service Score by Ethnicity
Wood Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Wood Group Customer Service Score by Age
Wood Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
56-60 3.8 | 56-60 | 3.8 |
Wood Group Customer Service Score by Usage
Wood Group's Customer Service score was rated the highest by customers who have used Wood Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Wood Group Customer Service Score by Industry
Wood Group's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Energy and Manufacturing industry customers.
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Wood Group Customer Service vs. Competitors
Compared to its competitors, Wood Group's Customer Service score is rated right above NAES, and is preceded by Saipem.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kansai Electric Power | 4.5/5 |
| EDP Energias de Portugal | 4.5/5 |
| Jacobs | 3.9/5 |
| WorleyParsons | 3.8/5 |
| Saipem | 3.7/5 |
| Wood Group | 3.5/5 |
| NAES | N/A |
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Wood Group as an Employer
4.1/5
Wood Group has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Wood Group scored a 12 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Wood Group would recommend the brand to a friend. ENPS measures how likely Wood Group employees would recommend working at Wood Group to a friend.
Net Promoter Score
12
NPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
