0
NPS
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EDP Energias de Portugal
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About EDP Energias de Portugal's Brand
Operator of a utility company. The company is a generator, distributor and supplier of electricity and gas in Portugal and Iberian Peninsula. The Company is also a wind power operator with facilities for renewable energy generation in the Iberian Peninsula, the United States, Brazil, France, Belgium, Poland, Romania and Italy and is developing wind farms in the UK and Canada. Additionally, it has electricity generation, distribution and supply activities in Brazil and generates solar photovoltaic energy in Romania.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
EDP Energias de Portugal NPS
EDP Energias de Portugal's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether EDP Energias de Portugal's customers would recommend using the product based on a scale of -100 to 100.
EDP Energias de Portugal Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
EDP Energias de Portugal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EDP Energias de Portugal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EDP Energias de Portugal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EDP Energias de Portugal Product Quality
2.5/5
EDP Energias de Portugal has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EDP Energias de Portugal's overall Product Quality score rated by its users and customers.
EDP Energias de Portugal Product Information
EDP Energias de Portugal’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.edp.pt
- Company Size
- 10,000+ Employees
EDP Energias de Portugal Pricing
EDP Energias de Portugal ROI & Value For Money
4.5/5
EDP Energias de Portugal has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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EDP Energias de Portugal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EDP Energias de Portugal Customer Service
4.5/5
EDP Energias de Portugal has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About EDP Energias de Portugal's Customer Service
Address
Av. 24 de Julho 12, Lisboa, 1249-300
Website
www.edp.pt
Phone Number
7
