50
NPS
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Sevenson Environmental
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About Sevenson Environmental's Brand
Sevenson is a leading environmental remediation & dredging firm with 1,500+ projects, 121 EPA Superfund sites and 30+ years of hazardous was Among its major competitors, Sevenson Environmental is ranked in 1st place for NPS while Stantec is 2nd, and Black & Veatch is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Sevenson Environmental Ranking
- #1 / 4 of its competitors
Sevenson Environmental NPS
Sevenson Environmental's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Sevenson Environmental's customers would recommend using the product based on a scale of -100 to 100.
Sevenson Environmental Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Sevenson Environmental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2024 50 | Oct 2024 | 50 |
How Other Brands Compare
Sevenson Environmental is ranked first for NPS among its competitors. Stantec and Black & Veatch come in second and third, with AECOM coming in at #4.
Sevenson Environmental |  AECOM |  Black & Veatch |  Stantec | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 50 | 12 | 24 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $29.69B | $4.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sevenson Environmental NPS vs. Competitors
Compared to its competitors, Sevenson Environmental's NPS is rated right above Stantec.
| COMPANY | NPS Score | |
|---|---|---|
| Sevenson Environmental | 50 |
| Stantec | 24 |
| Black & Veatch | 24 |
| AECOM | 12 |
 | TRC Companies | -1 |
Sevenson Environmental Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sevenson Environmental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sevenson Environmental Customer Loyalty vs. Competitors
Compared to its competitors, Sevenson Environmental's Customer Loyalty score is rated right above Stantec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sevenson Environmental | 100% |
| Stantec | 79% |
| Black & Veatch | 75% |
| AECOM | 68% |
| TRC Companies | 59% |
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Sevenson Environmental Product Quality
4.5/5
Sevenson Environmental has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Sevenson Environmental Product Information
Sevenson Environmental’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.sevenson.com
- Company Size
- 201-500 Employees
Sevenson Environmental Product Quality vs. Competitors
Compared to its competitors, Sevenson Environmental's Product Quality score is rated right above Black & Veatch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Black & Veatch | 3.8/5 |
| AECOM | 3.8/5 |
| Stantec | 3.7/5 |
| TRC Companies | 3.4/5 |
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Sevenson Environmental Pricing
Sevenson Environmental ROI & Value For Money
4.5/5
Sevenson Environmental has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Sevenson Environmental Pricing vs. Competitors
Compared to its competitors, Sevenson Environmental's ROI score is rated right above Black & Veatch.
| COMPANY | Pricing Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Black & Veatch | 3.9/5 |
| Stantec | 3.8/5 |
| AECOM | 3.7/5 |
| TRC Companies | 3.5/5 |
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Sevenson Environmental Customer Satisfaction (CSAT)
Sevenson Environmental Customer Satisfaction (CSAT) Score
50 / 100
Sevenson Environmental has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sevenson Environmental Customer Satisfaction vs. Competitors
Compared to its competitors, Sevenson Environmental's Customer Satisfaction score is rated right below AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Black & Veatch | 77% |
| Stantec | 74% |
| TRC Companies | 69% |
| AECOM | 65% |
| Sevenson Environmental | 50% |
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Sevenson Environmental Customer Service
4.5/5
Sevenson Environmental has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Sevenson Environmental's Customer Service
Address
2749 Lockport Road, Niagara Falls, NY
Website
http://www.sevenson.com
Phone Number
(716) 284-7645
Sevenson Environmental Customer Service vs. Competitors
Compared to its competitors, Sevenson Environmental's Customer Service score is rated right above Stantec.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Stantec | 4/5 |
| Black & Veatch | 3.9/5 |
| AECOM | 3.8/5 |
| TRC Companies | 3.5/5 |
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Sevenson Environmental as an Employer
4.3/5
Sevenson Environmental has a 4.3/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Sevenson Environmental scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sevenson Environmental would recommend the brand to a friend. ENPS measures how likely Sevenson Environmental employees would recommend working at Sevenson Environmental to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
