24
NPS
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Black & Veatch
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About Black & Veatch's Brand
Black & Veatch is a 100% employee-owned engineering, procurement, consulting and construction company with a 100-year legacy. Our work makes an invaluable contribution because of our monumental achievements. Working at Black & Veatch is a chance to bring your ideas forward and make an invaluable contribution to creating a positive difference in our world. Among its major competitors, Black & Veatch is ranked in 5th place for NPS while CH2M is 1st, and Sevenson Environmental is 2nd.Their current valuation is $29.69B
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Black & Veatch Ranking
- #3 / 4 of its competitors
Black & Veatch NPS
Black & Veatch's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether Black & Veatch's customers would recommend using the product based on a scale of -100 to 100.
Black & Veatch Overall NPS
| 52% | Promoters |
|---|---|
| 20% | Passives |
| 28% | Detractors |
Black & Veatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 29 | Apr 2024 | 29 |
May 2024 27 | May 2024 | 27 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 21 | Mar 2025 | 21 |
Apr 2025 23 | Apr 2025 | 23 |
May 2025 24 | May 2025 | 24 |
Oct 2025 23 | Oct 2025 | 23 |
Nov 2025 24 | Nov 2025 | 24 |
How Other Brands Compare
Black & Veatch is ranked third for NPS among its competitors. Burns & McDonnell and Bechtel come in first and second, with AECOM coming in at #4. Among those competitors, it is the second most valued company.
Black & Veatch |  Bechtel |  AECOM |  Burns & McDonnell | |
| Global Ranking | #- | #385 | #630 | #829 |
| NPS | 24 | 31 | 12 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $29.69B | $8.44B | $9.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Black & Veatch NPS by Gender
Male customers rated Black & Veatch's NPS 5 points higher than Female customers.
Male
33
Black & Veatch's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
28
Black & Veatch's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Black & Veatch NPS by Ethnicity
Black & Veatch's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 29 | Caucasian | 29 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 80 | Other | 80 |
Black & Veatch NPS by Age
Black & Veatch's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Black & Veatch NPS by Usage
Black & Veatch's NPS was rated the highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Black & Veatch NPS vs. Competitors
Compared to its competitors, Black & Veatch's NPS is rated right above HOK, and is preceded by Bechtel.
| COMPANY | NPS Score | |
|---|---|---|
 | CH2M | 100 |
 | Sevenson Environmental | 50 |
| Burns & McDonnell | 43 |
| Bechtel | 31 |
| Black & Veatch | 24 |
 | HOK | 19 |
 | Itron | 18 |
| AECOM | 12 |
 | Willdan | -50 |
Black & Veatch Customer Reviews
Out of the 5 Black & Veatch customer reviews 5 were positive and 0 were constructive. Black & Veatch customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Black & Veatch Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Black & Veatch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Black & Veatch Customer Loyalty Score by Gender
Male customers rated Black & Veatch's Customer Loyalty score 9% higher than Female customers.
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Male
70%
Yes
Female
61%
Yes
Black & Veatch Customer Loyalty Score by Ethnicity
Black & Veatch's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Black & Veatch.
74
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
82
out of 100
Other
Black & Veatch Customer Loyalty Score by Age
Black & Veatch's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 33% | 26-30 | 33% |
41-45 78% | 41-45 | 78% |
51-55 100% | 51-55 | 100% |
Black & Veatch Customer Loyalty Score by Usage
Black & Veatch's Customer Loyalty score was rated the highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Black & Veatch Customer Loyalty Score by Industry
Black & Veatch's Customer Loyalty score was rated 70% by both Construction and Tech industry customers.
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Black & Veatch Customer Loyalty vs. Competitors
Compared to its competitors, Black & Veatch's Customer Loyalty score is rated right above AECOM, and is preceded by Itron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sevenson Environmental | 100% |
| Bechtel | 83% |
| Burns & McDonnell | 82% |
| HOK | 82% |
| Itron | 79% |
| Black & Veatch | 75% |
| AECOM | 68% |
| Willdan | 55% |
| CH2M | N/A |
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Black & Veatch Product Quality
3.8/5
Black & Veatch has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Black & Veatch Product Information
Black & Veatch’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Black & Veatch's product the highest. Reviewers from the Construction industry rated Black & Veatch the lowest at 3.8.
- Website
- http://www.bv.com
- Company Size
- 5,001-10,000 Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into Black & Veatch Product Quality
Black & Veatch's Product Quality score was rated highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and rated lowest by customers who have used Black & Veatch's products/services for 1 to 2 Years.
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Ranked Black & Veatch Product Quality the Highest
Ranked Black & Veatch Product Quality the Lowest
Black & Veatch Product Quality Score by Gender
Male customers rated Black & Veatch's Product Quality score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Black & Veatch Product Quality Score by Ethnicity
Black & Veatch's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.8 | Other | 4.8 |
Black & Veatch Product Quality Score by Age
Black & Veatch's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
41-45 4.7 | 41-45 | 4.7 |
51-55 4.6 | 51-55 | 4.6 |
Black & Veatch Product Quality Score by Usage
Black & Veatch's Product Quality score was rated the highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Black & Veatch Product Quality Score by Industry
Black & Veatch's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Black & Veatch Product Quality vs. Competitors
Compared to its competitors, Black & Veatch's Product Quality score is rated right above HOK, and is preceded by Bechtel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Burns & McDonnell | 4.1/5 |
| Bechtel | 4.1/5 |
| Black & Veatch | 3.8/5 |
| HOK | 3.8/5 |
| Itron | 3.8/5 |
| AECOM | 3.8/5 |
| Willdan | 3.5/5 |
| CH2M | N/A |
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Black & Veatch Pricing
Black & Veatch ROI & Value For Money
3.9/5
Black & Veatch has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Black & Veatch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Black & Veatch.
Quick Insights into Black & Veatch ROI
Black & Veatch's ROI score was rated highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and rated lowest by customers who have used Black & Veatch's products/services for 1 to 2 Years.
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Ranked Black & Veatch ROI the Highest
Ranked Black & Veatch ROI the Lowest
Black & Veatch ROI Score by Gender
Female customers rated Black & Veatch's ROI score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Black & Veatch ROI Score by Ethnicity
Black & Veatch's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.6 | Other | 4.6 |
Black & Veatch ROI Score by Age
Black & Veatch's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 4.2 | 41-45 | 4.2 |
51-55 4.5 | 51-55 | 4.5 |
Black & Veatch ROI Score by Usage
Black & Veatch's ROI score was rated the highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Black & Veatch ROI Score by Industry
Black & Veatch's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Black & Veatch Pricing vs. Competitors
Compared to its competitors, Black & Veatch's ROI score is rated right above HOK, and is preceded by Bechtel.
| COMPANY | Pricing Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Burns & McDonnell | 4.2/5 |
| Bechtel | 3.9/5 |
| Black & Veatch | 3.9/5 |
| HOK | 3.8/5 |
| AECOM | 3.7/5 |
| Itron | 3.4/5 |
| Willdan | 2.7/5 |
| CH2M | N/A |
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Black & Veatch Customer Satisfaction (CSAT)
Black & Veatch Customer Satisfaction (CSAT) Score
77 / 100
Black & Veatch has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Black & Veatch Customer Satisfaction
Black & Veatch's Customer Satisfaction score was rated highest by customers who have used Black & Veatch's products/services for 2 to 5 Years, and rated lowest by customers ages 26-30.
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Ranked Black & Veatch Customer Satisfaction the Highest
Ranked Black & Veatch Customer Satisfaction the Lowest
Black & Veatch Customer Satisfaction Score by Gender
Male customers rated Black & Veatch's Customer Satisfaction score 4 points higher than Female customers.
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90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Black & Veatch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Black & Veatch's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Black & Veatch's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Black & Veatch's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Black & Veatch Customer Satisfaction Score by Age
Black & Veatch's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 100% |
Black & Veatch Customer Satisfaction Score by Usage
Black & Veatch's Customer Satisfaction score was rated the highest by customers who have used Black & Veatch's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Black & Veatch Customer Satisfaction Score by Industry
Black & Veatch's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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}Black & Veatch Customer Satisfaction vs. Competitors
Compared to its competitors, Black & Veatch's Customer Satisfaction score is rated right above HOK, and is preceded by Itron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Itron | 78% |
| Black & Veatch | 77% |
| HOK | 77% |
| Bechtel | 75% |
| Willdan | 75% |
| Burns & McDonnell | 71% |
| AECOM | 65% |
| Sevenson Environmental | 50% |
| CH2M | 0% |
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Black & Veatch Customer Service
3.9/5
Black & Veatch has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Black & Veatch's Customer Service
Address
11401 Lamar Avenue, Overland Park, KS 66211
Website
http://www.bv.com
Phone Number
(913) 458-2000
Black & Veatch's Social Links
Quick Insights into Black & Veatch Customer Service
Black & Veatch's Customer Service score was rated highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and rated lowest by customers who have used Black & Veatch's products/services for 1 to 2 Years.
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Ranked Black & Veatch Customer Service the Highest
Ranked Black & Veatch Customer Service the Lowest
Black & Veatch Customer Service Score by Gender
Male customers rated Black & Veatch's Customer Service score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Black & Veatch Customer Service Score by Ethnicity
Black & Veatch's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.6 | Other | 4.6 |
Black & Veatch Customer Service Score by Age
Black & Veatch's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 4.7 | 41-45 | 4.7 |
51-55 4.6 | 51-55 | 4.6 |
Black & Veatch Customer Service Score by Usage
Black & Veatch's Customer Service score was rated the highest by customers who have used Black & Veatch's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Black & Veatch Customer Service Score by Industry
Black & Veatch's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Black & Veatch Customer Service vs. Competitors
Compared to its competitors, Black & Veatch's Customer Service score is rated right above HOK, and is preceded by Bechtel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sevenson Environmental | 4.5/5 |
| Burns & McDonnell | 4.2/5 |
| Bechtel | 4/5 |
| Black & Veatch | 3.9/5 |
| HOK | 3.8/5 |
| AECOM | 3.8/5 |
| Itron | 3.8/5 |
| Willdan | 2.7/5 |
| CH2M | N/A |
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Black & Veatch as an Employer
4.5/5
Black & Veatch has a 4.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Black & Veatch scored a 24 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Black & Veatch would recommend the brand to a friend. ENPS measures how likely Black & Veatch employees would recommend working at Black & Veatch to a friend.
Net Promoter Score
24
NPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 46% | Promoters |
|---|---|
| 28% | Passive |
| 26% | Detractors |
