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Burns & McDonnell is

Ranked

#274

Tech Brands

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Burns & McDonnell is ranked #274 in Tech Brands

About Burns & McDonnell's Brand

Burns & McDonnell’s brand is ranked #829 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Burns & McDonnell. When compared to other organizations within the Tech industry, Burns & McDonnell is ranked #274. Among its major competitors, Burns & McDonnell is ranked in 1st place for NPS while DLR Group is 2nd, and HNTB Corporation is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

4.2/5

Pricing

4.2/5

Customer Service

Burns & McDonnell Ranking

^#829 in Global Best Brands
^#274 in Tech
^#1 / 4 of its competitors

Burns & McDonnell NPS

Burns & McDonnell's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Burns & McDonnell's customers would recommend using the product based on a scale of -100 to 100.

Burns & McDonnell Overall NPS

NPS

65%	Promoters
13%	Passives
22%	Detractors

Burns & McDonnell NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 41	Mar 2023	41
Apr 2023 42	Apr 2023	42
May 2023 42	May 2023	42
Jun 2023 41	Jun 2023	41
Jul 2023 39	Jul 2023	39
Aug 2023 39	Aug 2023	39
Oct 2023 40	Oct 2023	40
Jan 2024 42	Jan 2024	42
Feb 2024 41	Feb 2024	41
Aug 2024 41	Aug 2024	41
Jun 2025 43	Jun 2025	43
Dec 2025 43	Dec 2025	43

How Other Brands Compare

Burns & McDonnell is ranked first for NPS among its competitors. DLR Group and CBRE come in second and third, with Jacobs coming in at #4.

	Burns & McDonnell	CBRE	Jacobs	DLR Group
Global Ranking	#829	#267	#301	#-
NPS	43	17	11	30
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$24.40B	$11.44B	$31.40B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Burns & McDonnell NPS by Gender

Male customers rated Burns & McDonnell's NPS 7 points higher than Female customers.

Male

Burns & McDonnell's NPS was rated 64 by Male customers on Comparably.

71%

Promoters

22%

Passives

Detractors

Female

Burns & McDonnell's NPS was rated 57 by Female customers on Comparably.

71%

Promoters

15%

Passives

14%

Detractors

Burns & McDonnell NPS by Ethnicity

Burns & McDonnell's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 71	Caucasian	71
Hispanic or Latino 50	Hispanic or Latino	50
Other 0	Other	0

Burns & McDonnell NPS by Age

Burns & McDonnell's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

50%

46-50

67%

33%

51-55

75%

25%

Burns & McDonnell NPS by Usage

Burns & McDonnell's NPS was rated the highest by customers who have used Burns & McDonnell's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 71	Less than 1 Year	71
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 46	2 to 5 Years	46

Burns & McDonnell NPS vs. Competitors

Compared to its competitors, Burns & McDonnell's NPS is rated right above DLR Group.

COMPANY		NPS Score
	Burns & McDonnell	43
	DLR Group	30
	HNTB Corporation	28
	Black & Veatch	24
	CBRE	17
	Jacobs	11
	BRPH	N/A
	Chicago Bridge & Iron Company N.V.	N/A

Burns & McDonnell NPS vs Companies in Tech

In the Tech industry, Burns & McDonnell's NPS is rated right above Netflix, and is preceded by Zoom Video Communications.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Burns & McDonnell	43
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31

Burns & McDonnell Customer Reviews

Out of the 3 Burns & McDonnell customer reviews 3 were positive and 0 were constructive. Burns & McDonnell customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Burns & McDonnell Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Burns & McDonnell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Burns & McDonnell Customer Loyalty Score by Gender

Female customers rated Burns & McDonnell's Customer Loyalty score 6% higher than Male customers.

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Male

81%

Yes

Female

87%

Yes

Burns & McDonnell Customer Loyalty Score by Ethnicity

Burns & McDonnell's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

Other

Burns & McDonnell Customer Loyalty Score by Age

Burns & McDonnell's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Burns & McDonnell.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 78%	31-35	78%
46-50 85%	46-50	85%
51-55 78%	51-55	78%

Burns & McDonnell Customer Loyalty Score by Usage

Burns & McDonnell's Customer Loyalty score was rated the highest by customers who have used Burns & McDonnell's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	40%
2 to 5 Years	84%

Burns & McDonnell Customer Loyalty Score by Industry

Burns & McDonnell's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	70%
Construction	100%

Burns & McDonnell Customer Loyalty vs. Competitors

Compared to its competitors, Burns & McDonnell's Customer Loyalty score is rated right above DLR Group.

COMPANY		Customer Loyalty Score
	Burns & McDonnell	82%
	DLR Group	79%
	HNTB Corporation	78%
	Black & Veatch	75%
	CBRE	72%
	Jacobs	69%
	BRPH	N/A
	Chicago Bridge & Iron Company N.V.	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Burns & McDonnell's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Burns & McDonnell	82%
	Peloton	82%

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Burns & McDonnell Product Quality

4.1/5

Burns & McDonnell has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Burns & McDonnell Product Information

Burns & McDonnell’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Burns & McDonnell's product the highest. Reviewers from the Tech industry rated Burns & McDonnell the lowest at 3.8.

Website: http://www.burnsmcd.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Construction

Quick Insights into Burns & McDonnell Product Quality

Burns & McDonnell's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.

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Ranked Burns & McDonnell Product Quality the Highest

51-55	4.5
Construction	4.3
Female	4.3

Ranked Burns & McDonnell Product Quality the Lowest

Male	3.9
1 to 2 Years	3.8
Tech	3.8

Burns & McDonnell Product Quality Score by Gender

Female customers rated Burns & McDonnell's Product Quality score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

Burns & McDonnell Product Quality Score by Ethnicity

Burns & McDonnell's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Other 4.1	Other	4.1

Burns & McDonnell Product Quality Score by Age

Burns & McDonnell's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.1	31-35	4.1
46-50 4.2	46-50	4.2
51-55 4.5	51-55	4.5

Burns & McDonnell Product Quality Score by Usage

Burns & McDonnell's Product Quality score was rated the highest by customers who have used Burns & McDonnell's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.8
2 to 5 Years	3.9

Burns & McDonnell Product Quality Score by Industry

Burns & McDonnell's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Construction	4.3

Burns & McDonnell Product Quality vs. Competitors

Compared to its competitors, Burns & McDonnell's Product Quality score is rated right above HNTB Corporation.

COMPANY		Product Quality Score
	Burns & McDonnell	4.1/5
	HNTB Corporation	4.1/5
	Black & Veatch	3.8/5
	Jacobs	3.8/5
	CBRE	3.6/5
	DLR Group	3.5/5
	BRPH	N/A
	Chicago Bridge & Iron Company N.V.	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Burns & McDonnell's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Burns & McDonnell	4.1/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5

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Burns & McDonnell Pricing

Burns & McDonnell ROI & Value For Money

4.2/5

Burns & McDonnell has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Burns & McDonnell Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Burns & McDonnell.

Quick Insights into Burns & McDonnell ROI

Burns & McDonnell's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.

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Ranked Burns & McDonnell ROI the Highest

51-55	4.5
Construction	4.3
Less than 1 Year	4.3

Ranked Burns & McDonnell ROI the Lowest

Male	3.9
2 to 5 Years	3.7
Tech	3.5

Burns & McDonnell ROI Score by Gender

Female customers rated Burns & McDonnell's ROI score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Burns & McDonnell ROI Score by Ethnicity

Burns & McDonnell's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Other 4.2	Other	4.2

Burns & McDonnell ROI Score by Age

Burns & McDonnell's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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Summary	Age	Score
31-35 4.2	31-35	4.2
46-50 3.9	46-50	3.9
51-55 4.5	51-55	4.5

Burns & McDonnell ROI Score by Usage

Burns & McDonnell's ROI score was rated the highest by customers who have used Burns & McDonnell's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.8
2 to 5 Years	3.7

Burns & McDonnell ROI Score by Industry

Burns & McDonnell's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Construction	4.3

Burns & McDonnell Pricing vs. Competitors

Compared to its competitors, Burns & McDonnell's ROI score is rated right above DLR Group.

COMPANY		Pricing Score
	Burns & McDonnell	4.2/5
	DLR Group	4.1/5
	HNTB Corporation	4.1/5
	Black & Veatch	3.9/5
	Jacobs	3.7/5
	CBRE	3.5/5
	BRPH	N/A
	Chicago Bridge & Iron Company N.V.	N/A

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ROI for Other Tech Brands

In the Tech industry, Burns & McDonnell's ROI score is rated right above Zoom Video Communications.

COMPANY		Pricing Score
	Burns & McDonnell	4.2/5
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5

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Burns & McDonnell Customer Satisfaction (CSAT)

Burns & McDonnell Customer Satisfaction (CSAT) Score

71 / 100

Burns & McDonnell has an overall Customer Satisfaction score of 71 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	39%
Satisfied	32%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

39%

Satisfied

32%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Burns & McDonnell Customer Satisfaction

Burns & McDonnell's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Other customers.

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Ranked Burns & McDonnell Customer Satisfaction the Highest

51-55	100%
Caucasian	86%
1 to 2 Years	67%

Ranked Burns & McDonnell Customer Satisfaction the Lowest

31-35	50%
Less than 1 Year	50%
Other	50%

Burns & McDonnell Customer Satisfaction Score by Gender

Female customers rated Burns & McDonnell's Customer Satisfaction score 7 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	30%
	Dissatisfied	0%
	Very Dissatisfied	10%

67 / 100

Female

	Very Satisfied	17%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	16%

Burns & McDonnell Customer Satisfaction Score by Ethnicity

Caucasian
86%
Other
50%

CSAT according to Caucasian

Burns & McDonnell's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Burns & McDonnell's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

Burns & McDonnell Customer Satisfaction Score by Age

Burns & McDonnell's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

31-35

50%

51-55

100%

Burns & McDonnell Customer Satisfaction Score by Usage

Burns & McDonnell's Customer Satisfaction score was rated the highest by customers who have used Burns & McDonnell's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	67
2 to 5 Years	58

Burns & McDonnell Customer Satisfaction vs. Competitors

Compared to its competitors, Burns & McDonnell's Customer Satisfaction score is rated right above CBRE, and is preceded by Jacobs.

COMPANY		Customer Satisfaction (CSAT) Score
	HNTB Corporation	86%
	Black & Veatch	77%
	DLR Group	72%
	Jacobs	72%
	Burns & McDonnell	71%
	CBRE	67%
	BRPH	0%
	Chicago Bridge & Iron Company N.V.	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Burns & McDonnell's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Burns & McDonnell	71%
	Peloton	63%

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Burns & McDonnell Customer Service

4.2/5

Burns & McDonnell has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Burns & McDonnell's Customer Service

Address

Kansas City, MO

Website

http://www.burnsmcd.com

Phone Number

8168223413

Quick Insights into Burns & McDonnell Customer Service

Burns & McDonnell's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.

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Ranked Burns & McDonnell Customer Service the Highest

51-55	4.4
Less than 1 Year	4.3
Female	4.2

Ranked Burns & McDonnell Customer Service the Lowest

Male	3.8
1 to 2 Years	3.5
Tech	3.5

Burns & McDonnell Customer Service Score by Gender

Female customers rated Burns & McDonnell's Customer Service score 0.4 stars higher than Male customers.

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Male

3.8/5

Female

4.2/5

Burns & McDonnell Customer Service Score by Ethnicity

Burns & McDonnell's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Other 4	Other	4

Burns & McDonnell Customer Service Score by Age

Burns & McDonnell's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 4	31-35	4
46-50 4.1	46-50	4.1
51-55 4.4	51-55	4.4

Burns & McDonnell Customer Service Score by Usage

Burns & McDonnell's Customer Service score was rated the highest by customers who have used Burns & McDonnell's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.5
2 to 5 Years	3.7

Burns & McDonnell Customer Service Score by Industry

Burns & McDonnell's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Construction	4.1

Burns & McDonnell Customer Service vs. Competitors

Compared to its competitors, Burns & McDonnell's Customer Service score is rated right above DLR Group.

COMPANY		Customer Service Score
	Burns & McDonnell	4.2/5
	DLR Group	4.1/5
	HNTB Corporation	4.1/5
	Black & Veatch	3.9/5
	Jacobs	3.9/5
	CBRE	3.7/5
	BRPH	N/A
	Chicago Bridge & Iron Company N.V.	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Burns & McDonnell's Customer Service score is rated right above Apple.

COMPANY		Customer Service Score
	Burns & McDonnell	4.2/5
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5

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Burns & McDonnell as an Employer

4.6/5

Burns & McDonnell has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Burns & McDonnell

Ray Kowalik

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Burns & McDonnell scored a 43 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Burns & McDonnell would recommend the brand to a friend. ENPS measures how likely Burns & McDonnell employees would recommend working at Burns & McDonnell to a friend.

Net Promoter Score

NPS Score

65%	Promoters
13%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
24%	Passive
21%	Detractors

Global Ranking Snapshot

Burns & McDonnell is ranked #829 in the Global Top 100 Brands. It ranks just behind Amway Corporation and just ahead of Betterment.

RANK			INDUSTRY
827	Esri	Jack Dangermond	Tech
828	Amway Corporation	Milind Pant	Consumer Goods
829	Burns & McDonnell	Ray Kowalik	Tech
830	Betterment	Jonathan Stein	Banking and Financial Services
831	Converse	G. Scott Uzzell	Fashion and Beauty
832	Betches	Aleen Kuperman	Media and Entertainment
833	Heineken	Ronald Elzen	Food and Beverages