28
NPS
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HNTB Corporation
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About HNTB Corporation's Brand
"HNTB provides architecture, civil engineering consulting and construction management services." Among its major competitors, HNTB Corporation is ranked in 4th place for NPS while CannonDesign is 1st, and Burns & McDonnell is 2nd.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
HNTB Corporation Ranking
- #4 / 4 of its competitors
HNTB Corporation NPS
HNTB Corporation's Net Promoter Score (NPS) is a 28 with 58% Promoters, 12% Passives, and 30% Detractors. Net Promoter Score tracks whether HNTB Corporation's customers would recommend using the product based on a scale of -100 to 100.
HNTB Corporation Overall NPS
| 58% | Promoters |
|---|---|
| 12% | Passives |
| 30% | Detractors |
HNTB Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 52 | Oct 2022 | 52 |
Nov 2022 46 | Nov 2022 | 46 |
Jan 2023 39 | Jan 2023 | 39 |
Nov 2023 37 | Nov 2023 | 37 |
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 26 | Jan 2024 | 26 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 30 | Apr 2024 | 30 |
Jul 2024 26 | Jul 2024 | 26 |
Nov 2024 29 | Nov 2024 | 29 |
Feb 2025 31 | Feb 2025 | 31 |
Jun 2025 27 | Jun 2025 | 27 |
How Other Brands Compare
HNTB Corporation is ranked #4 for NPS among its competitors. CannonDesign and Burns & McDonnell come in first and second, with Kimley-Horn and Associates coming in at third.
HNTB Corporation |  Burns & McDonnell |  CannonDesign |  Kimley-Horn and Associates | |
| Global Ranking | #- | #829 | #- | #- |
| NPS | 28 | 43 | 84 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HNTB Corporation NPS by Gender
Female customers rated HNTB Corporation's NPS 10 points higher than Male customers.
Male
40
HNTB Corporation's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
50
HNTB Corporation's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
HNTB Corporation NPS by Ethnicity
HNTB Corporation's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
HNTB Corporation NPS by Usage
HNTB Corporation's NPS was rated the highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
HNTB Corporation NPS vs. Competitors
Compared to its competitors, HNTB Corporation's NPS is rated right above Dewberry, and is preceded by Kimley-Horn and Associates.
| COMPANY | NPS Score | |
|---|---|---|
| CannonDesign | 84 |
| Burns & McDonnell | 43 |
| Kimley-Horn and Associates | 31 |
| HNTB Corporation | 28 |
 | Dewberry | -55 |
HNTB Corporation Customer Reviews
Out of the 4 HNTB Corporation customer reviews 3 were positive and 1 was constructive. HNTB Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HNTB Corporation Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of HNTB Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HNTB Corporation Customer Loyalty Score by Gender
Female customers rated HNTB Corporation's Customer Loyalty score 54% higher than Male customers.
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Male
46%
Yes
Female
100%
Yes
HNTB Corporation Customer Loyalty Score by Ethnicity
HNTB Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
HNTB Corporation Customer Loyalty Score by Usage
HNTB Corporation's Customer Loyalty score was rated the highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HNTB Corporation Customer Loyalty Score by Industry
HNTB Corporation's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Construction industry customers.
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HNTB Corporation Customer Loyalty vs. Competitors
Compared to its competitors, HNTB Corporation's Customer Loyalty score is rated right above Dewberry, and is preceded by Kimley-Horn and Associates.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burns & McDonnell | 82% |
| Kimley-Horn and Associates | 81% |
| HNTB Corporation | 78% |
| Dewberry | 66% |
| CannonDesign | 65% |
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HNTB Corporation Product Quality
4.1/5
HNTB Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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HNTB Corporation Product Information
HNTB Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated HNTB Corporation's product the highest. Reviewers from the Construction industry rated HNTB Corporation the lowest at 4.1.
- Website
- http://www.hntb.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into HNTB Corporation Product Quality
HNTB Corporation's Product Quality score was rated highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used HNTB Corporation's products/services for 5 to 10 Years.
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Ranked HNTB Corporation Product Quality the Highest
Ranked HNTB Corporation Product Quality the Lowest
HNTB Corporation Product Quality Score by Gender
Female customers rated HNTB Corporation's Product Quality score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
HNTB Corporation Product Quality Score by Ethnicity
HNTB Corporation's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
HNTB Corporation Product Quality Score by Usage
HNTB Corporation's Product Quality score was rated the highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HNTB Corporation Product Quality Score by Industry
HNTB Corporation's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Construction industry customers.
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HNTB Corporation Product Quality vs. Competitors
Compared to its competitors, HNTB Corporation's Product Quality score is rated right above CannonDesign, and is preceded by Burns & McDonnell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Burns & McDonnell | 4.1/5 |
| HNTB Corporation | 4.1/5 |
| CannonDesign | 3.9/5 |
| Kimley-Horn and Associates | 3.9/5 |
| Dewberry | 3.2/5 |
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HNTB Corporation Pricing
HNTB Corporation ROI & Value For Money
4.1/5
HNTB Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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HNTB Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Transportation industry think that they had the lowest ROI from HNTB Corporation.
Quick Insights into HNTB Corporation ROI
HNTB Corporation's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers who have used HNTB Corporation's products/services for 5 to 10 Years.
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Ranked HNTB Corporation ROI the Highest
Ranked HNTB Corporation ROI the Lowest
HNTB Corporation ROI Score by Gender
Female customers rated HNTB Corporation's ROI score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
HNTB Corporation ROI Score by Ethnicity
HNTB Corporation's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
HNTB Corporation ROI Score by Usage
HNTB Corporation's ROI score was rated the highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HNTB Corporation ROI Score by Industry
HNTB Corporation's ROI score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.
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HNTB Corporation Pricing vs. Competitors
Compared to its competitors, HNTB Corporation's ROI score is rated right above CannonDesign, and is preceded by Burns & McDonnell.
| COMPANY | Pricing Score | |
|---|---|---|
| Burns & McDonnell | 4.2/5 |
| HNTB Corporation | 4.1/5 |
| CannonDesign | 4/5 |
| Kimley-Horn and Associates | 3.8/5 |
| Dewberry | 3.1/5 |
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HNTB Corporation Customer Satisfaction (CSAT)
HNTB Corporation Customer Satisfaction (CSAT) Score
86 / 100
HNTB Corporation has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HNTB Corporation Customer Satisfaction
HNTB Corporation's Customer Satisfaction score was rated highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked HNTB Corporation Customer Satisfaction the Highest
Ranked HNTB Corporation Customer Satisfaction the Lowest
HNTB Corporation Customer Satisfaction Score by Gender
Female customers rated HNTB Corporation's Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HNTB Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HNTB Corporation's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
HNTB Corporation Customer Satisfaction Score by Usage
HNTB Corporation's Customer Satisfaction score was rated 100 points by customers who have used HNTB Corporation's products/services for 2 to 5 Years.
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HNTB Corporation Customer Satisfaction Score by Industry
HNTB Corporation's Customer Satisfaction score was rated 67 points by Construction industry customers.
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}HNTB Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, HNTB Corporation's Customer Satisfaction score is rated right above Burns & McDonnell, and is preceded by CannonDesign.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CannonDesign | 87% |
| HNTB Corporation | 86% |
| Burns & McDonnell | 71% |
| Kimley-Horn and Associates | 69% |
| Dewberry | 40% |
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HNTB Corporation Customer Service
4.1/5
HNTB Corporation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About HNTB Corporation's Customer Service
Address
Kansas City, MO United States of America
Website
http://www.hntb.com/
Quick Insights into HNTB Corporation Customer Service
HNTB Corporation's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used HNTB Corporation's products/services for 5 to 10 Years.
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Ranked HNTB Corporation Customer Service the Highest
Ranked HNTB Corporation Customer Service the Lowest
HNTB Corporation Customer Service Score by Gender
Female customers rated HNTB Corporation's Customer Service score 0.7 stars higher than Male customers.
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Male
4.2/5
Female
4.9/5
HNTB Corporation Customer Service Score by Ethnicity
HNTB Corporation's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HNTB Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
HNTB Corporation Customer Service Score by Usage
HNTB Corporation's Customer Service score was rated the highest by customers who have used HNTB Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HNTB Corporation Customer Service Score by Industry
HNTB Corporation's Customer Service score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.
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HNTB Corporation Customer Service vs. Competitors
Compared to its competitors, HNTB Corporation's Customer Service score is rated right above Kimley-Horn and Associates, and is preceded by CannonDesign.
| COMPANY | Customer Service Score | |
|---|---|---|
| Burns & McDonnell | 4.2/5 |
| CannonDesign | 4.1/5 |
| HNTB Corporation | 4.1/5 |
| Kimley-Horn and Associates | 4/5 |
| Dewberry | 3.4/5 |
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HNTB Corporation as an Employer
4.6/5
HNTB Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HNTB Corporation scored a 28 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of HNTB Corporation would recommend the brand to a friend. ENPS measures how likely HNTB Corporation employees would recommend working at HNTB Corporation to a friend.
Net Promoter Score
28
NPS Score
| 58% | Promoters |
|---|---|
| 12% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 57% | Promoters |
|---|---|
| 24% | Passive |
| 19% | Detractors |
