84
NPS
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CannonDesign
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About CannonDesign's Brand
In 2017 and 2019, Fast Company named CannonDesign one of the 10 most innovative architecture firms in the world.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
CannonDesign NPS
CannonDesign's Net Promoter Score (NPS) is a 84 with 92% Promoters, 0% Passives, and 8% Detractors. Net Promoter Score tracks whether CannonDesign's customers would recommend using the product based on a scale of -100 to 100.
CannonDesign Overall NPS
| 92% | Promoters |
|---|---|
| 0% | Passives |
| 8% | Detractors |
CannonDesign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
May 2023 67 | May 2023 | 67 |
Jun 2023 71 | Jun 2023 | 71 |
Jan 2024 75 | Jan 2024 | 75 |
Mar 2024 77 | Mar 2024 | 77 |
Apr 2024 80 | Apr 2024 | 80 |
Jun 2024 81 | Jun 2024 | 81 |
Jul 2024 83 | Jul 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CannonDesign Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of CannonDesign users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CannonDesign Product Quality
3.9/5
CannonDesign has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CannonDesign's overall Product Quality score rated by its users and customers.
CannonDesign Product Information
CannonDesign’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.cannondesign.com/
- Company Size
- 1,001-5,000 Employees
Industry
Architecture and Planning
CannonDesign Pricing
CannonDesign ROI & Value For Money
4/5
CannonDesign has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CannonDesign's overall ROI score rated by its users and customers.
CannonDesign Customer Satisfaction (CSAT)
CannonDesign Customer Satisfaction (CSAT) Score
88 / 100
CannonDesign has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CannonDesign Customer Service
4.1/5
CannonDesign has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CannonDesign's overall Customer Service score rated by its users and customers.
About CannonDesign's Customer Service
Address
360 Madison Ave, New York City, NY 10017
Website
http://www.cannondesign.com/
Phone Number
716-773-6800
CannonDesign's Social Links
CannonDesign as an Employer
4.5/5
CannonDesign has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CannonDesign scored a 84 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of CannonDesign would recommend the brand to a friend. ENPS measures how likely CannonDesign employees would recommend working at CannonDesign to a friend.
Net Promoter Score
84
NPS Score
| 92% | Promoters |
|---|---|
| 0% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
