31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kimley-Horn and Associates
Marketing or Exec? Claim Your Free Account
About Kimley-Horn and Associates' Brand
KimleyHorn and Associates provides design consulting services for public infrastructure and private development projects. Among its major competitors, Kimley-Horn and Associates is ranked in 4th place for NPS while Halff Associates is 1st, and Ihlas Holding is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Kimley-Horn and Associates Ranking
- #2 / 4 of its competitors
Kimley-Horn and Associates NPS
Kimley-Horn and Associates's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Kimley-Horn and Associates's customers would recommend using the product based on a scale of -100 to 100.
Kimley-Horn and Associates Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Kimley-Horn and Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 18 | Apr 2022 | 18 |
May 2022 25 | May 2022 | 25 |
Sep 2022 30 | Sep 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 27 | Mar 2023 | 27 |
May 2023 19 | May 2023 | 19 |
Jun 2023 22 | Jun 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 31 | May 2024 | 31 |
How Other Brands Compare
Kimley-Horn and Associates is ranked second for NPS among its competitors. Halff Associates and CDW Corporation come in first and third, with Alexander & Baldwin coming in at #4.
Kimley-Horn and Associates |  CDW Corporation |  Alexander & Baldwin |  Halff Associates | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 31 | 20 | -100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kimley-Horn and Associates NPS by Gender
Male customers rated Kimley-Horn and Associates's NPS 33 points higher than Female customers.
Male
100
Kimley-Horn and Associates's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
67
Kimley-Horn and Associates's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Kimley-Horn and Associates NPS vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's NPS is rated right above HNTB Corporation, and is preceded by Michael Baker International.
| COMPANY | NPS Score | |
|---|---|---|
| Halff Associates | 100 |
 | Ihlas Holding | 100 |
 | Michael Baker International | 89 |
| Kimley-Horn and Associates | 31 |
 | HNTB Corporation | 28 |
| CDW Corporation | 20 |
| Alexander & Baldwin | -100 |
Kimley-Horn and Associates Customer Reviews
Out of the 2 Kimley-Horn and Associates customer reviews 2 were positive and 0 were constructive. Kimley-Horn and Associates customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kimley-Horn and Associates Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Kimley-Horn and Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kimley-Horn and Associates Customer Loyalty Score by Gender
Kimley-Horn and Associates's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kimley-Horn and Associates.
Male
100%
Yes
Female
100%
Yes
Kimley-Horn and Associates Customer Loyalty vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's Customer Loyalty score is rated right above HNTB Corporation, and is preceded by Halff Associates.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ihlas Holding | 100% |
| Michael Baker International | 85% |
| Halff Associates | 83% |
| Kimley-Horn and Associates | 81% |
| HNTB Corporation | 78% |
| CDW Corporation | 71% |
| Alexander & Baldwin | 10% |
Unlock Kimley-Horn and Associates Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimley-Horn and Associates Customer Loyalty vs. Competitors data and gain insights into your customers today.
Kimley-Horn and Associates Product Quality
3.9/5
Kimley-Horn and Associates has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimley-Horn and Associates' overall Product Quality score rated by its users and customers.
Kimley-Horn and Associates Product Information
Kimley-Horn and Associates’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.kimley-horn.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Business Services
Quick Insights into Kimley-Horn and Associates Product Quality
Kimley-Horn and Associates's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Kimley-Horn and Associates' Product Quality.
Ranked Kimley-Horn and Associates Product Quality the Highest
Ranked Kimley-Horn and Associates Product Quality the Lowest
Kimley-Horn and Associates Product Quality Score by Gender
Kimley-Horn and Associates's Product Quality score was rated 4.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kimley-Horn and Associates.
Male
4.6/5
Female
4.6/5
Kimley-Horn and Associates Product Quality vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's Product Quality score is rated right above CDW Corporation, and is preceded by Ihlas Holding.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michael Baker International | 4.3/5 |
| Halff Associates | 4.2/5 |
| HNTB Corporation | 4.1/5 |
| Ihlas Holding | 4/5 |
| Kimley-Horn and Associates | 3.9/5 |
| CDW Corporation | 3.5/5 |
| Alexander & Baldwin | 2.5/5 |
Unlock Kimley-Horn and Associates Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimley-Horn and Associates Product Quality vs. Competitors data and gain insights into your customers today.
Kimley-Horn and Associates Pricing
Kimley-Horn and Associates ROI & Value For Money
3.8/5
Kimley-Horn and Associates has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimley-Horn and Associates' overall ROI score rated by its users and customers.
Quick Insights into Kimley-Horn and Associates ROI
Kimley-Horn and Associates's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Kimley-Horn and Associates' ROI score.
Ranked Kimley-Horn and Associates ROI the Highest
Ranked Kimley-Horn and Associates ROI the Lowest
Kimley-Horn and Associates ROI Score by Gender
Male customers rated Kimley-Horn and Associates's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kimley-Horn and Associates.
Male
4.8/5
Female
4.6/5
Kimley-Horn and Associates Pricing vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's ROI score is rated right above CDW Corporation, and is preceded by Halff Associates.
| COMPANY | Pricing Score | |
|---|---|---|
| Ihlas Holding | 4.5/5 |
| Michael Baker International | 4.2/5 |
| HNTB Corporation | 4.1/5 |
| Halff Associates | 4/5 |
| Kimley-Horn and Associates | 3.8/5 |
| CDW Corporation | 3.8/5 |
| Alexander & Baldwin | 2.5/5 |
Unlock Kimley-Horn and Associates ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimley-Horn and Associates ROI vs. Competitors data and gain insights into your customers today.
Kimley-Horn and Associates Customer Satisfaction (CSAT)
Kimley-Horn and Associates Customer Satisfaction (CSAT) Score
69 / 100
Kimley-Horn and Associates has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kimley-Horn and Associates Customer Satisfaction
Kimley-Horn and Associates's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kimley-Horn and Associates' Customer Satisfaction.
Ranked Kimley-Horn and Associates Customer Satisfaction the Highest
Kimley-Horn and Associates Customer Satisfaction Score by Gender
Kimley-Horn and Associates's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kimley-Horn and Associates.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kimley-Horn and Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's Customer Satisfaction score is rated right above CDW Corporation, and is preceded by HNTB Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Halff Associates | 100% |
| Ihlas Holding | 100% |
| Michael Baker International | 100% |
| HNTB Corporation | 86% |
| Kimley-Horn and Associates | 69% |
| CDW Corporation | 56% |
| Alexander & Baldwin | 0% |
Unlock Kimley-Horn and Associates Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimley-Horn and Associates Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Kimley-Horn and Associates Customer Service
4/5
Kimley-Horn and Associates has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimley-Horn and Associates' overall Customer Service score rated by its users and customers.
About Kimley-Horn and Associates's Customer Service
Address
North Hollywood, CA
Website
www.kimley-horn.com
Quick Insights into Kimley-Horn and Associates Customer Service
Kimley-Horn and Associates's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Kimley-Horn and Associates' Customer Service score.
Ranked Kimley-Horn and Associates Customer Service the Highest
Ranked Kimley-Horn and Associates Customer Service the Lowest
Kimley-Horn and Associates Customer Service Score by Gender
Female customers rated Kimley-Horn and Associates's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kimley-Horn and Associates.
Male
4.6/5
Female
5/5
Kimley-Horn and Associates Customer Service vs. Competitors
Compared to its competitors, Kimley-Horn and Associates's Customer Service score is rated right above CDW Corporation, and is preceded by HNTB Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ihlas Holding | 4.5/5 |
| Michael Baker International | 4.2/5 |
| Halff Associates | 4.1/5 |
| HNTB Corporation | 4.1/5 |
| Kimley-Horn and Associates | 4/5 |
| CDW Corporation | 3.8/5 |
| Alexander & Baldwin | 2.5/5 |
Unlock Kimley-Horn and Associates Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimley-Horn and Associates Customer Service vs. Competitors data and gain insights into your customers today.
Kimley-Horn and Associates as an Employer
4.6/5
Kimley-Horn and Associates has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kimley-Horn and Associates scored a 31 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimley-Horn and Associates would recommend the brand to a friend. ENPS measures how likely Kimley-Horn and Associates employees would recommend working at Kimley-Horn and Associates to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
