89
NPS
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Michael Baker International
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About Michael Baker International's Brand
Among its major competitors, Michael Baker International is ranked in 1st place for NPS while Kimley-Horn and Associates is 2nd, and HNTB Corporation is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Michael Baker International Ranking
- #1 / 4 of its competitors
Michael Baker International NPS
Michael Baker International's Net Promoter Score (NPS) is a 89 with 89% Promoters, 11% Passives, and 0% Detractors. Net Promoter Score tracks whether Michael Baker International's customers would recommend using the product based on a scale of -100 to 100.
Michael Baker International Overall NPS
| 89% | Promoters |
|---|---|
| 11% | Passives |
| 0% | Detractors |
Michael Baker International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jun 2023 85 | Jun 2023 | 85 |
Feb 2025 87 | Feb 2025 | 87 |
Oct 2025 88 | Oct 2025 | 88 |
How Other Brands Compare
Michael Baker International is ranked first for NPS among its competitors. Kimley-Horn and Associates and Stantec come in second and third, with AECOM coming in at #4.
Michael Baker International |  AECOM |  Stantec |  Kimley-Horn and Associates | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 89 | 12 | 24 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $4.86B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Michael Baker International NPS vs. Competitors
Compared to its competitors, Michael Baker International's NPS is rated right above Kimley-Horn and Associates.
| COMPANY | NPS Score | |
|---|---|---|
| Michael Baker International | 89 |
| Kimley-Horn and Associates | 31 |
 | HNTB Corporation | 28 |
| Stantec | 24 |
| AECOM | 12 |
 | WORLDVIEW SOLUTIONS, INC. | N/A |
Michael Baker International Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Michael Baker International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Michael Baker International Customer Loyalty vs. Competitors
Compared to its competitors, Michael Baker International's Customer Loyalty score is rated right above Kimley-Horn and Associates.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Michael Baker International | 85% |
| Kimley-Horn and Associates | 81% |
| Stantec | 79% |
| HNTB Corporation | 78% |
| AECOM | 68% |
| WORLDVIEW SOLUTIONS, INC. | N/A |
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Michael Baker International Product Quality
4.3/5
Michael Baker International has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Michael Baker International Product Information
Michael Baker International’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.mbakerintl.com
- Company Size
- 5,001-10,000 Employees
Michael Baker International Product Quality vs. Competitors
Compared to its competitors, Michael Baker International's Product Quality score is rated right above HNTB Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michael Baker International | 4.3/5 |
| HNTB Corporation | 4.1/5 |
| Kimley-Horn and Associates | 3.9/5 |
| AECOM | 3.8/5 |
| Stantec | 3.7/5 |
| WORLDVIEW SOLUTIONS, INC. | N/A |
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Michael Baker International Pricing
Michael Baker International ROI & Value For Money
4.2/5
Michael Baker International has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Michael Baker International Pricing vs. Competitors
Compared to its competitors, Michael Baker International's ROI score is rated right above HNTB Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Michael Baker International | 4.2/5 |
| HNTB Corporation | 4.1/5 |
| Kimley-Horn and Associates | 3.8/5 |
| Stantec | 3.8/5 |
| AECOM | 3.7/5 |
| WORLDVIEW SOLUTIONS, INC. | N/A |
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Michael Baker International Customer Satisfaction (CSAT)
Michael Baker International Customer Satisfaction (CSAT) Score
100 / 100
Michael Baker International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Michael Baker International Customer Satisfaction vs. Competitors
Compared to its competitors, Michael Baker International's Customer Satisfaction score is rated right above HNTB Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michael Baker International | 100% |
| HNTB Corporation | 86% |
| Stantec | 74% |
| Kimley-Horn and Associates | 69% |
| AECOM | 64% |
| WORLDVIEW SOLUTIONS, INC. | 0% |
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Michael Baker International Customer Service
4.2/5
Michael Baker International has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Michael Baker International's Customer Service
Website
http://www.mbakerintl.com
Michael Baker International Customer Service vs. Competitors
Compared to its competitors, Michael Baker International's Customer Service score is rated right above HNTB Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Michael Baker International | 4.2/5 |
| HNTB Corporation | 4.1/5 |
| Kimley-Horn and Associates | 4/5 |
| Stantec | 4/5 |
| AECOM | 3.8/5 |
| WORLDVIEW SOLUTIONS, INC. | N/A |
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Michael Baker International as an Employer
4.1/5
Michael Baker International has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
CEO of Michael Baker International
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Michael Baker International scored a 89 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Michael Baker International would recommend the brand to a friend. ENPS measures how likely Michael Baker International employees would recommend working at Michael Baker International to a friend.
Net Promoter Score
89
NPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
