-55
NPS
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Dewberry
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About Dewberry's Brand
Leading, market-facing firm with a proven history of providing professional services to a wide variety of public & private-sector clients.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Dewberry NPS
Dewberry's Net Promoter Score (NPS) is a -55 with 18% Promoters, 9% Passives, and 73% Detractors. Net Promoter Score tracks whether Dewberry's customers would recommend using the product based on a scale of -100 to 100.
Dewberry Overall NPS
| 18% | Promoters |
|---|---|
| 9% | Passives |
| 73% | Detractors |
Dewberry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -43 | Oct 2023 | -43 |
Dec 2023 -50 | Dec 2023 | -50 |
Feb 2025 -55 | Feb 2025 | -55 |
Jun 2025 -50 | Jun 2025 | -50 |
Jul 2025 -54 | Jul 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dewberry Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Dewberry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dewberry Product Quality
3.2/5
Dewberry has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Dewberry Product Information
Dewberry’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.dewberry.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Dewberry Pricing
Dewberry ROI & Value For Money
3.1/5
Dewberry has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Dewberry Customer Satisfaction (CSAT)
Dewberry Customer Satisfaction (CSAT) Score
40 / 100
Dewberry has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dewberry Customer Service
3.4/5
Dewberry has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Dewberry's Customer Service
Address
8401 Arlington Boulevard, Fairfax, VA
Website
http://www.dewberry.com/
Phone Number
703-849-0100
Consumer vs. Employees
Dewberry scored a -55 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Dewberry would recommend the brand to a friend. ENPS measures how likely Dewberry employees would recommend working at Dewberry to a friend.
Net Promoter Score
-55
NPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
