22
NPS
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Zenoti is ranked #275 in Tech Brands
Zenoti is ranked #275 in Tech Brands
About Zenoti's Brand
Zenoti is a Saas platform for salons, spas medi-spas. Clients are able manage all business operations, go online & go mobile. Zenoti’s brand is ranked #834 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zenoti. When compared to other organizations within the Tech industry, Zenoti is ranked #275. Among its major competitors, Zenoti is ranked in 5th place for NPS while Vagaro is 1st, and Timely Limited is 2nd.Their current valuation is $250.00M
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
2.8/5
Customer Service
Zenoti Ranking
- #275 in Tech
- #3 / 4 of its competitors
Zenoti NPS
Zenoti's Net Promoter Score (NPS) is a 22 with 56% Promoters, 10% Passives, and 34% Detractors. Net Promoter Score tracks whether Zenoti's customers would recommend using the product based on a scale of -100 to 100.
Zenoti Overall NPS
| 56% | Promoters |
|---|---|
| 10% | Passives |
| 34% | Detractors |
Zenoti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 28 | Mar 2024 | 28 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 24 | May 2024 | 24 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 23 | Sep 2024 | 23 |
Nov 2024 21 | Nov 2024 | 21 |
Feb 2025 21 | Feb 2025 | 21 |
Mar 2025 23 | Mar 2025 | 23 |
Jun 2025 21 | Jun 2025 | 21 |
How Other Brands Compare
Zenoti is ranked third for NPS among its competitors. Vagaro and ShopKeep come in first and second, with Magic Software Enterprises coming in at #4. Among those competitors, it is the third most valued company behind Magic Software Enterprises.
 Zenoti |  Magic Software Enterprises |  ShopKeep |  Vagaro | |
| Global Ranking | #834 | #- | #- | #- |
| NPS | 22 | -100 | 27 | 81 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $250.00M | $770.31M | $400.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zenoti NPS by Gender
Male customers rated Zenoti's NPS 47 points higher than Female customers.
Male
-13
Zenoti's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-60
Zenoti's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Zenoti NPS by Ethnicity
Zenoti's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Other -20 | Other | -20 |
Zenoti NPS by Usage
Zenoti's NPS was rated 0 points by customers who have used Zenoti's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Zenoti NPS vs. Competitors
Compared to its competitors, Zenoti's NPS is rated right above DaySmart Software, and is preceded by ShopKeep.
| COMPANY | NPS Score | |
|---|---|---|
| Vagaro | 81 |
 | Timely Limited | 72 |
 | Vizury Interactive Solutions | 37 |
| ShopKeep | 27 |
| Zenoti | 22 |
 | DaySmart Software | 21 |
| Magic Software Enterprises | -100 |
Zenoti Customer Reviews
Out of the 6 Zenoti customer reviews 1 was positive and 5 were constructive. Zenoti customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zenoti Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Zenoti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zenoti Customer Loyalty Score by Gender
Female customers rated Zenoti's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Zenoti Customer Loyalty Score by Ethnicity
Zenoti's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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70
out of 100
Caucasian
100
out of 100
Other
Zenoti Customer Loyalty Score by Usage
Zenoti's Customer Loyalty score was rated 78% by customers who have used Zenoti's products/services for Less than 1 Year.
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Zenoti Customer Loyalty vs. Competitors
Compared to its competitors, Zenoti's Customer Loyalty score is rated right above DaySmart Software, and is preceded by ShopKeep.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Magic Software Enterprises | 100% |
| ShopKeep | 85% |
| Zenoti | 83% |
| DaySmart Software | 77% |
| Vagaro | N/A |
| Timely Limited | N/A |
| Vizury Interactive Solutions | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Zenoti's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Zenoti Product Quality
3.6/5
Zenoti has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Zenoti Product Information
Zenoti serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, and Canada. Zenoti supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Zenoti’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zenoti's product the highest. Reviewers from the Fashion and Beauty industry rated Zenoti the lowest at 2.9.
- Website
- http://www.zenoti.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Languages Supported
English
Product Type
Medical Spa Software
Quick Insights into Zenoti Product Quality
Zenoti's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Zenoti Product Quality the Highest
Ranked Zenoti Product Quality the Lowest
Zenoti Product Quality Score by Gender
Male customers rated Zenoti's Product Quality score 0.9 stars higher than Female customers.
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Male
3.1/5
Female
2.2/5
Zenoti Product Quality Score by Ethnicity
Zenoti's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.2 | Other | 3.2 |
Zenoti Product Quality Score by Usage
Zenoti's Product Quality score was rated the highest by customers who have used Zenoti's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zenoti Product Quality Score by Industry
Zenoti's Product Quality score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.
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Zenoti Product Quality vs. Competitors
Compared to its competitors, Zenoti's Product Quality score is rated right above DaySmart Software, and is preceded by Vizury Interactive Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Timely Limited | 4.5/5 |
| Vagaro | 4.4/5 |
| Vizury Interactive Solutions | 4.1/5 |
| Zenoti | 3.6/5 |
| DaySmart Software | 3.6/5 |
| ShopKeep | 3.2/5 |
| Magic Software Enterprises | 1.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Zenoti's Product Quality score is rated right below ROBLOX.
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Zenoti Pricing
Zenoti ROI & Value For Money
3.3/5
Zenoti has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Zenoti Pricing Plans
Zenoti has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Zenoti.
Who Uses Zenoti?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zenoti ROI
Zenoti's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Zenoti ROI the Highest
Ranked Zenoti ROI the Lowest
Zenoti ROI Score by Gender
Male customers rated Zenoti's ROI score 1 stars higher than Female customers.
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Male
3.1/5
Female
2.1/5
Zenoti ROI Score by Ethnicity
Zenoti's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 3 | Other | 3 |
Zenoti ROI Score by Usage
Zenoti's ROI score was rated 2.3 stars by customers who have used Zenoti's products/services for Less than 1 Year.
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Zenoti ROI Score by Industry
Zenoti's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Zenoti Pricing vs. Competitors
Compared to its competitors, Zenoti's ROI score is rated right above ShopKeep, and is preceded by DaySmart Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Vagaro | 4.5/5 |
| Timely Limited | 4.5/5 |
| Vizury Interactive Solutions | 4.1/5 |
| DaySmart Software | 3.5/5 |
| Zenoti | 3.3/5 |
| ShopKeep | 3.2/5 |
| Magic Software Enterprises | 1.5/5 |
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ROI for Other Tech Brands
In the Tech industry, Zenoti's ROI score is rated right below ROBLOX.
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Zenoti Customer Satisfaction (CSAT)
Zenoti Customer Satisfaction (CSAT) Score
41 / 100
Zenoti has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Very Satisfied
28%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zenoti Customer Satisfaction
Zenoti's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Zenoti Customer Satisfaction the Highest
Ranked Zenoti Customer Satisfaction the Lowest
Zenoti Customer Satisfaction Score by Gender
Male customers rated Zenoti's Customer Satisfaction score 10 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
30 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 50% |
Zenoti Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zenoti's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Other
Zenoti's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Zenoti Customer Satisfaction Score by Usage
Zenoti's Customer Satisfaction score was rated 27 points by customers who have used Zenoti's products/services for Less than 1 Year.
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Zenoti Customer Satisfaction vs. Competitors
Compared to its competitors, Zenoti's Customer Satisfaction score is rated right above DaySmart Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zenoti | 41% |
| DaySmart Software | 25% |
| Vagaro | 0% |
| Timely Limited | 0% |
| Vizury Interactive Solutions | 0% |
| ShopKeep | 0% |
| Magic Software Enterprises | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Zenoti's Customer Satisfaction score is rated right below Peloton.
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Zenoti Customer Service
2.8/5
Zenoti has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Zenoti's Customer Service
Address
9725 SE 36th Street, Suite 114, Mercer Island, WA
Website
http://www.zenoti.com
Quick Insights into Zenoti Customer Service
Zenoti's Customer Service score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Zenoti Customer Service the Highest
Ranked Zenoti Customer Service the Lowest
Zenoti Customer Service Score by Gender
Male customers rated Zenoti's Customer Service score 0.7 stars higher than Female customers.
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Male
2.7/5
Female
2/5
Zenoti Customer Service Score by Ethnicity
Zenoti's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.5 | Other | 2.5 |
Zenoti Customer Service Score by Usage
Zenoti's Customer Service score was rated 2.3 stars by customers who have used Zenoti's products/services for Less than 1 Year.
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Zenoti Customer Service vs. Competitors
Compared to its competitors, Zenoti's Customer Service score is rated right above DaySmart Software, and is preceded by Vizury Interactive Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vagaro | 5/5 |
| Timely Limited | 5/5 |
| Vizury Interactive Solutions | 3.7/5 |
| Zenoti | 2.8/5 |
| DaySmart Software | 2.8/5 |
| ShopKeep | 1.6/5 |
| Magic Software Enterprises | 1.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Zenoti's Customer Service score is rated right below ROBLOX.
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Zenoti as an Employer
3.3/5
Zenoti has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Zenoti scored a 22 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Zenoti would recommend the brand to a friend. ENPS measures how likely Zenoti employees would recommend working at Zenoti to a friend.
Net Promoter Score
22
NPS Score
| 56% | Promoters |
|---|---|
| 10% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Zenoti is ranked #834 in the Global Top 100 Brands. It ranks just behind Heineken and just ahead of Zalora.
