58
NPS
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Esri is ranked #273 in Tech Brands
Esri is ranked #273 in Tech Brands
About Esri's Brand
At Esri, we bring meaning to maps. We pioneer problem solving using geographic information systems (GIS) and believe The Science of Where can transform the world by unlocking data’s full potential in every organization. Our mapping and analytics software, ArcGIS, connects everyone, everywhere through a common visual language—maps—that inspires positive change in industry and society. Using this powerful platform to reveal deeper insight into their data, Esri users—developers, educators, industries, and governments around the globe—are creating the maps that run the world. Esri’s brand is ranked #827 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Esri. When compared to other organizations within the Tech industry, Esri is ranked #273. Among its major competitors, Esri is ranked in 2nd place for NPS while Analytical Graphics is 1st, and CARTO is 3rd. Overall, Esri has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $7.94M
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Esri CMO
Esri Ranking
- #827 in Global Best Brands
- #273 in Tech
- #1 / 4 of its competitors
Esri NPS
Esri's Net Promoter Score (NPS) is a 58 with 69% Promoters, 20% Passives, and 11% Detractors. Net Promoter Score tracks whether Esri's customers would recommend using the product based on a scale of -100 to 100.
Esri Overall NPS
| 69% | Promoters |
|---|---|
| 20% | Passives |
| 11% | Detractors |
Esri NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 59 | Mar 2022 | 59 |
Apr 2022 59 | Apr 2022 | 59 |
May 2022 57 | May 2022 | 57 |
Jun 2022 55 | Jun 2022 | 55 |
Dec 2023 55 | Dec 2023 | 55 |
Feb 2024 57 | Feb 2024 | 57 |
Jun 2024 56 | Jun 2024 | 56 |
Dec 2024 56 | Dec 2024 | 56 |
Feb 2025 56 | Feb 2025 | 56 |
Apr 2025 58 | Apr 2025 | 58 |
Jun 2025 58 | Jun 2025 | 58 |
Dec 2025 58 | Dec 2025 | 58 |
How Other Brands Compare
Esri is ranked first for NPS among its competitors. Amazon and Google come in second and third, with Microsoft coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Esri NPS by Gender
Male customers rated Esri's NPS 20 points higher than Female customers.
Male
77
Esri's NPS was rated 77 by Male customers on Comparably.
77%
Promoters
23%
Passives
0%
Detractors
Female
57
Esri's NPS was rated 57 by Female customers on Comparably.
68%
Promoters
21%
Passives
11%
Detractors
Esri NPS by Ethnicity
Esri's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 86 | Caucasian | 86 |
Hispanic or Latino 66 | Hispanic or Latino | 66 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 74 | Other | 74 |
Esri NPS by Age
Esri's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Esri NPS by Usage
Esri's NPS was rated the highest by customers who have used Esri's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 64 | 1 to 2 Years | 64 |
2 to 5 Years 53 | 2 to 5 Years | 53 |
5 to 10 Years 36 | 5 to 10 Years | 36 |
Over 10 Years 66 | Over 10 Years | 66 |
Esri NPS vs. Competitors
Compared to its competitors, Esri's NPS is rated right above CARTO, and is preceded by Analytical Graphics.
| COMPANY | NPS Score | |
|---|---|---|
 | Analytical Graphics | 100 |
 | Esri | 58 |
 | CARTO | 58 |
 | CGG | 50 |
 | Amazon | 49 |
 | 42 | |
 | Microsoft | 38 |
 | Salesforce | 36 |
 | Maxar | 33 |
 | Autodesk | 32 |
 | Bentley Systems | 19 |
 | DroneDeploy | 18 |
 | Mapbox | 18 |
 | Meta | 9 |
 | HERE Technologies | 6 |
Esri Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Esri users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Esri Customer Loyalty Score by Gender
Female customers rated Esri's Customer Loyalty score 7% higher than Male customers.
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Male
88%
Yes
Female
95%
Yes
Esri Customer Loyalty Score by Ethnicity
Esri's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Esri.
100
out of 100
Caucasian
85
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
89
out of 100
Other
Esri Customer Loyalty Score by Age
Esri's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 64% | 26-30 | 64% |
31-35 87% | 31-35 | 87% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
46-50 85% | 46-50 | 85% |
51-55 100% | 51-55 | 100% |
Esri Customer Loyalty Score by Usage
Esri's Customer Loyalty score was rated the highest by customers who have used Esri's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Esri Customer Loyalty Score by Industry
Esri's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Esri Customer Loyalty vs. Competitors
Compared to its competitors, Esri's Customer Loyalty score is rated right above Google, and is preceded by Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Esri | 87% |
| 87% | |
| DroneDeploy | 86% |
| Microsoft | 84% |
| Autodesk | 83% |
| HERE Technologies | 82% |
| Mapbox | 77% |
| Salesforce | 75% |
| Bentley Systems | 75% |
| Meta | 75% |
| Maxar | 74% |
| CARTO | 65% |
| CGG | 55% |
| Analytical Graphics | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Esri's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.
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Esri Product Quality
4.4/5
Esri has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Esri Product Information
Esri serves markets in the United States. Esri supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Esri’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Esri's product the highest. Reviewers from the Tech industry rated Esri the lowest at 4.4.
- Website
- http://www.esri.com
- Company Size
- 5,001-10,000 Employees
Industry
Information Services
Tech
Big Data
Government & Legal
Languages Supported
English
Product Type
Artificial Intelligence Software
Machine Learning Software
Law Enforcement Software
Public Works Software
Public Transportation Software
Location Intelligence Software
GIS Software
Quick Insights into Esri Product Quality
Esri's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 26-30.
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Ranked Esri Product Quality the Highest
Ranked Esri Product Quality the Lowest
Esri Product Quality Score by Gender
Female customers rated Esri's Product Quality score 0.2 stars higher than Male customers.
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Male
4.5/5
Female
4.7/5
Esri Product Quality Score by Ethnicity
Esri's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.7 | Other | 4.7 |
Esri Product Quality Score by Age
Esri's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 5 | 41-45 | 5 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.7 | 51-55 | 4.7 |
Esri Product Quality Score by Usage
Esri's Product Quality score was rated the highest by customers who have used Esri's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Esri Product Quality Score by Industry
Esri's Product Quality score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Esri Product Quality vs. Competitors
Compared to its competitors, Esri's Product Quality score is rated right above Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Esri | 4.4/5 |
| Amazon | 4.2/5 |
| 4.1/5 | |
| Microsoft | 4.1/5 |
| Autodesk | 4/5 |
| Salesforce | 4/5 |
| CARTO | 3.9/5 |
| Maxar | 3.9/5 |
| Bentley Systems | 3.7/5 |
| Mapbox | 3.6/5 |
| Meta | 3.6/5 |
| DroneDeploy | 3.5/5 |
| HERE Technologies | 3.5/5 |
| CGG | 3/5 |
| Analytical Graphics | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Esri's Product Quality score is rated right above Nintendo.
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Esri Pricing
Esri ROI & Value For Money
4.1/5
Esri has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Esri Pricing Plans
Esri has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Non-Profit industry think that they had the lowest ROI from Esri.
Who Uses Esri?
Medium Businesses
Large Enterprises
Quick Insights into Esri ROI
Esri's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Non-Profit industry.
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Ranked Esri ROI the Highest
Ranked Esri ROI the Lowest
Esri ROI Score by Gender
Male customers rated Esri's ROI score 0.1 stars higher than Female customers.
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Male
4.5/5
Female
4.4/5
Esri ROI Score by Ethnicity
Esri's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.4 | Other | 4.4 |
Esri ROI Score by Age
Esri's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.7 | 51-55 | 4.7 |
Esri ROI Score by Usage
Esri's ROI score was rated the highest by customers who have used Esri's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Esri ROI Score by Industry
Esri's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.
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Esri Pricing vs. Competitors
Compared to its competitors, Esri's ROI score is rated right above Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Esri | 4.1/5 |
| Amazon | 4.1/5 |
| 4/5 | |
| Salesforce | 4/5 |
| CGG | 4/5 |
| Microsoft | 4/5 |
| Autodesk | 3.9/5 |
| Maxar | 3.8/5 |
| CARTO | 3.7/5 |
| Meta | 3.6/5 |
| Bentley Systems | 3.4/5 |
| Mapbox | 3.4/5 |
| HERE Technologies | 3.3/5 |
| DroneDeploy | 3.3/5 |
| Analytical Graphics | N/A |
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ROI for Other Tech Brands
In the Tech industry, Esri's ROI score is rated right above Zoom Video Communications.
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Esri Customer Satisfaction (CSAT)
Esri Customer Satisfaction (CSAT) Score
84 / 100
Esri has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
31%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Esri Customer Satisfaction
Esri's Customer Satisfaction score was rated highest by customers who have used Esri's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Esri Customer Satisfaction the Highest
Ranked Esri Customer Satisfaction the Lowest
Esri Customer Satisfaction Score by Gender
Male customers rated Esri's Customer Satisfaction score 8 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 77% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
92 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Esri Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Esri's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
73%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Esri's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Esri's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Esri Customer Satisfaction Score by Age
Esri's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Esri Customer Satisfaction Score by Usage
Esri's Customer Satisfaction score was rated the highest by customers who have used Esri's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Esri Customer Satisfaction Score by Industry
Esri's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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}Esri Customer Satisfaction vs. Competitors
Compared to its competitors, Esri's Customer Satisfaction score is rated right above Amazon, and is preceded by Mapbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CGG | 100% |
| Maxar | 91% |
| Mapbox | 88% |
| Esri | 84% |
| Amazon | 84% |
| 81% | |
| Microsoft | 80% |
| Salesforce | 79% |
| DroneDeploy | 74% |
| Autodesk | 72% |
| Bentley Systems | 70% |
| Meta | 65% |
| HERE Technologies | 64% |
| CARTO | 40% |
| Analytical Graphics | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Esri's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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Esri Customer Service
4.2/5
Esri has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Esri's Customer Service
Address
380 New York Street, Redlands, CA 92373
Website
http://www.esri.com
Phone Number
1 (800) 447-9778
Esri's Social Links
Quick Insights into Esri Customer Service
Esri's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Esri's products/services for 2 to 5 Years.
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Ranked Esri Customer Service the Highest
Ranked Esri Customer Service the Lowest
Esri Customer Service Score by Gender
Female customers rated Esri's Customer Service score 0.2 stars higher than Male customers.
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Male
4.3/5
Female
4.5/5
Esri Customer Service Score by Ethnicity
Esri's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
Esri Customer Service Score by Age
Esri's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4 | 46-50 | 4 |
51-55 4.7 | 51-55 | 4.7 |
Esri Customer Service Score by Usage
Esri's Customer Service score was rated the highest by customers who have used Esri's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Esri Customer Service Score by Industry
Esri's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Esri Customer Service vs. Competitors
Compared to its competitors, Esri's Customer Service score is rated right above Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Esri | 4.2/5 |
| Amazon | 4.2/5 |
| 4/5 | |
| CGG | 4/5 |
| Microsoft | 4/5 |
| Salesforce | 4/5 |
| Maxar | 3.9/5 |
| Autodesk | 3.8/5 |
| Bentley Systems | 3.5/5 |
| Meta | 3.5/5 |
| DroneDeploy | 3.5/5 |
| HERE Technologies | 3.5/5 |
| Mapbox | 3.4/5 |
| CARTO | 2.2/5 |
| Analytical Graphics | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Esri's Customer Service score is rated right above Apple.
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Esri as an Employer
4.9/5
Esri has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Esri scored a 58 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Esri would recommend the brand to a friend. ENPS measures how likely Esri employees would recommend working at Esri to a friend.
Net Promoter Score
58
NPS Score
| 69% | Promoters |
|---|---|
| 20% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
Global Ranking Snapshot
Esri is ranked #827 in the Global Top 100 Brands. It ranks just behind Panasonic and just ahead of Amway Corporation.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
825 |  | Barry-Wehmiller |  | Robert Chapman | Energy and Manufacturing |
826 |  | Panasonic |  | Yuki Kasumi | Energy and Manufacturing |
827 | | Esri | | Jack Dangermond | Tech |
828 |  | Amway Corporation |  | Milind Pant | Consumer Goods |
829 |  | Burns & McDonnell |  | Ray Kowalik | Tech |
830 |  | Betterment |  | Jonathan Stein | Banking and Financial Services |
831 |  | Converse |  | G. Scott Uzzell | Fashion and Beauty |
Tech Ranking Snapshot
Esri is ranked #273 in the Tech Industry. It ranks just behind Panasonic and just ahead of Burns & McDonnell.
| RANK | COMPANY | Location | |
|---|---|---|---|
271 |  | Arista Networks | Santa Clara, CA |
272 | | Panasonic | Osage, OK |
273 | | Esri | Redlands, CA |
274 | | Burns & McDonnell | Kansas City, MO |
275 |  | Zenoti | Mercer Island, WA |
276 |  | Zalora | |
277 |  | ASML |
