18
NPS
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DroneDeploy
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About DroneDeploy's Brand
DroneDeploy makes software for drones that helps businesses manage complex job sites.
Brand at a Glance
86%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
DroneDeploy NPS
DroneDeploy's Net Promoter Score (NPS) is a 18 with 51% Promoters, 16% Passives, and 33% Detractors. Net Promoter Score tracks whether DroneDeploy's customers would recommend using the product based on a scale of -100 to 100.
DroneDeploy Overall NPS
| 51% | Promoters |
|---|---|
| 16% | Passives |
| 33% | Detractors |
DroneDeploy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 17 | Jun 2023 | 17 |
Aug 2023 18 | Aug 2023 | 18 |
Oct 2023 14 | Oct 2023 | 14 |
Nov 2023 17 | Nov 2023 | 17 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 19 | May 2024 | 19 |
Jun 2024 17 | Jun 2024 | 17 |
Nov 2024 14 | Nov 2024 | 14 |
Mar 2025 16 | Mar 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DroneDeploy NPS by Gender
Male customers rated DroneDeploy's NPS 46 points higher than Female customers.
Male
66
DroneDeploy's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
20
DroneDeploy's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
DroneDeploy Customer Reviews
Out of the 2 DroneDeploy customer reviews 2 were positive and 0 were constructive. DroneDeploy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
DroneDeploy Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of DroneDeploy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DroneDeploy Customer Loyalty Score by Gender
Male customers rated DroneDeploy's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DroneDeploy.
Male
85%
Yes
Female
82%
Yes
DroneDeploy Product Quality
3.5/5
DroneDeploy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DroneDeploy's overall Product Quality score rated by its users and customers.
DroneDeploy Product Information
DroneDeploy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.dronedeploy.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into DroneDeploy Product Quality
DroneDeploy's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked DroneDeploy Product Quality the Highest
Ranked DroneDeploy Product Quality the Lowest
DroneDeploy Product Quality Score by Gender
Male customers rated DroneDeploy's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DroneDeploy.
Male
4.1/5
Female
3.8/5
DroneDeploy Pricing
DroneDeploy ROI & Value For Money
3.3/5
DroneDeploy has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into DroneDeploy ROI
DroneDeploy's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked DroneDeploy ROI the Highest
Ranked DroneDeploy ROI the Lowest
DroneDeploy ROI Score by Gender
Male customers rated DroneDeploy's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DroneDeploy.
Male
4.1/5
Female
3.9/5
DroneDeploy Customer Satisfaction (CSAT)
DroneDeploy Customer Satisfaction (CSAT) Score
74 / 100
DroneDeploy has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DroneDeploy Customer Service
3.5/5
DroneDeploy has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DroneDeploy's overall Customer Service score rated by its users and customers.
About DroneDeploy's Customer Service
Address
Bryant Street, San Francisco, CA 94103
Website
https://www.dronedeploy.com/
DroneDeploy's Social Links
Quick Insights into DroneDeploy Customer Service
DroneDeploy's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DroneDeploy's Customer Service score.
Ranked DroneDeploy Customer Service the Highest
Ranked DroneDeploy Customer Service the Lowest
DroneDeploy Customer Service Score by Gender
Male customers rated DroneDeploy's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DroneDeploy.
Male
4.1/5
Female
3.9/5
DroneDeploy as an Employer
4.5/5
DroneDeploy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DroneDeploy scored a 18 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of DroneDeploy would recommend the brand to a friend. ENPS measures how likely DroneDeploy employees would recommend working at DroneDeploy to a friend.
Net Promoter Score
18
NPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 76% | Promoters |
|---|---|
| 17% | Passive |
| 7% | Detractors |
