33
NPS
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Maxar
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About Maxar's Brand
Maxar is a trusted partner and innovator in Earth Intelligence and Space Infrastructure. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet; deliver global broadband communications; and explore and advance the use of space. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. Maxar’s 5,900 team members in 30 global locations are inspired to harness the potential of space to help our customers create a better world. Among its major competitors, Maxar is ranked in 3rd place for NPS while SpaceX is 1st, and Rockwell Collins is 2nd.Their current market cap is $4.00B
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Maxar Ranking
- #3 / 4 of its competitors
Maxar NPS
Maxar's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Maxar's customers would recommend using the product based on a scale of -100 to 100.
Maxar Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Maxar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Dec 2022 60 | Dec 2022 | 60 |
Feb 2023 33 | Feb 2023 | 33 |
Jul 2023 43 | Jul 2023 | 43 |
Oct 2023 37 | Oct 2023 | 37 |
Feb 2024 44 | Feb 2024 | 44 |
May 2024 50 | May 2024 | 50 |
Sep 2024 33 | Sep 2024 | 33 |
How Other Brands Compare
Maxar is ranked third for NPS among its competitors. SpaceX and Rockwell Collins come in first and second, with Blue Origin coming in at #4. Among those competitors, it is the third most valued company behind SpaceX.
Maxar |  SpaceX |  Rockwell Collins |  Blue Origin | |
| Global Ranking | #- | #208 | #- | #- |
| NPS | 33 | 42 | 33 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.00B | $36.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maxar NPS by Gender
Maxar's NPS was rated 100 by Male customers on Comparably.
Male
100
Maxar's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Maxar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Maxar NPS by Usage
Maxar's NPS was rated 34 points by customers who have used Maxar's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Maxar NPS vs. Competitors
Compared to its competitors, Maxar's NPS is rated right above Blue Origin, and is preceded by Rockwell Collins.
| COMPANY | NPS Score | |
|---|---|---|
| SpaceX | 42 |
| Rockwell Collins | 33 |
| Maxar | 33 |
| Blue Origin | 26 |
 | L3Harris Technologies | -27 |
Maxar Customer Reviews
Out of the 2 Maxar customer reviews 2 were positive and 0 were constructive. Maxar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Maxar Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Maxar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maxar Customer Loyalty Score by Gender
Maxar's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Maxar Customer Loyalty Score by Usage
Maxar's Customer Loyalty score was rated 40% by customers who have used Maxar's products/services for Less than 1 Year.
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Maxar Customer Loyalty Score by Industry
Maxar's Customer Loyalty score was rated 40% by Aerospace and Aviation industry customers.
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Maxar Customer Loyalty vs. Competitors
Compared to its competitors, Maxar's Customer Loyalty score is rated right above Blue Origin, and is preceded by SpaceX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Collins | 85% |
| SpaceX | 78% |
| Maxar | 74% |
| Blue Origin | 74% |
| L3Harris Technologies | 66% |
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Maxar Product Quality
3.9/5
Maxar has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Maxar Product Information
Maxar’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Maxar's product the highest.
- Website
- https://www.maxar.com
- Company Size
- 5,001-10,000 Employees
Industry
Aerospace and Aviation
Quick Insights into Maxar Product Quality
Maxar's Product Quality score was rated highest by Male customers.
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Ranked Maxar Product Quality the Highest
Maxar Product Quality Score by Gender
Maxar's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Maxar Product Quality Score by Usage
Maxar's Product Quality score was rated 3.5 stars by customers who have used Maxar's products/services for Less than 1 Year.
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Maxar Product Quality Score by Industry
Maxar's Product Quality score was rated 3.5 stars by Aerospace and Aviation industry customers.
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Maxar Product Quality vs. Competitors
Compared to its competitors, Maxar's Product Quality score is rated right above Blue Origin, and is preceded by Rockwell Collins.
| COMPANY | Product Quality Score | |
|---|---|---|
| SpaceX | 4.2/5 |
| Rockwell Collins | 4/5 |
| Maxar | 3.9/5 |
| Blue Origin | 3.9/5 |
| L3Harris Technologies | 3.5/5 |
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Maxar Pricing
Maxar ROI & Value For Money
3.8/5
Maxar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Maxar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Maxar ROI
Maxar's ROI score was rated highest by Male customers.
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Ranked Maxar ROI the Highest
Maxar ROI Score by Gender
Maxar's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Maxar ROI Score by Usage
Maxar's ROI score was rated 3.5 stars by customers who have used Maxar's products/services for Less than 1 Year.
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Maxar ROI Score by Industry
Maxar's ROI score was rated 3.5 stars by Aerospace and Aviation industry customers.
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Maxar Pricing vs. Competitors
Compared to its competitors, Maxar's ROI score is rated right above Blue Origin, and is preceded by Rockwell Collins.
| COMPANY | Pricing Score | |
|---|---|---|
| SpaceX | 4/5 |
| Rockwell Collins | 4/5 |
| Maxar | 3.8/5 |
| Blue Origin | 3.8/5 |
| L3Harris Technologies | 3.5/5 |
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Maxar Customer Satisfaction (CSAT)
Maxar Customer Satisfaction (CSAT) Score
91 / 100
Maxar has an overall Customer Satisfaction score of 91 rated by its users and customers.
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Very Satisfied
27%
Satisfied
64%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maxar Customer Satisfaction vs. Competitors
Compared to its competitors, Maxar's Customer Satisfaction score is rated right above Rockwell Collins.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maxar | 91% |
| Rockwell Collins | 86% |
| SpaceX | 77% |
| Blue Origin | 65% |
| L3Harris Technologies | 62% |
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Maxar Customer Service
3.9/5
Maxar has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Maxar's Customer Service
Address
1300 W 120th Ave, Westminster, CO 80234
Website
https://www.maxar.com
Phone Number
(303) 684-4000
Maxar's Social Links
Quick Insights into Maxar Customer Service
Maxar's Customer Service score was rated highest by Male customers.
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Ranked Maxar Customer Service the Highest
Maxar Customer Service Score by Gender
Maxar's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Maxar Customer Service Score by Usage
Maxar's Customer Service score was rated 3.5 stars by customers who have used Maxar's products/services for Less than 1 Year.
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Maxar Customer Service Score by Industry
Maxar's Customer Service score was rated 3.5 stars by Aerospace and Aviation industry customers.
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Maxar Customer Service vs. Competitors
Compared to its competitors, Maxar's Customer Service score is rated right above L3Harris Technologies, and is preceded by Blue Origin.
| COMPANY | Customer Service Score | |
|---|---|---|
| SpaceX | 4.1/5 |
| Rockwell Collins | 4/5 |
| Blue Origin | 4/5 |
| Maxar | 3.9/5 |
| L3Harris Technologies | 3.7/5 |
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Maxar as an Employer
Consumer vs. Employees
Maxar scored a 33 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Maxar would recommend the brand to a friend. ENPS measures how likely Maxar employees would recommend working at Maxar to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 22% | Promoters |
|---|---|
| 26% | Passive |
| 52% | Detractors |
