-27
NPS
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L3Harris Technologies
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About L3Harris Technologies' Brand
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
L3Harris Technologies NPS
L3Harris Technologies's Net Promoter Score (NPS) is a -27 with 29% Promoters, 15% Passives, and 56% Detractors. Net Promoter Score tracks whether L3Harris Technologies's customers would recommend using the product based on a scale of -100 to 100.
L3Harris Technologies Overall NPS
| 29% | Promoters |
|---|---|
| 15% | Passives |
| 56% | Detractors |
L3Harris Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -25 | Jan 2023 | -25 |
Apr 2023 -29 | Apr 2023 | -29 |
Jul 2023 -28 | Jul 2023 | -28 |
Aug 2023 -24 | Aug 2023 | -24 |
Sep 2023 -26 | Sep 2023 | -26 |
Oct 2023 -23 | Oct 2023 | -23 |
Nov 2023 -24 | Nov 2023 | -24 |
Mar 2024 -29 | Mar 2024 | -29 |
May 2024 -28 | May 2024 | -28 |
Nov 2024 -24 | Nov 2024 | -24 |
Feb 2025 -25 | Feb 2025 | -25 |
Dec 2025 -27 | Dec 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L3Harris Technologies NPS by Gender
L3Harris Technologies's NPS was rated 0 by Male customers on Comparably.
Male
0
L3Harris Technologies's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
L3Harris Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
L3Harris Technologies NPS by Ethnicity
L3Harris Technologies's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
L3Harris Technologies NPS by Usage
L3Harris Technologies's NPS was rated -100 points by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
L3Harris Technologies Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of L3Harris Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
L3Harris Technologies Customer Loyalty Score by Gender
L3Harris Technologies's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
L3Harris Technologies Customer Loyalty Score by Ethnicity
L3Harris Technologies's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of L3Harris Technologies.
70
out of 100
Caucasian
L3Harris Technologies Customer Loyalty Score by Usage
L3Harris Technologies's Customer Loyalty score was rated 40% by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
L3Harris Technologies Product Quality
3.5/5
L3Harris Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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L3Harris Technologies Product Information
L3Harris Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.l3t.com/
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into L3Harris Technologies Product Quality
L3Harris Technologies's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked L3Harris Technologies' Product Quality.
Ranked L3Harris Technologies Product Quality the Highest
L3Harris Technologies Product Quality Score by Gender
L3Harris Technologies's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
L3Harris Technologies Product Quality Score by Ethnicity
L3Harris Technologies's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of L3Harris Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
L3Harris Technologies Product Quality Score by Usage
L3Harris Technologies's Product Quality score was rated 2.3 stars by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
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L3Harris Technologies Pricing
L3Harris Technologies ROI & Value For Money
3.5/5
L3Harris Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into L3Harris Technologies ROI
L3Harris Technologies's ROI score was rated highest by Caucasian customers.
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Ranked L3Harris Technologies ROI the Highest
L3Harris Technologies ROI Score by Gender
L3Harris Technologies's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of L3Harris Technologies.
Male
3.6/5
Female
N/A
L3Harris Technologies ROI Score by Ethnicity
L3Harris Technologies's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of L3Harris Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
L3Harris Technologies ROI Score by Usage
L3Harris Technologies's ROI score was rated 1.6 stars by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
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L3Harris Technologies Customer Satisfaction (CSAT)
L3Harris Technologies Customer Satisfaction (CSAT) Score
62 / 100
L3Harris Technologies has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
27%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L3Harris Technologies Customer Satisfaction
L3Harris Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked L3Harris Technologies Customer Satisfaction the Highest
L3Harris Technologies Customer Satisfaction Score by Gender
L3Harris Technologies's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of L3Harris Technologies.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
L3Harris Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
L3Harris Technologies' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L3Harris Technologies.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
L3Harris Technologies Customer Satisfaction Score by Usage
L3Harris Technologies's Customer Satisfaction score was rated 34 points by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
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L3Harris Technologies Customer Service
3.7/5
L3Harris Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About L3Harris Technologies's Customer Service
Website
https://www.l3t.com/
Quick Insights into L3Harris Technologies Customer Service
L3Harris Technologies's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked L3Harris Technologies' Customer Service score.
Ranked L3Harris Technologies Customer Service the Highest
L3Harris Technologies Customer Service Score by Gender
L3Harris Technologies's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of L3Harris Technologies.
Male
3.7/5
Female
N/A
L3Harris Technologies Customer Service Score by Ethnicity
L3Harris Technologies's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of L3Harris Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
L3Harris Technologies Customer Service Score by Usage
L3Harris Technologies's Customer Service score was rated 1.8 stars by customers who have used L3Harris Technologies's products/services for 2 to 5 Years.
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L3Harris Technologies as an Employer
2.5/5
L3Harris Technologies has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of L3Harris Technologies
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
L3Harris Technologies scored a -27 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of L3Harris Technologies would recommend the brand to a friend. ENPS measures how likely L3Harris Technologies employees would recommend working at L3Harris Technologies to a friend.
Net Promoter Score
-27
NPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 20% | Promoters |
|---|---|
| 18% | Passive |
| 62% | Detractors |
