33
NPS
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Rockwell Collins
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About Rockwell Collins' Brand
From the smallest details to the highest pursuits, Collins Aerospace is dedicated to redefining aerospace. Among its major competitors, Rockwell Collins is ranked in 1st place for NPS while Lockheed Martin is 2nd, and BAE Systems is 3rd.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Rockwell Collins Ranking
- #1 / 4 of its competitors
Rockwell Collins NPS
Rockwell Collins's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Rockwell Collins's customers would recommend using the product based on a scale of -100 to 100.
Rockwell Collins Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Rockwell Collins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -66 | Nov 2020 | -66 |
May 2021 -25 | May 2021 | -25 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -17 | Sep 2021 | -17 |
Oct 2021 -1 | Oct 2021 | -1 |
Jun 2022 11 | Jun 2022 | 11 |
Oct 2022 20 | Oct 2022 | 20 |
May 2023 27 | May 2023 | 27 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2024 29 | Sep 2024 | 29 |
Dec 2025 34 | Dec 2025 | 34 |
How Other Brands Compare
Rockwell Collins is ranked first for NPS among its competitors. Lockheed Martin and BAE Systems come in second and third, with Honeywell coming in at #4.
Rockwell Collins |  Honeywell |  Lockheed Martin |  BAE Systems | |
| Global Ranking | #- | #179 | #418 | #540 |
| NPS | 33 | 9 | 30 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Very Positive | Neutral |
| Valuation Updated every 24 hours for public companies | - | $141.58B | $116.46B | $126.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rockwell Collins NPS by Gender
Rockwell Collins's NPS was rated 34 by Male customers on Comparably.
Male
34
Rockwell Collins's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Rockwell Collins's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rockwell Collins NPS vs. Competitors
Compared to its competitors, Rockwell Collins's NPS is rated right above Lockheed Martin.
| COMPANY | NPS Score | |
|---|---|---|
| Rockwell Collins | 33 |
| Lockheed Martin | 30 |
| BAE Systems | 17 |
| Honeywell | 9 |
 | Raytheon Technologies | 7 |
 | Elbit Systems | N/A |
Rockwell Collins Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Rockwell Collins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rockwell Collins Customer Loyalty Score by Gender
Rockwell Collins's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Rockwell Collins Customer Loyalty vs. Competitors
Compared to its competitors, Rockwell Collins's Customer Loyalty score is rated right above Lockheed Martin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Collins | 85% |
| Lockheed Martin | 79% |
| Raytheon Technologies | 74% |
| Honeywell | 73% |
| BAE Systems | 72% |
| Elbit Systems | N/A |
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Rockwell Collins Product Quality
4/5
Rockwell Collins has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Rockwell Collins Product Information
Rockwell Collins’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Aerospace and Aviation
Quick Insights into Rockwell Collins Product Quality
Rockwell Collins's Product Quality score was rated highest by Male customers.
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Ranked Rockwell Collins Product Quality the Highest
Rockwell Collins Product Quality Score by Gender
Rockwell Collins's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Rockwell Collins Product Quality vs. Competitors
Compared to its competitors, Rockwell Collins's Product Quality score is rated right above Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.8/5 |
| Honeywell | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Elbit Systems | N/A |
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Rockwell Collins Pricing
Rockwell Collins ROI & Value For Money
4/5
Rockwell Collins has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Rockwell Collins ROI
Rockwell Collins's ROI score was rated highest by Male customers.
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Ranked Rockwell Collins ROI the Highest
Rockwell Collins ROI Score by Gender
Rockwell Collins's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Rockwell Collins Pricing vs. Competitors
Compared to its competitors, Rockwell Collins's ROI score is rated right above Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Lockheed Martin | 4/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Honeywell | 3.5/5 |
| Elbit Systems | N/A |
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Rockwell Collins Customer Satisfaction (CSAT)
Rockwell Collins Customer Satisfaction (CSAT) Score
86 / 100
Rockwell Collins has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rockwell Collins Customer Satisfaction vs. Competitors
Compared to its competitors, Rockwell Collins's Customer Satisfaction score is rated right above Lockheed Martin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rockwell Collins | 86% |
| Lockheed Martin | 72% |
| BAE Systems | 72% |
| Honeywell | 64% |
| Raytheon Technologies | 61% |
| Elbit Systems | 0% |
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Rockwell Collins Customer Service
4/5
Rockwell Collins has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Rockwell Collins's Customer Service
Address
777 S Flagler Dr Suite 1800, West Palm Beach, FL 33401
Website
http://www.rockwellcollins.com
Phone Number
(319)295-1000
Rockwell Collins's Social Links
Quick Insights into Rockwell Collins Customer Service
Rockwell Collins's Customer Service score was rated highest by Male customers.
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Ranked Rockwell Collins Customer Service the Highest
Rockwell Collins Customer Service Score by Gender
Rockwell Collins's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Rockwell Collins Customer Service vs. Competitors
Compared to its competitors, Rockwell Collins's Customer Service score is rated right above Lockheed Martin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Lockheed Martin | 3.9/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Honeywell | 3.5/5 |
| Elbit Systems | N/A |
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Rockwell Collins as an Employer
3.3/5
Rockwell Collins has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rockwell Collins scored a 33 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockwell Collins would recommend the brand to a friend. ENPS measures how likely Rockwell Collins employees would recommend working at Rockwell Collins to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 50% | Promoters |
|---|---|
| 24% | Passive |
| 26% | Detractors |
