Autodesk NPS & Customer Reviews | Comparably
Autodesk is
Ranked
#63
in
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Autodesk is ranked #63 in Tech Brands

About Autodesk's Brand

Autodesk develops multinational software that enables to design and create models for engineering and entertainment industries. Autodesk’s brand is ranked #238 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Autodesk. When compared to other organizations within the Tech industry, Autodesk is ranked #63. Among its major competitors, Autodesk is ranked in 3rd place for NPS while Dassault Systèmes is 1st, and Newforma is 2nd. Overall, Autodesk has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $62.34B

Brand at a Glance

83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service

Autodesk CMO

Autodesk Ranking

Autodesk NPS

Autodesk's Net Promoter Score (NPS) is a 32 with 56% Promoters, 20% Passives, and 24% Detractors. Net Promoter Score tracks whether Autodesk's customers would recommend using the product based on a scale of -100 to 100.

Autodesk Overall NPS

32
NPS
56%Promoters
20%Passives
24%Detractors
Autodesk Overall NPS

Autodesk NPS Trend

-100
-50
0
50
100
Jul 2024
32
Jul 202432
Oct 2024
32
Oct 202432
Nov 2024
32
Nov 202432
Dec 2024
32
Dec 202432
Jan 2025
33
Jan 202533
Feb 2025
33
Feb 202533
Mar 2025
33
Mar 202533
May 2025
31
May 202531
Jul 2025
31
Jul 202531
Nov 2025
31
Nov 202531
Dec 2025
31
Dec 202531
Jan 2026
31
Jan 202631

How Other Brands Compare

Autodesk is ranked first for NPS among its competitors. PTC and Bentley Systems come in second and third, with ANSYS INC coming in at #4. Among those competitors, it is the most valued company.

Autodesk's Logo
Autodesk
ANSYS INC's Logo
ANSYS INC
PTC's Logo
PTC
Bentley Systems' Logo
Bentley Systems
Global Ranking#238#-#-#-
NPS32172019
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$62.34B$31.00B$17.14B$12.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Autodesk NPS by Gender

Male customers rated Autodesk's NPS 20 points higher than Female customers.

Male

20

Autodesk's NPS was rated 20 by Male customers on Comparably.

46%
Promoters
28%
Passives
26%
Detractors

Female

0

Autodesk's NPS was rated by Female customers on Comparably.

36%
Promoters
28%
Passives
36%
Detractors

Autodesk NPS by Ethnicity

Autodesk's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-6
Caucasian-6
Hispanic or Latino
34
Hispanic or Latino34
African American/Black
20
African American/Black20
Asian or Pacific Islander
53
Asian or Pacific Islander53
Other
12
Other12

Autodesk NPS by Age

Autodesk's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
40%
Passives
47%
Detractors
13%
18-2540%47%13%
Promoters
41%
Passives
30%
Detractors
29%
26-3041%30%29%
Promoters
63%
Passives
21%
Detractors
16%
31-3563%21%16%
Promoters
18%
Passives
27%
Detractors
55%
36-4018%27%55%
Promoters
58%
Passives
17%
Detractors
25%
41-4558%17%25%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%
Promoters
40%
Passives
20%
Detractors
40%
51-5540%20%40%
Promoters
0%
Passives
33%
Detractors
67%
66+0%33%67%

Autodesk NPS by Usage

Autodesk's NPS was rated the highest by customers who have used Autodesk's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
28
Less than 1 Year28
1 to 2 Years
11
1 to 2 Years11
2 to 5 Years
40
2 to 5 Years40
5 to 10 Years
27
5 to 10 Years27
Over 10 Years
12
Over 10 Years12

Autodesk NPS vs. Competitors

Compared to its competitors, Autodesk's NPS is rated right above PTC, and is preceded by Newforma.

Autodesk NPS vs Companies in Tech

In the Tech industry, Autodesk's NPS is rated right above Peloton, and is preceded by ROBLOX.

Autodesk Customer Reviews

Out of the 14 Autodesk customer reviews 9 were positive and 5 were constructive. Autodesk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Mostly everything, great brand!!! What else can I say?
What do you value most about this brand?
Great company and great design feedback
What can this brand most improve?
Their prices and their culture
What do you value most about this brand?
simple user friendly strong Professional beauty
What do you value most about this brand?
Application, technology, easy, integrity, complexity

Autodesk Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Autodesk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
Autodesk Customer Loyalty

Autodesk Customer Loyalty Score by Gender

Female customers rated Autodesk's Customer Loyalty score 8% higher than Male customers.

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Male
79%
Yes
Female
87%
Yes

Autodesk Customer Loyalty Score by Ethnicity

Autodesk's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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82
out of 100
Caucasian
90
out of 100
Hispanic or Latino
64
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
79
out of 100
Other

Autodesk Customer Loyalty Score by Age

Autodesk's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
94%
18-2594%
26-30
83%
26-3083%
31-35
67%
31-3567%
36-40
92%
36-4092%
41-45
85%
41-4585%
46-50
100%
46-50100%
51-55
82%
51-5582%
66+
40%
66+40%

Autodesk Customer Loyalty Score by Usage

Autodesk's Customer Loyalty score was rated the highest by customers who have used Autodesk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
68%
1 to 2 Years
81%
2 to 5 Years
87%
5 to 10 Years
80%
Over 10 Years
95%

Autodesk Customer Loyalty Score by Industry

Autodesk's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Utilities industry customers.

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Tech
88%
Accounting
70%
Aerospace and Aviation
74%
Architecture and Planning
76%
Arts and Entertainment
100%
Construction
100%
Consumer Goods
100%
Education
70%
Mechanical, Civil or Industrial Engineering
70%
Utilities
70%

Autodesk Customer Loyalty vs. Competitors

Compared to its competitors, Autodesk's Customer Loyalty score is rated right above Dassault Systemes, and is preceded by Avid Technology.

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Autodesk's Logo
VS
Newforma's Logo
Avid Technology's Logo
Dassault Systemes' Logo
Dassault Systèmes' Logo
PTC's Logo
ANSYS INC's Logo
Bentley Systems' Logo
Proto Labs' Logo
ESI Group's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Autodesk's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Autodesk83%
Peloton82%

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Autodesk's Logo
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ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Autodesk Product Quality

4/5

Autodesk has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Autodesk Product Information

Autodesk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Autodesk supports iOS and Web devices and offers products for small, medium, and large sized businesses.

Autodesk’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Autodesk's product the highest. Reviewers from the Accounting industry rated Autodesk the lowest at 4.1.

Website
http://www.autodesk.com/
Company Size
5,001-10,000 Employees

Industry

Tech
SaaS
Construction

Languages Supported

English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Polish

Quick Insights into Autodesk Product Quality

Autodesk's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.

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Ranked Autodesk Product Quality the Highest

Energy and Manufacturing
4.8
46-50
4.6
Hispanic or Latino
4.4

Ranked Autodesk Product Quality the Lowest

Other
3.5
Utilities
2.8
66+
2.3

Autodesk Product Quality Score by Gender

Male customers rated Autodesk's Product Quality score 0.4 stars higher than Female customers.

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Male

4/5

Female

3.6/5

Autodesk Product Quality Score by Ethnicity

Autodesk's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.5
Other3.5

Autodesk Product Quality Score by Age

Autodesk's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.2
26-304.2
31-35
4.2
31-354.2
36-40
3.3
36-403.3
41-45
3.8
41-453.8
46-50
4.6
46-504.6
51-55
3.2
51-553.2
66+
2.3
66+2.3

Autodesk Product Quality Score by Usage

Autodesk's Product Quality score was rated the highest by customers who have used Autodesk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
3.7

Autodesk Product Quality Score by Industry

Autodesk's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Utilities industry customers.

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Tech
4.2
Accounting
4.1
Aerospace and Aviation
4.1
Architecture and Planning
3.8
Arts and Entertainment
4.1
Automotive and Transportation
4.4
Construction
4.1
Consumer Goods
3.5
Education
4.2
Healthcare, Hospitals and Medicine
4.6
Marketing, Advertising and Research
4.5
Mechanical, Civil or Industrial Engineering
3.9
Energy and Manufacturing
4.8
Utilities
2.8

Autodesk Product Quality vs. Competitors

Compared to its competitors, Autodesk's Product Quality score is rated right above ANSYS INC, and is preceded by Dassault Systèmes.

COMPANYProduct Quality Score
Dassault Systèmes4.1/5
Autodesk4/5
ANSYS INC3.9/5
PTC3.9/5
Bentley Systems3.7/5
Proto Labs3.6/5
ESI Group3.6/5
Avid Technology3.4/5
Dassault Systemes3.3/5
Newforma2.7/5

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Dassault Systèmes' Logo
ANSYS INC's Logo
PTC's Logo
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Proto Labs' Logo
ESI Group's Logo
Avid Technology's Logo
Dassault Systemes' Logo
Newforma's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Autodesk's Product Quality score is rated right above Peloton, and is preceded by Google.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Autodesk4/5
Peloton4/5
ROBLOX4/5

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VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Autodesk Pricing

Autodesk ROI & Value For Money

3.9/5

Autodesk has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Autodesk Pricing Plans

Autodesk has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Autodesk uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Consumer Goods industry think that they had the lowest ROI from Autodesk.

Who Uses Autodesk?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Autodesk ROI

Autodesk's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.

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Ranked Autodesk ROI the Highest

Energy and Manufacturing
4.5
Asian or Pacific Islander
4.4
46-50
4.3

Ranked Autodesk ROI the Lowest

Other
3.2
Consumer Goods
2.5
66+
1.8

Autodesk ROI Score by Gender

Male customers rated Autodesk's ROI score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Autodesk ROI Score by Ethnicity

Autodesk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.2
Other3.2

Autodesk ROI Score by Age

Autodesk's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.9
26-303.9
31-35
4
31-354
36-40
3.2
36-403.2
41-45
3.6
41-453.6
46-50
4.3
46-504.3
51-55
2.8
51-552.8
66+
1.8
66+1.8

Autodesk ROI Score by Usage

Autodesk's ROI score was rated the highest by customers who have used Autodesk's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.4
2 to 5 Years
3.9
5 to 10 Years
3.7
Over 10 Years
3.5

Autodesk ROI Score by Industry

Autodesk's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Consumer Goods industry customers.

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Tech
3.9
Accounting
4
Aerospace and Aviation
4
Architecture and Planning
3.6
Arts and Entertainment
3.8
Automotive and Transportation
4.4
Construction
4
Consumer Goods
2.5
Education
3.8
Healthcare, Hospitals and Medicine
4.1
Marketing, Advertising and Research
4.1
Mechanical, Civil or Industrial Engineering
3.6
Energy and Manufacturing
4.5
Utilities
2.8

Autodesk Pricing vs. Competitors

Compared to its competitors, Autodesk's ROI score is rated right above PTC, and is preceded by Dassault Systèmes.

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Autodesk's Logo
VS
Dassault Systèmes' Logo
PTC's Logo
Avid Technology's Logo
ANSYS INC's Logo
Bentley Systems' Logo
Proto Labs' Logo
Dassault Systemes' Logo
Newforma's Logo
ESI Group's Logo

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ROI for Other Tech Brands

In the Tech industry, Autodesk's ROI score is rated right above ROBLOX, and is preceded by Apple.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Apple4/5
Autodesk3.9/5
ROBLOX3.8/5

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Autodesk's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Autodesk Customer Satisfaction (CSAT)

Autodesk Customer Satisfaction (CSAT) Score

72 / 100

Autodesk has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied38%
Satisfied34%
Neither Satisfied nor Dissatisfied11%
Dissatisfied3%
Very Dissatisfied14%
Very Satisfied
38%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Autodesk Customer Satisfaction

Autodesk's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Autodesk Customer Satisfaction the Highest

46-50
100%
Asian or Pacific Islander
100%
Construction
87%

Ranked Autodesk Customer Satisfaction the Lowest

Consumer Goods
67%
Other
62%
36-40
55%

Autodesk Customer Satisfaction Score by Gender

Male customers rated Autodesk's Customer Satisfaction score 12 points higher than Female customers.

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82 / 100
Male
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
6%
70 / 100
Female
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%

Autodesk Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Autodesk's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied29%
Satisfied46%
Neither Satisfied nor Dissatisfied8%
Dissatisfied4%
Very Dissatisfied13%
Very Satisfied
29%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
13%

CSAT according to Hispanic or Latino

Autodesk's Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.

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78 / 100
Very Satisfied67%
Satisfied11%
Neither Satisfied nor Dissatisfied0%
Dissatisfied11%
Very Dissatisfied11%
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%

CSAT according to African American/Black

Autodesk's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied20%
Satisfied60%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Autodesk's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied60%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Autodesk's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.

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62 / 100
Very Satisfied31%
Satisfied31%
Neither Satisfied nor Dissatisfied19%
Dissatisfied0%
Very Dissatisfied19%
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
19%

Autodesk Customer Satisfaction Score by Age

Autodesk's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
92%
Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
18-2592%
26-30 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
26-3083%
31-35 CSAT Score
88%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
0%
31-3588%
36-40 CSAT Score
55%
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
22%
36-4055%
41-45 CSAT Score
89%
Very Satisfied
44%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
41-4589%
46-50 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
51-5560%

Autodesk Customer Satisfaction Score by Usage

Autodesk's Customer Satisfaction score was rated the highest by customers who have used Autodesk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
75
1 to 2 Years
75
2 to 5 Years
80
5 to 10 Years
80
Over 10 Years
84

Autodesk Customer Satisfaction Score by Industry

Autodesk's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Consumer Goods industry customers.

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Tech
81
Aerospace and Aviation
83
Architecture and Planning
82
Arts and Entertainment
67
Construction
87
Consumer Goods
67

Autodesk Customer Satisfaction vs. Competitors

Compared to its competitors, Autodesk's Customer Satisfaction score is rated right above Bentley Systems, and is preceded by ANSYS INC.

Unlock Autodesk Customer Satisfaction vs. Competitors Data

Autodesk's Logo
VS
PTC's Logo
Dassault Systèmes' Logo
ANSYS INC's Logo
Bentley Systems' Logo
Newforma's Logo
Dassault Systemes' Logo
ESI Group's Logo
Proto Labs' Logo
Avid Technology's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Autodesk's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Autodesk72%
Peloton64%

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Autodesk's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Autodesk Customer Service

3.8/5

Autodesk has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Autodesk's Customer Service

Address

111 McInnis Pkwy, San Rafael, CA 94903


Website

http://www.autodesk.com/


Phone Number

(415) 472-1173

Quick Insights into Autodesk Customer Service

Autodesk's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.

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Ranked Autodesk Customer Service the Highest

Accounting
4.5
Asian or Pacific Islander
4.4
46-50
4.3

Ranked Autodesk Customer Service the Lowest

Caucasian
3.1
Utilities
2.8
66+
1.8

Autodesk Customer Service Score by Gender

Male customers rated Autodesk's Customer Service score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Autodesk Customer Service Score by Ethnicity

Autodesk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.1
Caucasian3.1
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.4
Other3.4

Autodesk Customer Service Score by Age

Autodesk's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
4
26-304
31-35
4.2
31-354.2
36-40
3.6
36-403.6
41-45
3.2
41-453.2
46-50
4.3
46-504.3
51-55
2.8
51-552.8
66+
1.8
66+1.8

Autodesk Customer Service Score by Usage

Autodesk's Customer Service score was rated the highest by customers who have used Autodesk's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.8
2 to 5 Years
3.7
5 to 10 Years
3.6
Over 10 Years
3.5

Autodesk Customer Service Score by Industry

Autodesk's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.

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Tech
4
Accounting
4.5
Aerospace and Aviation
3.8
Architecture and Planning
3.5
Arts and Entertainment
3.4
Construction
4.1
Consumer Goods
3.1
Education
3.3
Mechanical, Civil or Industrial Engineering
3.3
Utilities
2.8

Autodesk Customer Service vs. Competitors

Compared to its competitors, Autodesk's Customer Service score is rated right above ANSYS INC, and is preceded by PTC.

COMPANYCustomer Service Score
Dassault Systèmes4/5
PTC3.9/5
Autodesk3.8/5
ANSYS INC3.7/5
Bentley Systems3.5/5
Avid Technology3.5/5
Proto Labs3.3/5
ESI Group3.2/5
Newforma2.7/5
Dassault Systemes2.6/5

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Autodesk's Logo
VS
Dassault Systèmes' Logo
PTC's Logo
ANSYS INC's Logo
Bentley Systems' Logo
Avid Technology's Logo
Proto Labs' Logo
ESI Group's Logo
Newforma's Logo
Dassault Systemes' Logo

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Customer Service for Other Tech Brands

In the Tech industry, Autodesk's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
Autodesk3.8/5
ROBLOX3.6/5

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Autodesk's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Autodesk as an Employer

4.4/5

Autodesk has a 4.4/5 stars for its overall company culture rated by their employees

  Autodesk CEO
top
5%
CEO of Autodesk

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Autodesk scored a 32 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Autodesk would recommend the brand to a friend. ENPS measures how likely Autodesk employees would recommend working at Autodesk to a friend.

Net Promoter Score

32
NPS Score
56%Promoters
20%Passive
24%Detractors

Employee Net Promoter Score

30
eNPS Score
52%Promoters
26%Passive
22%Detractors

Global Ranking Snapshot

Autodesk is ranked #238 in the Global Top 100 Brands. It ranks just behind GoDaddy and just ahead of Charles Schwab.

RANKCOMPANYCEOINDUSTRY
236
Airbus  Airbus CEO
Guillaume Faury
Automotive and Transportation
237
GoDaddy  GoDaddy CEO
Aman Bhutani
Tech
238
Autodesk  Autodesk CEO
Andrew Anagnost
Tech
239
Charles Schwab  Charles Schwab CEO
Rick Wurster
Banking and Financial Services
240
Old Navy  Old Navy CEO
Haio Barbeito
Retail
241
TikTok  TikTok CEO
Shou Zi Chew
Tech
242
IKEA  IKEA CEO
Javier Quiñones
Retail

Tech Ranking Snapshot

Autodesk is ranked #63 in the Tech Industry. It ranks just behind GoDaddy and just ahead of TikTok.

RANKCOMPANYLocation
61
Marketo
San Mateo, CA
62
GoDaddy
Tempe, AZ
63
Autodesk
San Rafael, CA
64
TikTok
Culver City, CA
65
Realtor.com
Santa Clara, CA
66
Indeed.com
Austin, TX
67
Red Hat
Raleigh, NC