
Autodesk develops multinational software that enables to design and create models for engineering and entertainment industries. Autodesk’s brand is ranked #238 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Autodesk. When compared to other organizations within the Tech industry, Autodesk is ranked #63. Among its major competitors, Autodesk is ranked in 3rd place for NPS while Dassault Systèmes is 1st, and Newforma is 2nd. Overall, Autodesk has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $62.34B
Autodesk's Net Promoter Score (NPS) is a 32 with 56% Promoters, 20% Passives, and 24% Detractors. Net Promoter Score tracks whether Autodesk's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 20% | Passives |
| 24% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2024 32 | Jul 2024 | 32 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 32 | Nov 2024 | 32 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 33 | Feb 2025 | 33 |
Mar 2025 33 | Mar 2025 | 33 |
May 2025 31 | May 2025 | 31 |
Jul 2025 31 | Jul 2025 | 31 |
Nov 2025 31 | Nov 2025 | 31 |
Dec 2025 31 | Dec 2025 | 31 |
Jan 2026 31 | Jan 2026 | 31 |
Autodesk is ranked first for NPS among its competitors. PTC and Bentley Systems come in second and third, with ANSYS INC coming in at #4. Among those competitors, it is the most valued company.
![]() Autodesk | ![]() ANSYS INC | ![]() PTC | ![]() Bentley Systems | |
| Global Ranking | #238 | #- | #- | #- |
| NPS | 32 | 17 | 20 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $62.34B | $31.00B | $17.14B | $12.54B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Autodesk's NPS 20 points higher than Female customers.
Autodesk's NPS was rated 20 by Male customers on Comparably.
Autodesk's NPS was rated by Female customers on Comparably.
Autodesk's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -6 | Caucasian | -6 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander 53 | Asian or Pacific Islander | 53 |
Other 12 | Other | 12 |
Autodesk's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Autodesk's NPS was rated the highest by customers who have used Autodesk's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 27 | 5 to 10 Years | 27 |
Over 10 Years 12 | Over 10 Years | 12 |
Compared to its competitors, Autodesk's NPS is rated right above PTC, and is preceded by Newforma.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Dassault Systèmes | 43 |
![]() | Newforma | 34 |
![]() | Autodesk | 32 |
![]() | PTC | 20 |
![]() | Bentley Systems | 19 |
![]() | Proto Labs | 19 |
![]() | ANSYS INC | 17 |
![]() | Avid Technology | 9 |
![]() | Dassault Systemes | 9 |
![]() | ESI Group | -75 |
Out of the 14 Autodesk customer reviews 9 were positive and 5 were constructive. Autodesk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Autodesk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Autodesk's Customer Loyalty score 8% higher than Male customers.
Autodesk's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Autodesk's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 83% | 26-30 | 83% |
31-35 67% | 31-35 | 67% |
36-40 92% | 36-40 | 92% |
41-45 85% | 41-45 | 85% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
66+ 40% | 66+ | 40% |
Autodesk's Customer Loyalty score was rated the highest by customers who have used Autodesk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Autodesk's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Utilities industry customers.
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Compared to its competitors, Autodesk's Customer Loyalty score is rated right above Dassault Systemes, and is preceded by Avid Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Newforma | 100% |
![]() | Avid Technology | 89% |
![]() | Autodesk | 83% |
![]() | Dassault Systemes | 83% |
![]() | Dassault Systèmes | 82% |
![]() | PTC | 80% |
![]() | ANSYS INC | 79% |
![]() | Bentley Systems | 75% |
![]() | Proto Labs | 74% |
![]() | ESI Group | 60% |
In the Tech industry, Autodesk's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
Autodesk has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Autodesk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Autodesk supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Autodesk’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Autodesk's product the highest. Reviewers from the Accounting industry rated Autodesk the lowest at 4.1.
Autodesk's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.
Male customers rated Autodesk's Product Quality score 0.4 stars higher than Female customers.
Autodesk's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
Autodesk's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.2 | 51-55 | 3.2 |
66+ 2.3 | 66+ | 2.3 |
Autodesk's Product Quality score was rated the highest by customers who have used Autodesk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Autodesk's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Utilities industry customers.
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Compared to its competitors, Autodesk's Product Quality score is rated right above ANSYS INC, and is preceded by Dassault Systèmes.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Dassault Systèmes | 4.1/5 |
![]() | Autodesk | 4/5 |
![]() | ANSYS INC | 3.9/5 |
![]() | PTC | 3.9/5 |
![]() | Bentley Systems | 3.7/5 |
![]() | Proto Labs | 3.6/5 |
![]() | ESI Group | 3.6/5 |
![]() | Avid Technology | 3.4/5 |
![]() | Dassault Systemes | 3.3/5 |
![]() | Newforma | 2.7/5 |
In the Tech industry, Autodesk's Product Quality score is rated right above Peloton, and is preceded by Google.
Autodesk has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Autodesk has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Autodesk uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Consumer Goods industry think that they had the lowest ROI from Autodesk.
Autodesk's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 66+.
Male customers rated Autodesk's ROI score 0.3 stars higher than Female customers.
Autodesk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.2 | Other | 3.2 |
Autodesk's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.3 | 46-50 | 4.3 |
51-55 2.8 | 51-55 | 2.8 |
66+ 1.8 | 66+ | 1.8 |
Autodesk's ROI score was rated the highest by customers who have used Autodesk's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Autodesk's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Consumer Goods industry customers.
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Compared to its competitors, Autodesk's ROI score is rated right above PTC, and is preceded by Dassault Systèmes.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Dassault Systèmes | 3.9/5 |
![]() | Autodesk | 3.9/5 |
![]() | PTC | 3.8/5 |
![]() | Avid Technology | 3.8/5 |
![]() | ANSYS INC | 3.7/5 |
![]() | Bentley Systems | 3.4/5 |
![]() | Proto Labs | 3.4/5 |
![]() | Dassault Systemes | 3/5 |
![]() | Newforma | 2.7/5 |
![]() | ESI Group | 2.2/5 |
In the Tech industry, Autodesk's ROI score is rated right above ROBLOX, and is preceded by Apple.
Autodesk has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autodesk's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.
Male customers rated Autodesk's Customer Satisfaction score 12 points higher than Female customers.
Very Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 6% |
Very Satisfied | 30% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Autodesk's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Autodesk's Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.
Autodesk's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Autodesk's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Autodesk's Customer Satisfaction (CSAT) score was rated 62% according to Other users and customers.
Autodesk's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 92% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 88% | |||||||||||||||
| 36-40 | 56% | |||||||||||||||
| 41-45 | 89% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 60% |
Autodesk's Customer Satisfaction score was rated the highest by customers who have used Autodesk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Autodesk's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Consumer Goods industry customers.
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"title": "Autodesk Customer Satisfaction Score by Industry",
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"score": 84,
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}Compared to its competitors, Autodesk's Customer Satisfaction score is rated right above Bentley Systems, and is preceded by ANSYS INC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | PTC | 79% |
![]() | Dassault Systèmes | 76% |
![]() | ANSYS INC | 73% |
![]() | Autodesk | 72% |
![]() | Bentley Systems | 70% |
![]() | Newforma | 67% |
![]() | Dassault Systemes | 66% |
![]() | ESI Group | 66% |
![]() | Proto Labs | 64% |
![]() | Avid Technology | 62% |
In the Tech industry, Autodesk's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
Autodesk has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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111 McInnis Pkwy, San Rafael, CA 94903
http://www.autodesk.com/
(415) 472-1173
Autodesk's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
Male customers rated Autodesk's Customer Service score 0.3 stars higher than Female customers.
Autodesk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.4 | Other | 3.4 |
Autodesk's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 2.8 | 51-55 | 2.8 |
66+ 1.8 | 66+ | 1.8 |
Autodesk's Customer Service score was rated the highest by customers who have used Autodesk's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Autodesk's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Utilities industry customers.
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Compared to its competitors, Autodesk's Customer Service score is rated right above ANSYS INC, and is preceded by PTC.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Dassault Systèmes | 4/5 |
![]() | PTC | 3.9/5 |
![]() | Autodesk | 3.8/5 |
![]() | ANSYS INC | 3.7/5 |
![]() | Bentley Systems | 3.5/5 |
![]() | Avid Technology | 3.5/5 |
![]() | Proto Labs | 3.3/5 |
![]() | ESI Group | 3.2/5 |
![]() | Newforma | 2.7/5 |
![]() | Dassault Systemes | 2.6/5 |
In the Tech industry, Autodesk's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
Autodesk has a 4.4/5 stars for its overall company culture rated by their employees

Autodesk scored a 32 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Autodesk would recommend the brand to a friend. ENPS measures how likely Autodesk employees would recommend working at Autodesk to a friend.
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
Autodesk is ranked #238 in the Global Top 100 Brands. It ranks just behind GoDaddy and just ahead of Charles Schwab.
Autodesk is ranked #63 in the Tech Industry. It ranks just behind GoDaddy and just ahead of TikTok.
| RANK | COMPANY | Location | |
|---|---|---|---|
61 | ![]() | Marketo | San Mateo, CA |
62 | ![]() | GoDaddy | Tempe, AZ |
63 | ![]() | Autodesk | San Rafael, CA |
64 | ![]() | TikTok | Culver City, CA |
65 | ![]() | Realtor.com | Santa Clara, CA |
66 | ![]() | Indeed.com | Austin, TX |
67 | ![]() | Red Hat | Raleigh, NC |