20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PTC
Marketing or Exec? Claim Your Free Account
About PTC's Brand
PTC Inc. is a computer software and services company founded in 1985 and headquartered in Boston, Massachusetts. Among its major competitors, PTC is ranked in 3rd place for NPS while Centric is 1st, and Autodesk is 2nd.Their current market cap is $17.14B
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
PTC Ranking
- #2 / 4 of its competitors
PTC NPS
PTC's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether PTC's customers would recommend using the product based on a scale of -100 to 100.
PTC Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
PTC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 25 | Nov 2023 | 25 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 20 | Apr 2024 | 20 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 21 | Aug 2024 | 21 |
Oct 2024 20 | Oct 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
Mar 2025 19 | Mar 2025 | 19 |
Apr 2025 21 | Apr 2025 | 21 |
Jul 2025 19 | Jul 2025 | 19 |
Nov 2025 20 | Nov 2025 | 20 |
How Other Brands Compare
PTC is ranked second for NPS among its competitors. Autodesk and ANSYS INC come in first and third, with zSpace coming in at #4. Among those competitors, it is the third most valued company behind Autodesk.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PTC NPS by Gender
Female customers rated PTC's NPS 35 points higher than Male customers.
Male
-1
PTC's NPS was rated -1 by Male customers on Comparably.
35%
Promoters
29%
Passives
36%
Detractors
Female
34
PTC's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
PTC NPS by Ethnicity
PTC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other -25 | Other | -25 |
PTC NPS by Age
PTC's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
PTC NPS by Usage
PTC's NPS was rated the highest by customers who have used PTC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years -100 | Over 10 Years | -100 |
PTC NPS vs. Competitors
Compared to its competitors, PTC's NPS is rated right above ANSYS INC, and is preceded by Autodesk.
| COMPANY | NPS Score | |
|---|---|---|
 | Centric | 100 |
 | Autodesk | 32 |
| PTC | 20 |
 | ANSYS INC | 17 |
 | Vectorworks | 15 |
 | Dassault Systemes | 9 |
 | zSpace | N/A |
 | Sierra monitor | N/A |
PTC Customer Reviews
Out of the 2 PTC customer reviews 1 was positive and 1 was constructive. PTC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PTC Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of PTC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PTC Customer Loyalty Score by Gender
Male customers rated PTC's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PTC.
Male
74%
Yes
Female
70%
Yes
PTC Customer Loyalty Score by Ethnicity
PTC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PTC.
82
out of 100
Caucasian
55
out of 100
Other
PTC Customer Loyalty Score by Age
PTC's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PTC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
26-30 100% | 26-30 | 100% |
46-50 78% | 46-50 | 78% |
PTC Customer Loyalty Score by Usage
PTC's Customer Loyalty score was rated the highest by customers who have used PTC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PTC Customer Loyalty Score by Industry
PTC's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PTC Customer Loyalty vs. Competitors
Compared to its competitors, PTC's Customer Loyalty score is rated right above ANSYS INC, and is preceded by Dassault Systemes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Centric | 100% |
| Autodesk | 83% |
| Dassault Systemes | 83% |
| PTC | 80% |
| ANSYS INC | 79% |
| Vectorworks | 74% |
| zSpace | N/A |
| Sierra monitor | N/A |
Unlock PTC Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PTC Customer Loyalty vs. Competitors data and gain insights into your customers today.
PTC Product Quality
3.9/5
PTC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PTC's overall Product Quality score rated by its users and customers.
PTC Product Information
PTC’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated PTC's product the highest. Reviewers from the Tech industry rated PTC the lowest at 3.3.
- Website
- http://ptc-iot.com/sv5kZAn
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Quick Insights into PTC Product Quality
PTC's Product Quality score was rated highest by customers who have used PTC's products/services for 5 to 10 Years, and rated lowest by customers who have used PTC's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked PTC's Product Quality.
Ranked PTC Product Quality the Highest
Ranked PTC Product Quality the Lowest
PTC Product Quality Score by Gender
Male customers rated PTC's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PTC.
Male
3.8/5
Female
3.5/5
PTC Product Quality Score by Ethnicity
PTC's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PTC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 3.9 | Other | 3.9 |
PTC Product Quality Score by Age
PTC's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PTC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4 | 26-30 | 4 |
46-50 3.7 | 46-50 | 3.7 |
PTC Product Quality Score by Usage
PTC's Product Quality score was rated the highest by customers who have used PTC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PTC Product Quality Score by Industry
PTC's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PTC Product Quality vs. Competitors
Compared to its competitors, PTC's Product Quality score is rated right above Vectorworks, and is preceded by ANSYS INC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Autodesk | 4/5 |
| Centric | 4/5 |
| ANSYS INC | 3.9/5 |
| PTC | 3.9/5 |
| Vectorworks | 3.5/5 |
| Dassault Systemes | 3.3/5 |
| zSpace | N/A |
| Sierra monitor | N/A |
Unlock PTC Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PTC Product Quality vs. Competitors data and gain insights into your customers today.
PTC Pricing
PTC ROI & Value For Money
3.8/5
PTC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PTC's overall ROI score rated by its users and customers.
PTC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from PTC.
Quick Insights into PTC ROI
PTC's ROI score was rated highest by customers who have used PTC's products/services for 5 to 10 Years, and rated lowest by customers who have used PTC's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked PTC's ROI score.
Ranked PTC ROI the Highest
Ranked PTC ROI the Lowest
PTC ROI Score by Gender
Female customers rated PTC's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PTC.
Male
3.6/5
Female
4.3/5
PTC ROI Score by Ethnicity
PTC's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PTC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 3.2 | Other | 3.2 |
PTC ROI Score by Age
PTC's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PTC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
PTC ROI Score by Usage
PTC's ROI score was rated the highest by customers who have used PTC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PTC ROI Score by Industry
PTC's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PTC Pricing vs. Competitors
Compared to its competitors, PTC's ROI score is rated right above ANSYS INC, and is preceded by Autodesk.
| COMPANY | Pricing Score | |
|---|---|---|
| Centric | 4/5 |
| Autodesk | 3.9/5 |
| PTC | 3.8/5 |
| ANSYS INC | 3.7/5 |
| Vectorworks | 3.6/5 |
| Dassault Systemes | 3/5 |
| zSpace | N/A |
| Sierra monitor | N/A |
Unlock PTC ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PTC ROI vs. Competitors data and gain insights into your customers today.
PTC Customer Satisfaction (CSAT)
PTC Customer Satisfaction (CSAT) Score
79 / 100
PTC has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PTC Customer Satisfaction
PTC's Customer Satisfaction score was rated highest by customers who have used PTC's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked PTC's Customer Satisfaction.
Ranked PTC Customer Satisfaction the Highest
Ranked PTC Customer Satisfaction the Lowest
PTC Customer Satisfaction Score by Gender
PTC's Customer Satisfaction score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PTC.
63 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
PTC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PTC's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PTC.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
PTC's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PTC.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
PTC Customer Satisfaction Score by Age
PTC's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PTC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
PTC Customer Satisfaction Score by Usage
PTC's Customer Satisfaction score was rated the highest by customers who have used PTC's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PTC Customer Satisfaction Score by Industry
PTC's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PTC Customer Satisfaction Score by Industry",
"text": "PTC's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "PTC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}PTC Customer Satisfaction vs. Competitors
Compared to its competitors, PTC's Customer Satisfaction score is rated right above ANSYS INC, and is preceded by Centric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Centric | 100% |
| PTC | 79% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| Vectorworks | 67% |
| Dassault Systemes | 66% |
| zSpace | 0% |
| Sierra monitor | 0% |
Unlock PTC Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PTC Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PTC Customer Service
3.9/5
PTC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PTC's overall Customer Service score rated by its users and customers.
About PTC's Customer Service
Address
140 Kendrick St,
Website
http://ptc-iot.com/sv5kZAn
Phone Number
(781) 370-5000
Quick Insights into PTC Customer Service
PTC's Customer Service score was rated highest by customers who have used PTC's products/services for 2 to 5 Years, and rated lowest by customers who have used PTC's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked PTC's Customer Service score.
Ranked PTC Customer Service the Highest
Ranked PTC Customer Service the Lowest
PTC Customer Service Score by Gender
Female customers rated PTC's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PTC.
Male
3.4/5
Female
3.5/5
PTC Customer Service Score by Ethnicity
PTC's Customer Service score was rated 2.9 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PTC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2.9 | Other | 2.9 |
PTC Customer Service Score by Age
PTC's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PTC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.5 | 26-30 | 2.5 |
46-50 3.2 | 46-50 | 3.2 |
PTC Customer Service Score by Usage
PTC's Customer Service score was rated the highest by customers who have used PTC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PTC Customer Service Score by Industry
PTC's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PTC Customer Service vs. Competitors
Compared to its competitors, PTC's Customer Service score is rated right above Autodesk, and is preceded by Centric.
| COMPANY | Customer Service Score | |
|---|---|---|
| Centric | 4/5 |
| PTC | 3.9/5 |
| Autodesk | 3.8/5 |
| ANSYS INC | 3.7/5 |
| Vectorworks | 3.6/5 |
| Dassault Systemes | 2.6/5 |
| zSpace | N/A |
| Sierra monitor | N/A |
Unlock PTC Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PTC Customer Service vs. Competitors data and gain insights into your customers today.
PTC as an Employer
4.3/5
PTC has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PTC scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of PTC would recommend the brand to a friend. ENPS measures how likely PTC employees would recommend working at PTC to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
