100
NPS
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Centric
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About Centric's Brand
Centric is a forward-looking, full-service interactive agency that provides bottom-line results through both emerging and conventional
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Centric NPS
Centric's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Centric's customers would recommend using the product based on a scale of -100 to 100.
Centric Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Centric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centric Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Centric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Centric Product Quality
4/5
Centric has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Centric's overall Product Quality score rated by its users and customers.
Centric Product Information
Centric’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.centric.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
SaaS
Centric Pricing
Centric ROI & Value For Money
4/5
Centric has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Centric's overall ROI score rated by its users and customers.
Centric Customer Satisfaction (CSAT)
Centric Customer Satisfaction (CSAT) Score
100 / 100
Centric has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centric Customer Service
4/5
Centric has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Centric's overall Customer Service score rated by its users and customers.
About Centric's Customer Service
Address
P.O. Box 338,
Website
http://www.centric.com
Centric as an Employer
3.5/5
Centric has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Centric scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Centric would recommend the brand to a friend. ENPS measures how likely Centric employees would recommend working at Centric to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
