15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vectorworks
Marketing or Exec? Claim Your Free Account
About Vectorworks' Brand
Vectorworks is a global design software developer serving the architecture, landscape and entertainment industries. Among its major competitors, Vectorworks is ranked in 3rd place for NPS while Trimble is 1st, and PTC is 2nd. Overall, Vectorworks has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Vectorworks Ranking
- #3 / 3 of its competitors
Vectorworks NPS
Vectorworks's Net Promoter Score (NPS) is a 15 with 36% Promoters, 43% Passives, and 21% Detractors. Net Promoter Score tracks whether Vectorworks's customers would recommend using the product based on a scale of -100 to 100.
Vectorworks Overall NPS
| 36% | Promoters |
|---|---|
| 43% | Passives |
| 21% | Detractors |
Vectorworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -33 | Oct 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Feb 2023 -12 | Feb 2023 | -12 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 7 | Jul 2024 | 7 |
Oct 2025 13 | Oct 2025 | 13 |
How Other Brands Compare
Vectorworks is ranked third for NPS among its competitors. Trimble and PTC come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vectorworks NPS vs. Competitors
Compared to its competitors, Vectorworks's NPS is rated right below PTC.
| COMPANY | NPS Score | |
|---|---|---|
 | Trimble | 22 |
 | PTC | 20 |
| Vectorworks | 15 |
Vectorworks Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Vectorworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vectorworks Customer Loyalty vs. Competitors
Compared to its competitors, Vectorworks's Customer Loyalty score is rated right below Trimble.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PTC | 80% |
| Trimble | 79% |
| Vectorworks | 74% |
Unlock Vectorworks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vectorworks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Vectorworks Product Quality
3.5/5
Vectorworks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vectorworks' overall Product Quality score rated by its users and customers.
Vectorworks Product Information
Vectorworks’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.vectorworks.net/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Real Estate
SaaS
Vectorworks Product Quality vs. Competitors
Compared to its competitors, Vectorworks's Product Quality score is rated right below PTC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trimble | 4/5 |
| PTC | 3.9/5 |
| Vectorworks | 3.5/5 |
Unlock Vectorworks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vectorworks Product Quality vs. Competitors data and gain insights into your customers today.
Vectorworks Pricing
Vectorworks ROI & Value For Money
3.6/5
Vectorworks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vectorworks' overall ROI score rated by its users and customers.
Vectorworks Pricing vs. Competitors
Compared to its competitors, Vectorworks's ROI score is rated right below PTC.
| COMPANY | Pricing Score | |
|---|---|---|
| Trimble | 3.8/5 |
| PTC | 3.8/5 |
| Vectorworks | 3.6/5 |
Unlock Vectorworks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vectorworks ROI vs. Competitors data and gain insights into your customers today.
Vectorworks Customer Satisfaction (CSAT)
Vectorworks Customer Satisfaction (CSAT) Score
66 / 100
Vectorworks has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vectorworks Customer Satisfaction vs. Competitors
Compared to its competitors, Vectorworks's Customer Satisfaction score is rated right below PTC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trimble | 100% |
| PTC | 79% |
| Vectorworks | 67% |
Unlock Vectorworks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vectorworks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Vectorworks Customer Service
3.6/5
Vectorworks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vectorworks' overall Customer Service score rated by its users and customers.
About Vectorworks's Customer Service
Address
7150 Riverwood Drive, Columbia, MD 21046
Website
http://www.vectorworks.net/
Phone Number
(410)290-5114
Vectorworks Customer Service vs. Competitors
Compared to its competitors, Vectorworks's Customer Service score is rated right below Trimble.
| COMPANY | Customer Service Score | |
|---|---|---|
| PTC | 3.9/5 |
| Trimble | 3.7/5 |
| Vectorworks | 3.6/5 |
Unlock Vectorworks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vectorworks Customer Service vs. Competitors data and gain insights into your customers today.
Vectorworks as an Employer
2.6/5
Vectorworks has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Vectorworks scored a 15 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Vectorworks would recommend the brand to a friend. ENPS measures how likely Vectorworks employees would recommend working at Vectorworks to a friend.
Net Promoter Score
15
NPS Score
| 36% | Promoters |
|---|---|
| 43% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
