Trimble NPS & Customer Reviews | Comparably
Trimble is
Ranked
#99
in
Tech Brands
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Trimble is ranked #99 in Tech Brands

About Trimble's Brand

Trimble® technology solutions connect the physical and digital worlds to help solve complex industry challenges around the world. Trimble’s brand is ranked #347 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Trimble. When compared to other organizations within the Tech industry, Trimble is ranked #99. Among its major competitors, Trimble is ranked in 4th place for NPS while Esri is 1st, and Autodesk is 2nd. Overall, Trimble has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $18.26B

Brand at a Glance

79%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service

Trimble Ranking

Trimble NPS

Trimble's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether Trimble's customers would recommend using the product based on a scale of -100 to 100.

Trimble Overall NPS

22
NPS
50%Promoters
22%Passives
28%Detractors
Trimble Overall NPS

Trimble NPS Trend

-100
-50
0
50
100
Nov 2021
16
Nov 202116
Dec 2021
18
Dec 202118
Jan 2022
19
Jan 202219
Feb 2022
17
Feb 202217
May 2022
18
May 202218
Sep 2022
20
Sep 202220
Apr 2023
19
Apr 202319
Jul 2024
18
Jul 202418
Sep 2024
20
Sep 202420
Mar 2025
22
Mar 202522
Oct 2025
23
Oct 202523
Jan 2026
23
Jan 202623

How Other Brands Compare

Trimble is ranked #4 for NPS among its competitors. Esri and Autodesk come in first and second, with Palantir Technologies coming in at third. Among those competitors, it is the third most valued company behind Autodesk.

Trimble's Logo
Trimble
Autodesk's Logo
Autodesk
Palantir Technologies' Logo
Palantir Technologies
Esri's Logo
Esri
Global Ranking#347#238#271#827
NPS22323158
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$18.26B$62.34B$20.40B$7.94M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trimble NPS by Gender

Trimble's NPS was rated 46 by Male customers on Comparably.

Male

46

Trimble's NPS was rated 46 by Male customers on Comparably.

64%
Promoters
18%
Passives
18%
Detractors

Female

N/A

Trimble's NPS is not yet rated by Female customers.

0%
Promoters
0%
Passives
0%
Detractors

Trimble NPS by Ethnicity

Trimble's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
75
Caucasian75
Other
40
Other40

Trimble NPS by Age

Trimble's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
26-3075%25%0%
Promoters
75%
Passives
25%
Detractors
0%
31-3575%25%0%
Promoters
50%
Passives
25%
Detractors
25%
36-4050%25%25%
Promoters
33%
Passives
34%
Detractors
33%
41-4533%34%33%
Promoters
33%
Passives
67%
Detractors
0%
46-5033%67%0%

Trimble NPS by Usage

Trimble's NPS was rated the highest by customers who have used Trimble's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
33
Less than 1 Year33
1 to 2 Years
20
1 to 2 Years20
5 to 10 Years
25
5 to 10 Years25
Over 10 Years
36
Over 10 Years36

Trimble NPS vs. Competitors

Compared to its competitors, Trimble's NPS is rated right above Vectorworks, and is preceded by Palantir Technologies.

Trimble NPS vs Companies in Tech

In the Tech industry, Trimble's NPS is rated right below Peloton.

Trimble Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Trimble users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79
79%
21
21%
Trimble Customer Loyalty

Trimble Customer Loyalty Score by Gender

Trimble's Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male
89%
Yes
Female
N/A
Yes

Trimble Customer Loyalty Score by Ethnicity

Trimble's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.

% who answered "Yes"

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100
out of 100
Caucasian
100
out of 100
Other

Trimble Customer Loyalty Score by Age

Trimble's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
26-30
78%
26-3078%
31-35
100%
31-35100%
36-40
78%
36-4078%
41-45
100%
41-45100%
46-50
70%
46-5070%

Trimble Customer Loyalty Score by Usage

Trimble's Customer Loyalty score was rated the highest by customers who have used Trimble's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
100%
5 to 10 Years
89%
Over 10 Years
89%

Trimble Customer Loyalty Score by Industry

Trimble's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
84%
Architecture and Planning
100%
Construction
87%

Trimble Customer Loyalty vs. Competitors

Compared to its competitors, Trimble's Customer Loyalty score is rated right above Hexagon Geospatial, and is preceded by Palantir Technologies.

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Trimble's Logo
VS
Esri's Logo
Autodesk's Logo
Palantir Technologies' Logo
Hexagon Geospatial's Logo
Vectorworks' Logo
Lecia Geosystems part of Hexagon's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Trimble's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Trimble79%

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ROBLOX's Logo
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Trimble Product Quality

4/5

Trimble has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Trimble Product Information

Trimble’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trimble's product the highest. Reviewers from the Construction industry rated Trimble the lowest at 3.9.

Website
http://www.trimble.com
Company Size
10,000+ Employees

Industry

Tech

Quick Insights into Trimble Product Quality

Trimble's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.

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Ranked Trimble Product Quality the Highest

31-35
4.7
Caucasian
4.7
Over 10 Years
4.5

Ranked Trimble Product Quality the Lowest

5 to 10 Years
4
Construction
3.9
Other
3.5

Trimble Product Quality Score by Gender

Trimble's Product Quality score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Trimble Product Quality Score by Ethnicity

Trimble's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.7
Caucasian4.7
Other
3.5
Other3.5

Trimble Product Quality Score by Age

Trimble's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
26-30
4.2
26-304.2
31-35
4.7
31-354.7
36-40
4.1
36-404.1
41-45
4.6
41-454.6
46-50
4.6
46-504.6

Trimble Product Quality Score by Usage

Trimble's Product Quality score was rated the highest by customers who have used Trimble's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.4
5 to 10 Years
4
Over 10 Years
4.5

Trimble Product Quality Score by Industry

Trimble's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Tech
4.3
Architecture and Planning
4.3
Construction
3.9

Trimble Product Quality vs. Competitors

Compared to its competitors, Trimble's Product Quality score is rated right above Lecia Geosystems part of Hexagon, and is preceded by Autodesk.

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Trimble's Logo
VS
Esri's Logo
Palantir Technologies' Logo
Autodesk's Logo
Lecia Geosystems part of Hexagon's Logo
Hexagon Geospatial's Logo
Vectorworks' Logo

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Product Quality for Other Tech Brands

In the Tech industry, Trimble's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
Trimble4/5
ROBLOX4/5

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Trimble Pricing

Trimble ROI & Value For Money

3.8/5

Trimble has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Trimble Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from Trimble.

Quick Insights into Trimble ROI

Trimble's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.

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Ranked Trimble ROI the Highest

31-35
4.9
Architecture and Planning
4.5
Caucasian
4.5

Ranked Trimble ROI the Lowest

5 to 10 Years
3.5
Construction
3.5
Other
3.5

Trimble ROI Score by Gender

Trimble's ROI score was rated 3.8 by Male customers on Comparably.

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Male

3.8/5

Female

N/A

Trimble ROI Score by Ethnicity

Trimble's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Other
3.5
Other3.5

Trimble ROI Score by Age

Trimble's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
26-30
4.1
26-304.1
31-35
4.9
31-354.9
36-40
3.6
36-403.6
41-45
3.5
41-453.5
46-50
4.1
46-504.1

Trimble ROI Score by Usage

Trimble's ROI score was rated the highest by customers who have used Trimble's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.7
5 to 10 Years
3.5
Over 10 Years
3.7

Trimble ROI Score by Industry

Trimble's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Tech
3.8
Architecture and Planning
4.5
Construction
3.5

Trimble Pricing vs. Competitors

Compared to its competitors, Trimble's ROI score is rated right above Vectorworks, and is preceded by Autodesk.

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Trimble's Logo
VS
Esri's Logo
Palantir Technologies' Logo
Autodesk's Logo
Vectorworks' Logo
Lecia Geosystems part of Hexagon's Logo
Hexagon Geospatial's Logo

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ROI for Other Tech Brands

In the Tech industry, Trimble's ROI score is rated right above ROBLOX, and is preceded by Apple.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Apple4/5
Trimble3.8/5
ROBLOX3.8/5

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Zoom Video Communications' Logo
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Netflix's Logo
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Trimble Customer Satisfaction (CSAT)

Trimble Customer Satisfaction (CSAT) Score

100 / 100

Trimble has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trimble Customer Satisfaction

Trimble's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Trimble Customer Satisfaction the Highest

26-30
100%
Less than 1 Year
100%
Male
100%

Ranked Trimble Customer Satisfaction the Lowest

31-35
100%

Trimble Customer Satisfaction Score by Gender

Trimble's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100
Male
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Trimble Customer Satisfaction Score by Ethnicity

CSAT according to Other

Trimble's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Trimble Customer Satisfaction Score by Age

Trimble's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 31-35 on Comparably.

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0
20
40
60
80
100
26-30 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%

Trimble Customer Satisfaction Score by Usage

Trimble's Customer Satisfaction score was rated 100 points by customers who have used Trimble's products/services for Less than 1 Year.

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Less than 1 Year
100

Trimble Customer Satisfaction Score by Industry

Trimble's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech
100

Trimble Customer Satisfaction vs. Competitors

Compared to its competitors, Trimble's Customer Satisfaction score is rated right above Esri.

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Trimble's Logo
VS
Esri's Logo
Lecia Geosystems part of Hexagon's Logo
Palantir Technologies' Logo
Autodesk's Logo
Vectorworks' Logo
Hexagon Geospatial's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Trimble's Customer Satisfaction score is rated right above Nintendo.

COMPANYCustomer Satisfaction (CSAT) Score
Trimble100%
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Trimble Customer Service

3.7/5

Trimble has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Trimble's Customer Service

Address

10368 Westmoor Dr, Westminster, CO 80021


Website

http://www.trimble.com


Phone Number

3039153390

Quick Insights into Trimble Customer Service

Trimble's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.

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Ranked Trimble Customer Service the Highest

31-35
4.9
Caucasian
4.5
Less than 1 Year
4.4

Ranked Trimble Customer Service the Lowest

Over 10 Years
3.5
Construction
3.3
41-45
2.8

Trimble Customer Service Score by Gender

Trimble's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Trimble Customer Service Score by Ethnicity

Trimble's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
Other
3.8
Other3.8

Trimble Customer Service Score by Age

Trimble's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
26-30
4.6
26-304.6
31-35
4.9
31-354.9
36-40
3.9
36-403.9
41-45
2.8
41-452.8
46-50
4
46-504

Trimble Customer Service Score by Usage

Trimble's Customer Service score was rated the highest by customers who have used Trimble's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.9
5 to 10 Years
3.6
Over 10 Years
3.5

Trimble Customer Service Score by Industry

Trimble's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Tech
3.8
Architecture and Planning
4.3
Construction
3.3

Trimble Customer Service vs. Competitors

Compared to its competitors, Trimble's Customer Service score is rated right above Vectorworks, and is preceded by Autodesk.

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Trimble's Logo
VS
Esri's Logo
Palantir Technologies' Logo
Autodesk's Logo
Vectorworks' Logo
Lecia Geosystems part of Hexagon's Logo
Hexagon Geospatial's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Trimble's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
Trimble3.7/5
ROBLOX3.6/5

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Zoom Video Communications' Logo
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Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Trimble as an Employer

4.7/5

Trimble has a 4.7/5 stars for its overall company culture rated by their employees

  Trimble CEO
top
5%
CEO of Trimble

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trimble scored a 22 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Trimble would recommend the brand to a friend. ENPS measures how likely Trimble employees would recommend working at Trimble to a friend.

Net Promoter Score

22
NPS Score
50%Promoters
22%Passive
28%Detractors

Employee Net Promoter Score

53
eNPS Score
62%Promoters
29%Passive
9%Detractors

Global Ranking Snapshot

Trimble is ranked #347 in the Global Top 100 Brands. It ranks just behind Omnicom Media Group and just ahead of Olive Garden Italian Restaurants.

RANKCOMPANYCEOINDUSTRY
345
Sunrise Senior Living  Sunrise Senior Living CEO
Jack Callison
Health and Wellness
346
Omnicom Media Group  Omnicom Media Group CEO
Daryl Simm
Media and Entertainment
347
Trimble  Trimble CEO
Robert G. Painter
Tech
348
Olive Garden Italian Restaurants  Olive Garden Italian Restaurants CEO
Dan Kiernan
Food and Beverages
349
GE Healthcare  GE Healthcare CEO
Kieran Murphy
Health and Wellness
350
Burton  Burton CEO
Donna Carpenter
Retail
351
Wellhub  Wellhub CEO
Cesar Carvalho
Health and Wellness

Tech Ranking Snapshot

Trimble is ranked #99 in the Tech Industry. It ranks just behind Poshmark and just ahead of Wellhub.

RANKCOMPANYLocation
97
Textron
Providence, RI
98
Poshmark
Redwood City, CA
99
Trimble
Westminster, CO
100
Wellhub
New York City, NY
101
OpenText
Waterloo, IA
102
Ingersoll Rand
Swords Creek, VA
103
Nokia
New Providence, NJ