-15
NPS
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Lecia Geosystems part of Hexagon
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About Lecia Geosystems part of Hexagon's Brand
Leica Geosystems creates complete solutions for professionals across the planet. Among its major competitors, Lecia Geosystems part of Hexagon is ranked in 2nd place for NPS while Trimble is 1st. Overall, Lecia Geosystems part of Hexagon has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Lecia Geosystems part of Hexagon Ranking
- #2 / 2 of its competitors
Lecia Geosystems part of Hexagon NPS
Lecia Geosystems part of Hexagon's Net Promoter Score (NPS) is a -15 with 14% Promoters, 57% Passives, and 29% Detractors. Net Promoter Score tracks whether Lecia Geosystems part of Hexagon's customers would recommend using the product based on a scale of -100 to 100.
Lecia Geosystems part of Hexagon Overall NPS
| 14% | Promoters |
|---|---|
| 57% | Passives |
| 29% | Detractors |
Lecia Geosystems part of Hexagon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
May 2022 -66 | May 2022 | -66 |
Mar 2023 -50 | Mar 2023 | -50 |
May 2023 -40 | May 2023 | -40 |
Jul 2023 -17 | Jul 2023 | -17 |
Nov 2024 -14 | Nov 2024 | -14 |
How Other Brands Compare
Lecia Geosystems part of Hexagon is ranked second for NPS among its competitors. Trimble comes in first.
Lecia Geosystems part of Hexagon |  Trimble | |
| Global Ranking | #- | #347 |
| NPS | -15 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lecia Geosystems part of Hexagon NPS by Gender
Lecia Geosystems part of Hexagon's NPS was rated 0 by Male customers on Comparably.
Male
0
Lecia Geosystems part of Hexagon's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Lecia Geosystems part of Hexagon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lecia Geosystems part of Hexagon NPS vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's NPS is rated right below Trimble.
| COMPANY | NPS Score | |
|---|---|---|
| Trimble | 22 |
| Lecia Geosystems part of Hexagon | -15 |
Lecia Geosystems part of Hexagon Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Lecia Geosystems part of Hexagon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lecia Geosystems part of Hexagon Customer Loyalty Score by Gender
Lecia Geosystems part of Hexagon's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Lecia Geosystems part of Hexagon Customer Loyalty vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's Customer Loyalty score is rated right below Trimble.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trimble | 78% |
| Lecia Geosystems part of Hexagon | 65% |
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Lecia Geosystems part of Hexagon Product Quality
3.8/5
Lecia Geosystems part of Hexagon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lecia Geosystems part of Hexagon Product Information
Lecia Geosystems part of Hexagon’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://leica-geosystems.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Electronics
Quick Insights into Lecia Geosystems part of Hexagon Product Quality
Lecia Geosystems part of Hexagon's Product Quality score was rated highest by Male customers.
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Ranked Lecia Geosystems part of Hexagon Product Quality the Highest
Lecia Geosystems part of Hexagon Product Quality Score by Gender
Lecia Geosystems part of Hexagon's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Lecia Geosystems part of Hexagon Product Quality vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's Product Quality score is rated right below Trimble.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trimble | 4/5 |
| Lecia Geosystems part of Hexagon | 3.8/5 |
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Lecia Geosystems part of Hexagon Pricing
Lecia Geosystems part of Hexagon ROI & Value For Money
3.3/5
Lecia Geosystems part of Hexagon has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Lecia Geosystems part of Hexagon ROI
Lecia Geosystems part of Hexagon's ROI score was rated highest by Male customers.
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Ranked Lecia Geosystems part of Hexagon ROI the Highest
Lecia Geosystems part of Hexagon ROI Score by Gender
Lecia Geosystems part of Hexagon's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Lecia Geosystems part of Hexagon Pricing vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's ROI score is rated right below Trimble.
| COMPANY | Pricing Score | |
|---|---|---|
| Trimble | 3.8/5 |
| Lecia Geosystems part of Hexagon | 3.3/5 |
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Lecia Geosystems part of Hexagon Customer Satisfaction (CSAT)
Lecia Geosystems part of Hexagon Customer Satisfaction (CSAT) Score
83 / 100
Lecia Geosystems part of Hexagon has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lecia Geosystems part of Hexagon Customer Satisfaction
Lecia Geosystems part of Hexagon's Customer Satisfaction score was rated highest by Male customers.
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Ranked Lecia Geosystems part of Hexagon Customer Satisfaction the Highest
Lecia Geosystems part of Hexagon Customer Satisfaction Score by Gender
Lecia Geosystems part of Hexagon's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lecia Geosystems part of Hexagon Customer Satisfaction vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's Customer Satisfaction score is rated right below Trimble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trimble | 100% |
| Lecia Geosystems part of Hexagon | 83% |
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Lecia Geosystems part of Hexagon Customer Service
3.3/5
Lecia Geosystems part of Hexagon has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Lecia Geosystems part of Hexagon's Customer Service
Address
Heinrich-Wild-Strasse, 9435 Switzerland
Website
http://leica-geosystems.com/
Phone Number
7703269646
Lecia Geosystems part of Hexagon's Social Links
Quick Insights into Lecia Geosystems part of Hexagon Customer Service
Lecia Geosystems part of Hexagon's Customer Service score was rated highest by Male customers.
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Ranked Lecia Geosystems part of Hexagon Customer Service the Highest
Lecia Geosystems part of Hexagon Customer Service Score by Gender
Lecia Geosystems part of Hexagon's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Lecia Geosystems part of Hexagon Customer Service vs. Competitors
Compared to its competitors, Lecia Geosystems part of Hexagon's Customer Service score is rated right below Trimble.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trimble | 3.7/5 |
| Lecia Geosystems part of Hexagon | 3.3/5 |
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Lecia Geosystems part of Hexagon as an Employer
2.9/5
Lecia Geosystems part of Hexagon has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
CEO of Lecia Geosystems part of Hexagon
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lecia Geosystems part of Hexagon scored a -15 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Lecia Geosystems part of Hexagon would recommend the brand to a friend. ENPS measures how likely Lecia Geosystems part of Hexagon employees would recommend working at Lecia Geosystems part of Hexagon to a friend.
Net Promoter Score
-15
NPS Score
| 14% | Promoters |
|---|---|
| 57% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
