-57
NPS
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Hexagon Geospatial
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About Hexagon Geospatial's Brand
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Hexagon Geospatial NPS
Hexagon Geospatial's Net Promoter Score (NPS) is a -57 with 0% Promoters, 43% Passives, and 57% Detractors. Net Promoter Score tracks whether Hexagon Geospatial's customers would recommend using the product based on a scale of -100 to 100.
Hexagon Geospatial Overall NPS
| 0% | Promoters |
|---|---|
| 43% | Passives |
| 57% | Detractors |
Hexagon Geospatial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Apr 2021 -50 | Apr 2021 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2023 -60 | Oct 2023 | -60 |
Feb 2025 -50 | Feb 2025 | -50 |
Oct 2025 -57 | Oct 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hexagon Geospatial NPS by Gender
Hexagon Geospatial's NPS was rated -33 by Male customers on Comparably.
Male
-33
Hexagon Geospatial's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Hexagon Geospatial's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hexagon Geospatial Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hexagon Geospatial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hexagon Geospatial Customer Loyalty Score by Gender
Hexagon Geospatial's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hexagon Geospatial Product Quality
3.7/5
Hexagon Geospatial has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hexagon Geospatial Product Information
Hexagon Geospatial’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://hexagongeospatial.com
- Company Size
- 201-500 Employees
Quick Insights into Hexagon Geospatial Product Quality
Hexagon Geospatial's Product Quality score was rated highest by Male customers.
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Ranked Hexagon Geospatial Product Quality the Highest
Hexagon Geospatial Product Quality Score by Gender
Hexagon Geospatial's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hexagon Geospatial.
Male
3.5/5
Female
N/A
Hexagon Geospatial Pricing
Hexagon Geospatial ROI & Value For Money
2.8/5
Hexagon Geospatial has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Hexagon Geospatial ROI
Hexagon Geospatial's ROI score was rated highest by Male customers.
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Ranked Hexagon Geospatial ROI the Highest
Hexagon Geospatial ROI Score by Gender
Hexagon Geospatial's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Hexagon Geospatial Customer Satisfaction (CSAT)
Hexagon Geospatial Customer Satisfaction (CSAT) Score
67 / 100
Hexagon Geospatial has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hexagon Geospatial Customer Service
2.8/5
Hexagon Geospatial has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Hexagon Geospatial's Customer Service
Address
Norcross, GA
Website
http://hexagongeospatial.com
Quick Insights into Hexagon Geospatial Customer Service
Hexagon Geospatial's Customer Service score was rated highest by Male customers.
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Ranked Hexagon Geospatial Customer Service the Highest
Hexagon Geospatial Customer Service Score by Gender
Hexagon Geospatial's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hexagon Geospatial.
Male
3.1/5
Female
N/A
Hexagon Geospatial as an Employer
4.5/5
Hexagon Geospatial has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hexagon Geospatial scored a -57 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Hexagon Geospatial would recommend the brand to a friend. ENPS measures how likely Hexagon Geospatial employees would recommend working at Hexagon Geospatial to a friend.
Net Promoter Score
-57
NPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 65% | Promoters |
|---|---|
| 22% | Passive |
| 13% | Detractors |
