24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#30
Food and Beverages Brands
Brand Page
Olive Garden Italian Restaurants
Marketing or Exec? Claim Your Free Account
Olive Garden Italian Restaurants is ranked #30 in Food and Beverages Brands
Olive Garden Italian Restaurants is ranked #30 in Food and Beverages Brands
About Olive Garden Italian Restaurants' Brand
Olive Garden Italian Restaurants’s brand is ranked #348 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Olive Garden Italian Restaurants. When compared to other organizations within the Food and Beverages industry, Olive Garden Italian Restaurants is ranked #30.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Olive Garden Italian Restaurants Ranking
- #30 in Food and Beverages
Olive Garden Italian Restaurants NPS
Olive Garden Italian Restaurants's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Olive Garden Italian Restaurants's customers would recommend using the product based on a scale of -100 to 100.
Olive Garden Italian Restaurants Overall NPS
| 51% | Promoters |
|---|---|
| 22% | Passives |
| 27% | Detractors |
Olive Garden Italian Restaurants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 16 | Jan 2023 | 16 |
Mar 2023 24 | Mar 2023 | 24 |
May 2023 25 | May 2023 | 25 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 34 | Nov 2023 | 34 |
Feb 2024 35 | Feb 2024 | 35 |
Apr 2024 32 | Apr 2024 | 32 |
May 2024 27 | May 2024 | 27 |
Jul 2024 28 | Jul 2024 | 28 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olive Garden Italian Restaurants NPS by Gender
Olive Garden Italian Restaurants's NPS was rated 80 by Female customers on Comparably.
Female
80
Olive Garden Italian Restaurants's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Male
N/A
Olive Garden Italian Restaurants's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Olive Garden Italian Restaurants NPS by Usage
Olive Garden Italian Restaurants's NPS was rated the highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 33 | Over 10 Years | 33 |
Olive Garden Italian Restaurants NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Olive Garden Italian Restaurants's NPS is rated right above PepsiCo, and is preceded by Mars.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
| Olive Garden Italian Restaurants | 24 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
Olive Garden Italian Restaurants Customer Reviews
Out of the 3 Olive Garden Italian Restaurants customer reviews 2 were positive and 1 was constructive. Olive Garden Italian Restaurants customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Olive Garden Italian Restaurants Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Olive Garden Italian Restaurants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Olive Garden Italian Restaurants Customer Loyalty Score by Gender
Olive Garden Italian Restaurants's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Olive Garden Italian Restaurants.
Female
100%
Yes
Male
N/A
Yes
Olive Garden Italian Restaurants Customer Loyalty Score by Usage
Olive Garden Italian Restaurants's Customer Loyalty score was rated the highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Olive Garden Italian Restaurants's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
| Olive Garden Italian Restaurants | 76% |
Unlock Olive Garden Italian Restaurants Customer Loyalty vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Olive Garden Italian Restaurants Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.
Olive Garden Italian Restaurants Product Quality
3.8/5
Olive Garden Italian Restaurants has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Olive Garden Italian Restaurants' overall Product Quality score rated by its users and customers.
Olive Garden Italian Restaurants Product Information
Olive Garden Italian Restaurants’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Olive Garden Italian Restaurants Product Quality
Olive Garden Italian Restaurants's Product Quality score was rated highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and rated lowest by customers who have used Olive Garden Italian Restaurants's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Olive Garden Italian Restaurants' Product Quality.
Ranked Olive Garden Italian Restaurants Product Quality the Highest
Ranked Olive Garden Italian Restaurants Product Quality the Lowest
Olive Garden Italian Restaurants Product Quality Score by Gender
Olive Garden Italian Restaurants's Product Quality score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Olive Garden Italian Restaurants.
Female
4.4/5
Male
N/A
Olive Garden Italian Restaurants Product Quality Score by Usage
Olive Garden Italian Restaurants's Product Quality score was rated the highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Olive Garden Italian Restaurants's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| Olive Garden Italian Restaurants | 3.8/5 |
| McDonald's | 3.7/5 |
Unlock Olive Garden Italian Restaurants Product Quality vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Olive Garden Italian Restaurants Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.
Olive Garden Italian Restaurants Pricing
Olive Garden Italian Restaurants ROI & Value For Money
3.9/5
Olive Garden Italian Restaurants has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Olive Garden Italian Restaurants' overall ROI score rated by its users and customers.
Quick Insights into Olive Garden Italian Restaurants ROI
Olive Garden Italian Restaurants's ROI score was rated highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and rated lowest by customers who have used Olive Garden Italian Restaurants's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Olive Garden Italian Restaurants' ROI score.
Ranked Olive Garden Italian Restaurants ROI the Highest
Ranked Olive Garden Italian Restaurants ROI the Lowest
Olive Garden Italian Restaurants ROI Score by Gender
Olive Garden Italian Restaurants's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Olive Garden Italian Restaurants.
Female
3.8/5
Male
N/A
Olive Garden Italian Restaurants ROI Score by Usage
Olive Garden Italian Restaurants's ROI score was rated the highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Olive Garden Italian Restaurants's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Olive Garden Italian Restaurants | 3.9/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
Unlock Olive Garden Italian Restaurants ROI vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Olive Garden Italian Restaurants ROI vs. Companies in Food and Beverages data and gain insights into your customers today.
Olive Garden Italian Restaurants Customer Satisfaction (CSAT)
Olive Garden Italian Restaurants Customer Satisfaction (CSAT) Score
70 / 100
Olive Garden Italian Restaurants has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Olive Garden Italian Restaurants Customer Satisfaction
Olive Garden Italian Restaurants's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Olive Garden Italian Restaurants' Customer Satisfaction.
Ranked Olive Garden Italian Restaurants Customer Satisfaction the Highest
Olive Garden Italian Restaurants Customer Satisfaction Score by Gender
Olive Garden Italian Restaurants's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Olive Garden Italian Restaurants.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Olive Garden Italian Restaurants Customer Satisfaction Score by Usage
Olive Garden Italian Restaurants's Customer Satisfaction score was rated 100 points by customers who have used Olive Garden Italian Restaurants's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Olive Garden Italian Restaurants's Customer Satisfaction score is rated right below McDonald's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
| Olive Garden Italian Restaurants | 70% |
Unlock Olive Garden Italian Restaurants Customer Satisfaction vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Olive Garden Italian Restaurants Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.
Olive Garden Italian Restaurants Customer Service
3.8/5
Olive Garden Italian Restaurants has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Olive Garden Italian Restaurants' overall Customer Service score rated by its users and customers.
About Olive Garden Italian Restaurants's Customer Service
Website
https://www.olivegarden.com/home
Quick Insights into Olive Garden Italian Restaurants Customer Service
Olive Garden Italian Restaurants's Customer Service score was rated highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and rated lowest by customers who have used Olive Garden Italian Restaurants's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Olive Garden Italian Restaurants' Customer Service score.
Ranked Olive Garden Italian Restaurants Customer Service the Highest
Ranked Olive Garden Italian Restaurants Customer Service the Lowest
Olive Garden Italian Restaurants Customer Service Score by Gender
Olive Garden Italian Restaurants's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Olive Garden Italian Restaurants.
Female
4.4/5
Male
N/A
Olive Garden Italian Restaurants Customer Service Score by Usage
Olive Garden Italian Restaurants's Customer Service score was rated the highest by customers who have used Olive Garden Italian Restaurants's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Olive Garden Italian Restaurants's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| Olive Garden Italian Restaurants | 3.8/5 |
| McDonald's | 3.6/5 |
Unlock Olive Garden Italian Restaurants Customer Service vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Olive Garden Italian Restaurants Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.
Olive Garden Italian Restaurants as an Employer
3.9/5
Olive Garden Italian Restaurants has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
CEO of Olive Garden Italian Restaurants
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Olive Garden Italian Restaurants scored a 24 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Olive Garden Italian Restaurants would recommend the brand to a friend. ENPS measures how likely Olive Garden Italian Restaurants employees would recommend working at Olive Garden Italian Restaurants to a friend.
Net Promoter Score
24
NPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Olive Garden Italian Restaurants is ranked #348 in the Global Top 100 Brands. It ranks just behind Trimble and just ahead of GE Healthcare.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
346 |  | Omnicom Media Group |  | Daryl Simm | Media and Entertainment |
347 |  | Trimble |  | Robert G. Painter | Tech |
348 | | Olive Garden Italian Restaurants | | Dan Kiernan | Food and Beverages |
349 |  | GE Healthcare |  | Kieran Murphy | Health and Wellness |
350 |  | Burton |  | Donna Carpenter | Retail |
351 |  | Wellhub |  | Cesar Carvalho | Health and Wellness |
352 |  | OpenText |  | Mark Barrenechea | Tech |
Food and Beverages Ranking Snapshot
Olive Garden Italian Restaurants is ranked #30 in the Food and Beverages Industry. It ranks just behind Diageo and just ahead of Frito-Lay.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Darden Restaurants | Orlando, FL |
29 |  | Diageo | London, AR |
30 | | Olive Garden Italian Restaurants | |
31 |  | Frito-Lay | Plano, TX |
32 |  | Toast | Boston, MA |
33 |  | Dairy Queen | Minneapolis, MN |
34 |  | Olive Garden | Orlando, FL |
