17
NPS
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ANSYS INC
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About ANSYS INC's Brand
ANSYS, Inc., founded in 1970, develops and globally markets engineering simulation software and technologies widely used by engineers, Among its major competitors, ANSYS INC is ranked in 6th place for NPS while COMSOL is 1st, and Cadence Design Systems is 2nd.Their current market cap is $31.00B
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
ANSYS INC CMO
ANSYS INC Ranking
- #4 / 4 of its competitors
ANSYS INC NPS
ANSYS INC's Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether ANSYS INC's customers would recommend using the product based on a scale of -100 to 100.
ANSYS INC Overall NPS
| 51% | Promoters |
|---|---|
| 15% | Passives |
| 34% | Detractors |
ANSYS INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 14 | Sep 2023 | 14 |
Nov 2023 12 | Nov 2023 | 12 |
Jan 2024 14 | Jan 2024 | 14 |
Feb 2024 17 | Feb 2024 | 17 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 20 | May 2024 | 20 |
Jul 2024 21 | Jul 2024 | 21 |
Nov 2024 23 | Nov 2024 | 23 |
Dec 2024 18 | Dec 2024 | 18 |
Jul 2025 16 | Jul 2025 | 16 |
Sep 2025 16 | Sep 2025 | 16 |
How Other Brands Compare
ANSYS INC is ranked #4 for NPS among its competitors. Cadence Design Systems and Autodesk come in first and second, with PTC coming in at third. Among those competitors, it is the third most valued company behind Cadence Design Systems.
ANSYS INC |  Autodesk |  Cadence Design Systems |  PTC | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 17 | 32 | 46 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $31.00B | $62.34B | $64.38B | $17.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ANSYS INC NPS by Gender
Female customers rated ANSYS INC's NPS 49 points higher than Male customers.
Male
18
ANSYS INC's NPS was rated 18 by Male customers on Comparably.
45%
Promoters
28%
Passives
27%
Detractors
Female
67
ANSYS INC's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
ANSYS INC NPS by Ethnicity
ANSYS INC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -25 | Other | -25 |
ANSYS INC NPS by Age
ANSYS INC's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
ANSYS INC NPS by Usage
ANSYS INC's NPS was rated the highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
Over 10 Years -25 | Over 10 Years | -25 |
ANSYS INC NPS vs. Competitors
Compared to its competitors, ANSYS INC's NPS is rated right above AspenTech, and is preceded by PTC.
| COMPANY | NPS Score | |
|---|---|---|
 | COMSOL | 100 |
| Cadence Design Systems | 46 |
| Autodesk | 32 |
 | MSC Software | 22 |
| PTC | 20 |
| ANSYS INC | 17 |
 | AspenTech | 2 |
 | Presagis | N/A |
ANSYS INC Customer Reviews
Out of the 5 ANSYS INC customer reviews 4 were positive and 1 was constructive. ANSYS INC customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ANSYS INC Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ANSYS INC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ANSYS INC Customer Loyalty Score by Gender
Female customers rated ANSYS INC's Customer Loyalty score 16% higher than Male customers.
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Male
84%
Yes
Female
100%
Yes
ANSYS INC Customer Loyalty Score by Ethnicity
ANSYS INC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
ANSYS INC Customer Loyalty Score by Age
ANSYS INC's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
ANSYS INC Customer Loyalty Score by Usage
ANSYS INC's Customer Loyalty score was rated the highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ANSYS INC Customer Loyalty Score by Industry
ANSYS INC's Customer Loyalty score was rated 87% by Tech industry customers.
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ANSYS INC Customer Loyalty vs. Competitors
Compared to its competitors, ANSYS INC's Customer Loyalty score is rated right above Cadence Design Systems, and is preceded by MSC Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| COMSOL | 100% |
| Autodesk | 83% |
| PTC | 80% |
| MSC Software | 79% |
| ANSYS INC | 79% |
| Cadence Design Systems | 74% |
| AspenTech | 56% |
| Presagis | N/A |
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ANSYS INC Product Quality
3.9/5
ANSYS INC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ANSYS INC Product Information
ANSYS INC’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ANSYS INC's product the highest.
- Website
- http://www.ansys.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Quick Insights into ANSYS INC Product Quality
ANSYS INC's Product Quality score was rated highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and rated lowest by customers who have used ANSYS INC's products/services for Over 10 Years.
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Ranked ANSYS INC Product Quality the Highest
Ranked ANSYS INC Product Quality the Lowest
ANSYS INC Product Quality Score by Gender
Female customers rated ANSYS INC's Product Quality score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
ANSYS INC Product Quality Score by Ethnicity
ANSYS INC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.9 | Other | 3.9 |
ANSYS INC Product Quality Score by Age
ANSYS INC's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.3 | 26-30 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
ANSYS INC Product Quality Score by Usage
ANSYS INC's Product Quality score was rated the highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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ANSYS INC Product Quality Score by Industry
ANSYS INC's Product Quality score was rated 4 stars by Tech industry customers.
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ANSYS INC Product Quality vs. Competitors
Compared to its competitors, ANSYS INC's Product Quality score is rated right above PTC, and is preceded by MSC Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| COMSOL | 4.5/5 |
| Autodesk | 4/5 |
| Cadence Design Systems | 3.9/5 |
| MSC Software | 3.9/5 |
| ANSYS INC | 3.9/5 |
| PTC | 3.9/5 |
| AspenTech | 3.5/5 |
| Presagis | N/A |
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ANSYS INC Pricing
ANSYS INC ROI & Value For Money
3.7/5
ANSYS INC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ANSYS INC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ANSYS INC ROI
ANSYS INC's ROI score was rated highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and rated lowest by customers who have used ANSYS INC's products/services for Over 10 Years.
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Ranked ANSYS INC ROI the Highest
Ranked ANSYS INC ROI the Lowest
ANSYS INC ROI Score by Gender
Female customers rated ANSYS INC's ROI score 0.5 stars higher than Male customers.
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Male
3.6/5
Female
4.1/5
ANSYS INC ROI Score by Ethnicity
ANSYS INC's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.7 | Other | 3.7 |
ANSYS INC ROI Score by Age
ANSYS INC's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.3 | 26-30 | 4.3 |
36-40 3.6 | 36-40 | 3.6 |
ANSYS INC ROI Score by Usage
ANSYS INC's ROI score was rated the highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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ANSYS INC ROI Score by Industry
ANSYS INC's ROI score was rated 3.8 stars by Tech industry customers.
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ANSYS INC Pricing vs. Competitors
Compared to its competitors, ANSYS INC's ROI score is rated right above AspenTech, and is preceded by PTC.
| COMPANY | Pricing Score | |
|---|---|---|
| MSC Software | 4.1/5 |
| COMSOL | 4/5 |
| Autodesk | 3.9/5 |
| Cadence Design Systems | 3.8/5 |
| PTC | 3.8/5 |
| ANSYS INC | 3.7/5 |
| AspenTech | 3.3/5 |
| Presagis | N/A |
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ANSYS INC Customer Satisfaction (CSAT)
ANSYS INC Customer Satisfaction (CSAT) Score
73 / 100
ANSYS INC has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
35%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ANSYS INC Customer Satisfaction
ANSYS INC's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used ANSYS INC's products/services for Over 10 Years.
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Ranked ANSYS INC Customer Satisfaction the Highest
Ranked ANSYS INC Customer Satisfaction the Lowest
ANSYS INC Customer Satisfaction Score by Gender
ANSYS INC's Customer Satisfaction score was rated 70 by Male customers on Comparably.
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70 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 10% |
ANSYS INC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ANSYS INC's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
ANSYS INC's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
ANSYS INC's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
ANSYS INC Customer Satisfaction Score by Age
ANSYS INC's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 36-40 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 67% |
ANSYS INC Customer Satisfaction Score by Usage
ANSYS INC's Customer Satisfaction score was rated the highest by customers who have used ANSYS INC's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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ANSYS INC Customer Satisfaction Score by Industry
ANSYS INC's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}ANSYS INC Customer Satisfaction vs. Competitors
Compared to its competitors, ANSYS INC's Customer Satisfaction score is rated right above Autodesk, and is preceded by PTC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| COMSOL | 100% |
| MSC Software | 100% |
| Cadence Design Systems | 80% |
| PTC | 79% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| AspenTech | 60% |
| Presagis | 0% |
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ANSYS INC Customer Service
3.7/5
ANSYS INC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ANSYS INC's Customer Service
Address
2600 Ansys Drive, Canonsburg, PA 15317
Website
http://www.ansys.com
Phone Number
1(724) 746-3304
Quick Insights into ANSYS INC Customer Service
ANSYS INC's Customer Service score was rated highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and rated lowest by customers who have used ANSYS INC's products/services for Over 10 Years.
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Ranked ANSYS INC Customer Service the Highest
Ranked ANSYS INC Customer Service the Lowest
ANSYS INC Customer Service Score by Gender
Female customers rated ANSYS INC's Customer Service score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
ANSYS INC Customer Service Score by Ethnicity
ANSYS INC's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.9 | Other | 3.9 |
ANSYS INC Customer Service Score by Age
ANSYS INC's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.2 | 36-40 | 3.2 |
ANSYS INC Customer Service Score by Usage
ANSYS INC's Customer Service score was rated the highest by customers who have used ANSYS INC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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ANSYS INC Customer Service Score by Industry
ANSYS INC's Customer Service score was rated 3.5 stars by Tech industry customers.
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ANSYS INC Customer Service vs. Competitors
Compared to its competitors, ANSYS INC's Customer Service score is rated right above AspenTech, and is preceded by Autodesk.
| COMPANY | Customer Service Score | |
|---|---|---|
| MSC Software | 4.2/5 |
| COMSOL | 4/5 |
| Cadence Design Systems | 3.9/5 |
| PTC | 3.9/5 |
| Autodesk | 3.8/5 |
| ANSYS INC | 3.7/5 |
| AspenTech | 3.3/5 |
| Presagis | N/A |
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ANSYS INC as an Employer
4.3/5
ANSYS INC has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ANSYS INC scored a 17 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of ANSYS INC would recommend the brand to a friend. ENPS measures how likely ANSYS INC employees would recommend working at ANSYS INC to a friend.
Net Promoter Score
17
NPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
