AspenTech NPS & Customer Reviews

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AspenTech

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AspenTech

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About AspenTech's Brand

Aspen Technology provides process optimization software solutions. Among its major competitors, AspenTech is ranked in 6th place for NPS while OSIsoft is 1st, and Aveva Group is 2nd.

Brand at a Glance

56%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

AspenTech CMO

Lawrence Schwartz

AspenTech Ranking

^#4 / 4 of its competitors

AspenTech NPS

AspenTech's Net Promoter Score (NPS) is a 2 with 39% Promoters, 24% Passives, and 37% Detractors. Net Promoter Score tracks whether AspenTech's customers would recommend using the product based on a scale of -100 to 100.

AspenTech Overall NPS

NPS

39%	Promoters
24%	Passives
37%	Detractors

AspenTech NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 3	Jan 2024	3
Apr 2024 3	Apr 2024	3
May 2024 6	May 2024	6
Jul 2024 2	Jul 2024	2
Aug 2024 2	Aug 2024	2
Sep 2024 2	Sep 2024	2
Nov 2024 5	Nov 2024	5
Jan 2025 0	Jan 2025	0
Feb 2025 2	Feb 2025	2
Jun 2025 3	Jun 2025	3
Sep 2025 3	Sep 2025	3
Oct 2025 2	Oct 2025	2

How Other Brands Compare

AspenTech is ranked #4 for NPS among its competitors. ANSYS INC and Micro Focus come in first and second, with Honeywell coming in at third.

	AspenTech	Honeywell	ANSYS INC	Micro Focus
Global Ranking	#-	#179	#-	#-
NPS	2	9	17	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$141.58B	$31.00B	$2.58M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AspenTech NPS by Gender

Male customers rated AspenTech's NPS 91 points higher than Female customers.

Male

AspenTech's NPS was rated 31 by Male customers on Comparably.

46%

Promoters

39%

Passives

15%

Detractors

Female

-60

AspenTech's NPS was rated -60 by Female customers on Comparably.

20%

Promoters

Passives

80%

Detractors

AspenTech NPS by Ethnicity

AspenTech's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 11	Asian or Pacific Islander	11
Other 67	Other	67

AspenTech NPS by Age

AspenTech's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

31-35

25%

50%

25%

36-40

25%

50%

46-50

75%

25%

51-55

25%

50%

AspenTech NPS by Usage

AspenTech's NPS was rated the highest by customers who have used AspenTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
2 to 5 Years 20	2 to 5 Years	20
Over 10 Years 17	Over 10 Years	17

AspenTech NPS vs. Competitors

Compared to its competitors, AspenTech's NPS is rated right above Pyramid analytics, and is preceded by Honeywell.

COMPANY		NPS Score
	OSIsoft	100
	Aveva Group	54
	ANSYS INC	17
	Micro Focus	17
	Honeywell	9
	AspenTech	2
	Pyramid analytics	N/A
	OSISOFT, LLC	-34

AspenTech Customer Reviews

Out of the 5 AspenTech customer reviews 3 were positive and 2 were constructive. AspenTech customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AspenTech Customer Loyalty

56%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

56% of AspenTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

56%

44%

AspenTech Customer Loyalty Score by Gender

Male customers rated AspenTech's Customer Loyalty score 62% higher than Female customers.

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Male

72%

Yes

Female

10%

Yes

AspenTech Customer Loyalty Score by Ethnicity

AspenTech's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

100

out of 100

Other

AspenTech Customer Loyalty Score by Age

AspenTech's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 55%	31-35	55%
36-40 55%	36-40	55%
46-50 78%	46-50	78%
51-55 55%	51-55	55%

AspenTech Customer Loyalty Score by Usage

AspenTech's Customer Loyalty score was rated the highest by customers who have used AspenTech's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
2 to 5 Years	64%
Over 10 Years	70%

AspenTech Customer Loyalty Score by Industry

AspenTech's Customer Loyalty score was rated 55% by both Chemicals and Tech industry customers.

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Tech	55%
Chemicals	55%
Energy and Manufacturing	55%

AspenTech Customer Loyalty vs. Competitors

Compared to its competitors, AspenTech's Customer Loyalty score is rated right above OSISOFT, LLC, and is preceded by Honeywell.

COMPANY		Customer Loyalty Score
	Aveva Group	83%
	ANSYS INC	79%
	Micro Focus	78%
	Honeywell	73%
	AspenTech	56%
	OSISOFT, LLC	10%
	OSIsoft	N/A
	Pyramid analytics	N/A

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AspenTech Product Quality

3.5/5

AspenTech has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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AspenTech Product Information

AspenTech’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AspenTech's product the highest. Reviewers from the Energy and Manufacturing industry rated AspenTech the lowest at 3.1.

Website: www.aspentech.com/

Company Size: 201-500 Employees

Industry

Tech

SaaS

Quick Insights into AspenTech Product Quality

AspenTech's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.

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Ranked AspenTech Product Quality the Highest

Other	4.6
46-50	4.4
2 to 5 Years	4.1

Ranked AspenTech Product Quality the Lowest

51-55	3
Less than 1 Year	2.5
Female	2.2

AspenTech Product Quality Score by Gender

Male customers rated AspenTech's Product Quality score 1.9 stars higher than Female customers.

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Male

4.1/5

Female

2.2/5

AspenTech Product Quality Score by Ethnicity

AspenTech's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 4.6	Other	4.6

AspenTech Product Quality Score by Age

AspenTech's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
31-35 3.9	31-35	3.9
36-40 3	36-40	3
46-50 4.4	46-50	4.4
51-55 3	51-55	3

AspenTech Product Quality Score by Usage

AspenTech's Product Quality score was rated the highest by customers who have used AspenTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
2 to 5 Years	4.1
Over 10 Years	4

AspenTech Product Quality Score by Industry

AspenTech's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	4.1
Chemicals	4.1
Energy and Manufacturing	3.1

AspenTech Product Quality vs. Competitors

Compared to its competitors, AspenTech's Product Quality score is rated right above OSISOFT, LLC, and is preceded by Honeywell.

COMPANY		Product Quality Score
	Aveva Group	4.3/5
	ANSYS INC	3.9/5
	Micro Focus	3.7/5
	Honeywell	3.6/5
	AspenTech	3.5/5
	OSISOFT, LLC	2.5/5
	OSIsoft	N/A
	Pyramid analytics	N/A

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AspenTech Pricing

AspenTech ROI & Value For Money

3.3/5

AspenTech has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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AspenTech Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from AspenTech.

Quick Insights into AspenTech ROI

AspenTech's ROI score was rated highest by Other customers, and rated lowest by Female customers.

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Ranked AspenTech ROI the Highest

Other	4.3
46-50	4.2
Tech	4.1

Ranked AspenTech ROI the Lowest

Energy and Manufacturing	2.9
Less than 1 Year	2.4
Female	2.1

AspenTech ROI Score by Gender

Male customers rated AspenTech's ROI score 1.8 stars higher than Female customers.

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Male

3.9/5

Female

2.1/5

AspenTech ROI Score by Ethnicity

AspenTech's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 4.3	Other	4.3

AspenTech ROI Score by Age

AspenTech's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
31-35 3.5	31-35	3.5
36-40 3.1	36-40	3.1
46-50 4.2	46-50	4.2
51-55 3.1	51-55	3.1

AspenTech ROI Score by Usage

AspenTech's ROI score was rated the highest by customers who have used AspenTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
2 to 5 Years	3.8
Over 10 Years	3.8

AspenTech ROI Score by Industry

AspenTech's ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	4.1
Chemicals	3.7
Energy and Manufacturing	2.9

AspenTech Pricing vs. Competitors

Compared to its competitors, AspenTech's ROI score is rated right above OSISOFT, LLC, and is preceded by Honeywell.

COMPANY		Pricing Score
	Aveva Group	4.1/5
	Micro Focus	3.9/5
	ANSYS INC	3.7/5
	Honeywell	3.5/5
	AspenTech	3.3/5
	OSISOFT, LLC	1.5/5
	OSIsoft	N/A
	Pyramid analytics	N/A

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AspenTech Customer Satisfaction (CSAT)

AspenTech Customer Satisfaction (CSAT) Score

60 / 100

AspenTech has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	43%
Satisfied	17%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	7%
Very Dissatisfied	10%

Very Satisfied

43%

Satisfied

17%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AspenTech Customer Satisfaction

AspenTech's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.

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Ranked AspenTech Customer Satisfaction the Highest

Other	100%
46-50	75%
Chemicals	75%

Ranked AspenTech Customer Satisfaction the Lowest

Tech	50%
36-40	33%
Female	25%

AspenTech Customer Satisfaction Score by Gender

Male customers rated AspenTech's Customer Satisfaction score 38 points higher than Female customers.

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63 / 100

Male

	Very Satisfied	45%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	37%
	Dissatisfied	0%
	Very Dissatisfied	0%

25 / 100

Female

	Very Satisfied	25%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	50%

AspenTech Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
51%
Other
100%

CSAT according to Asian or Pacific Islander

AspenTech's Customer Satisfaction (CSAT) score was rated 51% according to Asian or Pacific Islander users and customers.

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51 / 100

Very Satisfied	38%
Satisfied	13%
Neither Satisfied nor Dissatisfied	38%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

38%

Satisfied

13%

Neither Satisfied nor Dissatisfied

38%

Dissatisfied

Very Dissatisfied

11%

CSAT according to Other

AspenTech's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

AspenTech Customer Satisfaction Score by Age

AspenTech's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

31-35

33%

36-40

33%

46-50

75%

51-55

50%

AspenTech Customer Satisfaction Score by Usage

AspenTech's Customer Satisfaction score was rated the highest by customers who have used AspenTech's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
2 to 5 Years	50
Over 10 Years	60

AspenTech Customer Satisfaction Score by Industry

AspenTech's Customer Satisfaction score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.

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Tech	50
Chemicals	75
Energy and Manufacturing	50

AspenTech Customer Satisfaction vs. Competitors

Compared to its competitors, AspenTech's Customer Satisfaction score is rated right above Micro Focus, and is preceded by Honeywell.

COMPANY		Customer Satisfaction (CSAT) Score
	Aveva Group	100%
	OSISOFT, LLC	100%
	ANSYS INC	73%
	Honeywell	64%
	AspenTech	60%
	Micro Focus	57%
	OSIsoft	0%
	Pyramid analytics	0%

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AspenTech Customer Service

3.3/5

AspenTech has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About AspenTech's Customer Service

Address

Bedford, MA

Website

www.aspentech.com/

Quick Insights into AspenTech Customer Service

AspenTech's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Female customers.

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Ranked AspenTech Customer Service the Highest

46-50	4.1
Other	4.1
Over 10 Years	3.9

Ranked AspenTech Customer Service the Lowest

Energy and Manufacturing	2.7
Less than 1 Year	2.6
Female	2

AspenTech Customer Service Score by Gender

Male customers rated AspenTech's Customer Service score 1.8 stars higher than Female customers.

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Male

3.8/5

Female

2/5

AspenTech Customer Service Score by Ethnicity

AspenTech's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 4.1	Other	4.1

AspenTech Customer Service Score by Age

AspenTech's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
31-35 3.2	31-35	3.2
36-40 3	36-40	3
46-50 4.1	46-50	4.1
51-55 3.2	51-55	3.2

AspenTech Customer Service Score by Usage

AspenTech's Customer Service score was rated the highest by customers who have used AspenTech's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
2 to 5 Years	3.2
Over 10 Years	3.9

AspenTech Customer Service Score by Industry

AspenTech's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	3.6
Chemicals	3.7
Energy and Manufacturing	2.7

AspenTech Customer Service vs. Competitors

Compared to its competitors, AspenTech's Customer Service score is rated right above OSISOFT, LLC, and is preceded by Honeywell.

COMPANY		Customer Service Score
	Aveva Group	4.1/5
	Micro Focus	3.8/5
	ANSYS INC	3.7/5
	Honeywell	3.5/5
	AspenTech	3.3/5
	OSISOFT, LLC	1.5/5
	OSIsoft	N/A
	Pyramid analytics	N/A

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AspenTech as an Employer

2.8/5

AspenTech has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of AspenTech

Antonio Pietri

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AspenTech scored a 2 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of AspenTech would recommend the brand to a friend. ENPS measures how likely AspenTech employees would recommend working at AspenTech to a friend.

Net Promoter Score

NPS Score

39%	Promoters
24%	Passive
37%	Detractors

Employee Net Promoter Score

-27

eNPS Score

26%	Promoters
21%	Passive
53%	Detractors

Global Ranking Snapshot

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