54
NPS
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Aveva Group
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About Aveva Group's Brand
Developer of business management software designed to deliver engineering, construction and operational excellence. The company's business management software include product finder, contract management, enterprise resource management, information management, steel fabrication, integrated shipbuilding and integrated engineering and design, enabling enterprises to control change and complexity of the assets they manage, while reducing risk and saving costs. Among its major competitors, Aveva Group is ranked in 1st place for NPS while Dassault Systèmes is 2nd, and Autodesk is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Aveva Group CMO
Aveva Group Ranking
- #1 / 4 of its competitors
Aveva Group NPS
Aveva Group's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether Aveva Group's customers would recommend using the product based on a scale of -100 to 100.
Aveva Group Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
Aveva Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Mar 2023 49 | Mar 2023 | 49 |
Apr 2023 57 | Apr 2023 | 57 |
Sep 2023 55 | Sep 2023 | 55 |
Nov 2023 60 | Nov 2023 | 60 |
May 2024 49 | May 2024 | 49 |
Feb 2025 54 | Feb 2025 | 54 |
How Other Brands Compare
Aveva Group is ranked first for NPS among its competitors. Dassault Systèmes and Autodesk come in second and third, with Bentley Systems coming in at #4.
Aveva Group |  Autodesk |  Bentley Systems |  Dassault Systèmes | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 54 | 32 | 19 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $62.34B | $12.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aveva Group NPS by Gender
Aveva Group's NPS was rated 34 by Male customers on Comparably.
Male
34
Aveva Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Aveva Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aveva Group NPS vs. Competitors
Compared to its competitors, Aveva Group's NPS is rated right above Dassault Systèmes.
| COMPANY | NPS Score | |
|---|---|---|
| Aveva Group | 54 |
| Dassault Systèmes | 43 |
| Autodesk | 32 |
| Bentley Systems | 19 |
 | AspenTech | 2 |
 | Intergraph | N/A |
 | Wiser Solutions | N/A |
Aveva Group Customer Reviews
Out of the 2 Aveva Group customer reviews 2 were positive and 0 were constructive. Aveva Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Aveva Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Aveva Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aveva Group Customer Loyalty Score by Gender
Aveva Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Aveva Group Customer Loyalty vs. Competitors
Compared to its competitors, Aveva Group's Customer Loyalty score is rated right above Autodesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aveva Group | 83% |
| Autodesk | 83% |
| Dassault Systèmes | 82% |
| Bentley Systems | 75% |
| AspenTech | 56% |
| Intergraph | N/A |
| Wiser Solutions | N/A |
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Aveva Group Product Quality
4.3/5
Aveva Group has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Aveva Group Product Information
Aveva Group’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.aveva.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Aveva Group Product Quality
Aveva Group's Product Quality score was rated highest by Male customers.
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Ranked Aveva Group Product Quality the Highest
Aveva Group Product Quality Score by Gender
Aveva Group's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Aveva Group Product Quality vs. Competitors
Compared to its competitors, Aveva Group's Product Quality score is rated right above Dassault Systèmes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aveva Group | 4.3/5 |
| Dassault Systèmes | 4.1/5 |
| Autodesk | 4/5 |
| Bentley Systems | 3.7/5 |
| AspenTech | 3.5/5 |
| Intergraph | N/A |
| Wiser Solutions | N/A |
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Aveva Group Pricing
Aveva Group ROI & Value For Money
4.1/5
Aveva Group has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Aveva Group ROI
Aveva Group's ROI score was rated highest by Male customers.
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Ranked Aveva Group ROI the Highest
Aveva Group ROI Score by Gender
Aveva Group's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Aveva Group Pricing vs. Competitors
Compared to its competitors, Aveva Group's ROI score is rated right above Dassault Systèmes.
| COMPANY | Pricing Score | |
|---|---|---|
| Aveva Group | 4.1/5 |
| Dassault Systèmes | 3.9/5 |
| Autodesk | 3.9/5 |
| Bentley Systems | 3.4/5 |
| AspenTech | 3.3/5 |
| Intergraph | N/A |
| Wiser Solutions | N/A |
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Aveva Group Customer Satisfaction (CSAT)
Aveva Group Customer Satisfaction (CSAT) Score
100 / 100
Aveva Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
88%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aveva Group Customer Satisfaction vs. Competitors
Compared to its competitors, Aveva Group's Customer Satisfaction score is rated right above Dassault Systèmes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aveva Group | 100% |
| Dassault Systèmes | 76% |
| Autodesk | 72% |
| Bentley Systems | 70% |
| AspenTech | 60% |
| Intergraph | 0% |
| Wiser Solutions | 0% |
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Aveva Group Customer Service
4.1/5
Aveva Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Aveva Group's Customer Service
Address
CB3 0HB Bahamas
Website
https://www.aveva.com
Phone Number
7
Quick Insights into Aveva Group Customer Service
Aveva Group's Customer Service score was rated highest by Male customers.
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Ranked Aveva Group Customer Service the Highest
Aveva Group Customer Service Score by Gender
Aveva Group's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Aveva Group Customer Service vs. Competitors
Compared to its competitors, Aveva Group's Customer Service score is rated right above Dassault Systèmes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aveva Group | 4.1/5 |
| Dassault Systèmes | 4/5 |
| Autodesk | 3.8/5 |
| Bentley Systems | 3.5/5 |
| AspenTech | 3.3/5 |
| Intergraph | N/A |
| Wiser Solutions | N/A |
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Aveva Group as an Employer
3.5/5
Aveva Group has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Aveva Group scored a 54 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Aveva Group would recommend the brand to a friend. ENPS measures how likely Aveva Group employees would recommend working at Aveva Group to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
