Bentley Systems NPS & Customer Reviews

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Bentley Systems

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Bentley Systems

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About Bentley Systems' Brand

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. Among its major competitors, Bentley Systems is ranked in 6th place for NPS while Esri is 1st, and Aveva Group is 2nd.Their current market cap is $12.54B

Brand at a Glance

75%

Customer Loyalty

3.7/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

Bentley Systems CMO

Carey Mann

Carey Mann serves as the Chief Marketing Officer of Bentley Systems. Carey started at Bentley Systems in January of 2015. Carey currently resides in Greater Philadelphia Area.

Bentley Systems Ranking

^#3 / 4 of its competitors

Bentley Systems NPS

Bentley Systems's Net Promoter Score (NPS) is a 19 with 54% Promoters, 11% Passives, and 35% Detractors. Net Promoter Score tracks whether Bentley Systems's customers would recommend using the product based on a scale of -100 to 100.

Bentley Systems Overall NPS

NPS

54%	Promoters
11%	Passives
35%	Detractors

Bentley Systems NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 22	Jan 2024	22
Feb 2024 19	Feb 2024	19
Mar 2024 19	Mar 2024	19
Apr 2024 21	Apr 2024	21
May 2024 20	May 2024	20
Jun 2024 18	Jun 2024	18
Sep 2024 18	Sep 2024	18
Oct 2024 16	Oct 2024	16
Nov 2024 20	Nov 2024	20
Dec 2024 22	Dec 2024	22
Mar 2025 20	Mar 2025	20
Jul 2025 17	Jul 2025	17

How Other Brands Compare

Bentley Systems is ranked third for NPS among its competitors. Autodesk and Trimble come in first and second, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.

	Bentley Systems	Oracle	Autodesk	Trimble
Global Ranking	#-	#173	#238	#347
NPS	19	11	32	22
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$12.54B	$207.07B	$62.34B	$18.26B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bentley Systems NPS by Gender

Female customers rated Bentley Systems's NPS 84 points higher than Male customers.

Male

-28

Bentley Systems's NPS was rated -28 by Male customers on Comparably.

29%

Promoters

14%

Passives

57%

Detractors

Female

Bentley Systems's NPS was rated 56 by Female customers on Comparably.

67%

Promoters

22%

Passives

11%

Detractors

Bentley Systems NPS by Ethnicity

Bentley Systems's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
African American/Black 0	African American/Black	0
Asian or Pacific Islander -33	Asian or Pacific Islander	-33
Native American 34	Native American	34
Other 20	Other	20

Bentley Systems NPS by Age

Bentley Systems's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

26-30

28%

29%

43%

31-35

50%

46-50

60%

20%

Bentley Systems NPS by Usage

Bentley Systems's NPS was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 37	1 to 2 Years	37
2 to 5 Years 18	2 to 5 Years	18
5 to 10 Years 28	5 to 10 Years	28
Over 10 Years 25	Over 10 Years	25

Bentley Systems NPS vs. Competitors

Compared to its competitors, Bentley Systems's NPS is rated right above Oracle, and is preceded by Trimble.

COMPANY		NPS Score
	Esri	58
	Aveva Group	54
	Aconex	49
	Autodesk	32
	Trimble	22
	Bentley Systems	19
	Oracle	11
	Dassault Systemes	9
	Aspen Technology Labs	N/A
	Hexagon Geospatial	-57

Bentley Systems Customer Reviews

Out of the 6 Bentley Systems customer reviews 3 were positive and 3 were constructive. Bentley Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Bentley Systems Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Bentley Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Bentley Systems Customer Loyalty Score by Gender

Female customers rated Bentley Systems's Customer Loyalty score 26% higher than Male customers.

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Male

74%

Yes

Female

100%

Yes

Bentley Systems Customer Loyalty Score by Ethnicity

Bentley Systems's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

100

out of 100

Other

Bentley Systems Customer Loyalty Score by Age

Bentley Systems's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 74%	26-30	74%
31-35 78%	31-35	78%
46-50 82%	46-50	82%

Bentley Systems Customer Loyalty Score by Usage

Bentley Systems's Customer Loyalty score was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	85%
5 to 10 Years	40%
Over 10 Years	100%

Bentley Systems Customer Loyalty Score by Industry

Bentley Systems's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	70%
Architecture and Planning	100%

Bentley Systems Customer Loyalty vs. Competitors

Compared to its competitors, Bentley Systems's Customer Loyalty score is rated right above Oracle, and is preceded by Hexagon Geospatial.

COMPANY		Customer Loyalty Score
	Esri	87%
	Aveva Group	83%
	Autodesk	83%
	Dassault Systemes	83%
	Trimble	79%
	Hexagon Geospatial	76%
	Bentley Systems	75%
	Oracle	72%
	Aconex	N/A
	Aspen Technology Labs	N/A

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Bentley Systems Product Quality

3.7/5

Bentley Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Bentley Systems Product Information

Bentley Systems serves markets in the United States, Asia, Europe, Middle-East and Africa, and Latin America. Bentley Systems supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Bentley Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bentley Systems's product the highest. Reviewers from the Utilities industry rated Bentley Systems the lowest at 3.5.

Website: https://www.bentley.com

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Construction

Languages Supported

English

Chinese (Traditional)

French

German

Chinese (Simplified)

Korean

Russian

Product Type

Content Management System (CMS) Software

Project Management Software

Project Collaboration Software

Task Management Software

Visual Project Management Software

Web Collaboration Software

Quick Insights into Bentley Systems Product Quality

Bentley Systems's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 31-35.

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Ranked Bentley Systems Product Quality the Highest

Tech	4.7
46-50	4.6
Female	4.6

Ranked Bentley Systems Product Quality the Lowest

Male	3.3
Other	3.2
31-35	3.1

Bentley Systems Product Quality Score by Gender

Female customers rated Bentley Systems's Product Quality score 1.3 stars higher than Male customers.

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Male

3.3/5

Female

4.6/5

Bentley Systems Product Quality Score by Ethnicity

Bentley Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.5	Native American	3.5
Other 3.2	Other	3.2

Bentley Systems Product Quality Score by Age

Bentley Systems's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 3.8	26-30	3.8
31-35 3.1	31-35	3.1
46-50 4.6	46-50	4.6

Bentley Systems Product Quality Score by Usage

Bentley Systems's Product Quality score was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.4
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.6

Bentley Systems Product Quality Score by Industry

Bentley Systems's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.

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Tech	4.7
Accounting	4.3
Architecture and Planning	3.9
Utilities	3.5

Bentley Systems Product Quality vs. Competitors

Compared to its competitors, Bentley Systems's Product Quality score is rated right above Hexagon Geospatial, and is preceded by Oracle.

COMPANY		Product Quality Score
	Esri	4.4/5
	Aveva Group	4.3/5
	Aconex	4.2/5
	Autodesk	4/5
	Trimble	4/5
	Oracle	3.7/5
	Bentley Systems	3.7/5
	Hexagon Geospatial	3.7/5
	Dassault Systemes	3.3/5
	Aspen Technology Labs	N/A

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Bentley Systems Pricing

Bentley Systems ROI & Value For Money

3.4/5

Bentley Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Bentley Systems Pricing Plans

Bentley Systems has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Bentley Systems.

Who Uses Bentley Systems?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Bentley Systems ROI

Bentley Systems's ROI score was rated highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.

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Ranked Bentley Systems ROI the Highest

1 to 2 Years	4.5
Female	4.4
46-50	4.2

Ranked Bentley Systems ROI the Lowest

Male	3.1
5 to 10 Years	3
31-35	2.9

Bentley Systems ROI Score by Gender

Female customers rated Bentley Systems's ROI score 1.3 stars higher than Male customers.

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Male

3.1/5

Female

4.4/5

Bentley Systems ROI Score by Ethnicity

Bentley Systems's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.6	Native American	3.6
Other 3.2	Other	3.2

Bentley Systems ROI Score by Age

Bentley Systems's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 3.6	26-30	3.6
31-35 2.9	31-35	2.9
46-50 4.2	46-50	4.2

Bentley Systems ROI Score by Usage

Bentley Systems's ROI score was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.5
2 to 5 Years	3.1
5 to 10 Years	3
Over 10 Years	3.2

Bentley Systems ROI Score by Industry

Bentley Systems's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.2
Accounting	3.6
Architecture and Planning	3.8
Utilities	4.1

Bentley Systems Pricing vs. Competitors

Compared to its competitors, Bentley Systems's ROI score is rated right above Dassault Systemes, and is preceded by Oracle.

COMPANY		Pricing Score
	Esri	4.1/5
	Aveva Group	4.1/5
	Aconex	4/5
	Autodesk	3.9/5
	Trimble	3.8/5
	Oracle	3.7/5
	Bentley Systems	3.4/5
	Dassault Systemes	3/5
	Hexagon Geospatial	2.8/5
	Aspen Technology Labs	N/A

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Bentley Systems Customer Satisfaction (CSAT)

Bentley Systems Customer Satisfaction (CSAT) Score

70 / 100

Bentley Systems has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	33%
Satisfied	37%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	12%
Very Dissatisfied	13%

Very Satisfied

33%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bentley Systems Customer Satisfaction

Bentley Systems's Customer Satisfaction score was rated highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.

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Ranked Bentley Systems Customer Satisfaction the Highest

1 to 2 Years	100%
46-50	100%
African American/Black	100%

Ranked Bentley Systems Customer Satisfaction the Lowest

2 to 5 Years	60%
Other	60%
31-35	34%

Bentley Systems Customer Satisfaction Score by Gender

Female customers rated Bentley Systems's Customer Satisfaction score 36 points higher than Male customers.

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64 / 100

Male

	Very Satisfied	9%
	Satisfied	55%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	18%
	Very Dissatisfied	18%

100 / 100

Female

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Bentley Systems Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Bentley Systems' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

CSAT according to African American/Black

Bentley Systems' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Bentley Systems' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Bentley Systems' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Other

Bentley Systems' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

Bentley Systems Customer Satisfaction Score by Age

Bentley Systems's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

26-30

83%

31-35

34%

46-50

100%

Bentley Systems Customer Satisfaction Score by Usage

Bentley Systems's Customer Satisfaction score was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
1 to 2 Years	100
2 to 5 Years	60
5 to 10 Years	67

Bentley Systems Customer Satisfaction Score by Industry

Bentley Systems's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	100
Accounting	67
Architecture and Planning	75

Bentley Systems Customer Satisfaction vs. Competitors

Compared to its competitors, Bentley Systems's Customer Satisfaction score is rated right above Oracle, and is preceded by Autodesk.

COMPANY		Customer Satisfaction (CSAT) Score
	Aveva Group	100%
	Trimble	100%
	Esri	84%
	Autodesk	72%
	Bentley Systems	70%
	Oracle	67%
	Hexagon Geospatial	67%
	Dassault Systemes	66%
	Aconex	0%
	Aspen Technology Labs	0%

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Bentley Systems Customer Service

3.5/5

Bentley Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Bentley Systems's Customer Service

Address

685 Stockton Drive, Exton, PA 19341

Website

https://www.bentley.com

Phone Number

+1 (610) 458-5000

Bentley Systems's Social Links

Quick Insights into Bentley Systems Customer Service

Bentley Systems's Customer Service score was rated highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Bentley Systems's products/services for Over 10 Years.

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Ranked Bentley Systems Customer Service the Highest

1 to 2 Years	4.6
Accounting	4.6
Female	4.5

Ranked Bentley Systems Customer Service the Lowest

Asian or Pacific Islander	3.1
Male	3.1
Over 10 Years	3

Bentley Systems Customer Service Score by Gender

Female customers rated Bentley Systems's Customer Service score 1.4 stars higher than Male customers.

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Male

3.1/5

Female

4.5/5

Bentley Systems Customer Service Score by Ethnicity

Bentley Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Native American 4	Native American	4
Other 3.2	Other	3.2

Bentley Systems Customer Service Score by Age

Bentley Systems's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
26-30 3.7	26-30	3.7
31-35 3.6	31-35	3.6
46-50 4	46-50	4

Bentley Systems Customer Service Score by Usage

Bentley Systems's Customer Service score was rated the highest by customers who have used Bentley Systems's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.6
2 to 5 Years	3.2
5 to 10 Years	3.1
Over 10 Years	3

Bentley Systems Customer Service Score by Industry

Bentley Systems's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.1
Accounting	4.6
Architecture and Planning	3.9

Bentley Systems Customer Service vs. Competitors

Compared to its competitors, Bentley Systems's Customer Service score is rated right above Hexagon Geospatial, and is preceded by Oracle.

COMPANY		Customer Service Score
	Esri	4.2/5
	Aveva Group	4.1/5
	Autodesk	3.8/5
	Aconex	3.7/5
	Trimble	3.7/5
	Oracle	3.6/5
	Bentley Systems	3.5/5
	Hexagon Geospatial	2.8/5
	Dassault Systemes	2.6/5
	Aspen Technology Labs	N/A

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Bentley Systems as an Employer

3.9/5

Bentley Systems has a 3.9/5 stars for its overall company culture rated by their employees

top

15%

CEO of Bentley Systems

Nicholas Cumins

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bentley Systems scored a 19 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Bentley Systems would recommend the brand to a friend. ENPS measures how likely Bentley Systems employees would recommend working at Bentley Systems to a friend.

Net Promoter Score

NPS Score

54%	Promoters
11%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
25%	Passive
24%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail