49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Aconex
Marketing or Exec? Claim Your Free Account
About Aconex's Brand
Provider of online collaboration and document management software services for the construction, engineering and facilities management industries. The company offers Aconex, an online document management, web collaboration and project management software that uses the Internet to manage information for projects of various sizes in construction, engineering and facilities management. It also provides web services application programming interfaces to enable integration between its system and other software products used by its clients.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Aconex NPS
Aconex's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Aconex's customers would recommend using the product based on a scale of -100 to 100.
Aconex Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Aconex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aconex NPS by Usage
Aconex's NPS was rated the highest by customers who have used Aconex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Aconex Product Quality
4.2/5
Aconex has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Aconex's overall Product Quality score rated by its users and customers.
Aconex Product Information
Aconex serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Aconex supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Aconex’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Aconex's product the highest. Reviewers from the Tech industry rated Aconex the lowest at 3.8.
- Website
- www.aconex.com
- Company Size
- 201-500 Employees
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Polish
Product Type
Construction Management Software
Project Management Software
Project Collaboration Software
Quick Insights into Aconex Product Quality
Aconex's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Aconex's Product Quality.
Ranked Aconex Product Quality the Highest
Ranked Aconex Product Quality the Lowest
Aconex Product Quality Score by Usage
Aconex's Product Quality score was rated the highest by customers who have used Aconex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Aconex Product Quality Score by Industry
Aconex's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Aconex Pricing
Aconex ROI & Value For Money
4/5
Aconex has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aconex's overall ROI score rated by its users and customers.
Aconex Pricing Plans
Aconex has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Construction industry think that they had the lowest ROI from Aconex.
Who Uses Aconex?
Medium Businesses
Large Enterprises
Quick Insights into Aconex ROI
Aconex's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Aconex's ROI score.
Ranked Aconex ROI the Highest
Ranked Aconex ROI the Lowest
Aconex ROI Score by Industry
Aconex's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Aconex Customer Service
3.7/5
Aconex has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Aconex's overall Customer Service score rated by its users and customers.
About Aconex's Customer Service
Address
96 Flinders Street, Melbourne, 3000 Australia
Website
www.aconex.com
Aconex as an Employer
3.0/5
Aconex has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aconex scored a 49 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Aconex would recommend the brand to a friend. ENPS measures how likely Aconex employees would recommend working at Aconex to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
