Dassault Systemes NPS & Customer Reviews

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Dassault Systemes

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Dassault Systemes

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About Dassault Systemes' Brand

The Company develops 3D and Product Lifecycle Management software solutions powered by three-dimensional representation. Among its major competitors, Dassault Systemes is ranked in 4th place for NPS while Autodesk is 1st, and PTC is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.3/5

Product Quality

3/5

Pricing

2.6/5

Customer Service

Dassault Systemes Ranking

^#4 / 4 of its competitors

Dassault Systemes NPS

Dassault Systemes's Net Promoter Score (NPS) is a 9 with 36% Promoters, 37% Passives, and 27% Detractors. Net Promoter Score tracks whether Dassault Systemes's customers would recommend using the product based on a scale of -100 to 100.

Dassault Systemes Overall NPS

NPS

36%	Promoters
37%	Passives
27%	Detractors

Dassault Systemes NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 100	May 2022	100
Feb 2023 0	Feb 2023	0
Apr 2023 -33	Apr 2023	-33
Jul 2023 20	Jul 2023	20
Aug 2023 33	Aug 2023	33
Jan 2024 15	Jan 2024	15
Mar 2024 13	Mar 2024	13
Oct 2024 11	Oct 2024	11
Jan 2025 10	Jan 2025	10
Oct 2025 9	Oct 2025	9

How Other Brands Compare

Dassault Systemes is ranked #4 for NPS among its competitors. Autodesk and PTC come in first and second, with ANSYS INC coming in at third.

	Dassault Systemes	Autodesk	ANSYS INC	PTC
Global Ranking	#-	#238	#-	#-
NPS	9	32	17	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$62.34B	$31.00B	$17.14B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dassault Systemes NPS by Gender

Dassault Systemes's NPS was rated -16 by Male customers on Comparably.

Male

-16

Dassault Systemes's NPS was rated -16 by Male customers on Comparably.

17%

Promoters

50%

Passives

33%

Detractors

Female

N/A

Dassault Systemes's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Dassault Systemes NPS by Ethnicity

Dassault Systemes's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 67	Asian or Pacific Islander	67

Dassault Systemes NPS by Age

Dassault Systemes's NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

Dassault Systemes NPS by Usage

Dassault Systemes's NPS was rated -50 points by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -50	2 to 5 Years	-50

Dassault Systemes NPS vs. Competitors

Compared to its competitors, Dassault Systemes's NPS is rated right above zSpace, and is preceded by ANSYS INC.

COMPANY		NPS Score
	Autodesk	32
	PTC	20
	ANSYS INC	17
	Dassault Systemes	9
	zSpace	N/A
	Dassault Aviation	N/A

Dassault Systemes Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Dassault Systemes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Dassault Systemes Customer Loyalty Score by Gender

Dassault Systemes's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Dassault Systemes Customer Loyalty Score by Ethnicity

Dassault Systemes's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

Dassault Systemes Customer Loyalty Score by Age

Dassault Systemes's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

Dassault Systemes Customer Loyalty Score by Usage

Dassault Systemes's Customer Loyalty score was rated 100% by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

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2 to 5 Years	100%

Dassault Systemes Customer Loyalty Score by Industry

Dassault Systemes's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100%

Dassault Systemes Customer Loyalty vs. Competitors

Compared to its competitors, Dassault Systemes's Customer Loyalty score is rated right above PTC, and is preceded by Autodesk.

COMPANY		Customer Loyalty Score
	Autodesk	83%
	Dassault Systemes	83%
	PTC	80%
	ANSYS INC	79%
	zSpace	N/A
	Dassault Aviation	N/A

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Dassault Systemes Product Quality

3.3/5

Dassault Systemes has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Dassault Systemes Product Information

Dassault Systemes’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Dassault Systemes's product the highest.

Website: www.3ds.com

Company Size: 10,000+ Employees

Quick Insights into Dassault Systemes Product Quality

Dassault Systemes's Product Quality score was rated highest by Asian or Pacific Islander customers.

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Ranked Dassault Systemes Product Quality the Highest

Asian or Pacific Islander	4.1
Aerospace and Aviation	3.2
Male	3.1

Dassault Systemes Product Quality Score by Gender

Dassault Systemes's Product Quality score was rated 3.1 by Male customers on Comparably.

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Male

3.1/5

Female

N/A

Dassault Systemes Product Quality Score by Ethnicity

Dassault Systemes's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Dassault Systemes Product Quality Score by Age

Dassault Systemes's Product Quality score was rated 2.6 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.6	18-25	2.6

Dassault Systemes Product Quality Score by Usage

Dassault Systemes's Product Quality score was rated 2.1 stars by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

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2 to 5 Years	2.1

Dassault Systemes Product Quality Score by Industry

Dassault Systemes's Product Quality score was rated 3.2 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	3.2

Dassault Systemes Product Quality vs. Competitors

Compared to its competitors, Dassault Systemes's Product Quality score is rated right above zSpace, and is preceded by PTC.

COMPANY		Product Quality Score
	Autodesk	4/5
	ANSYS INC	3.9/5
	PTC	3.9/5
	Dassault Systemes	3.3/5
	zSpace	N/A
	Dassault Aviation	N/A

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Dassault Systemes Pricing

Dassault Systemes ROI & Value For Money

3/5

Dassault Systemes has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Dassault Systemes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into Dassault Systemes ROI

Dassault Systemes's ROI score was rated highest by Asian or Pacific Islander customers.

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Ranked Dassault Systemes ROI the Highest

Asian or Pacific Islander	3.6
Aerospace and Aviation	3.1
Male	2.9

Dassault Systemes ROI Score by Gender

Dassault Systemes's ROI score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Dassault Systemes ROI Score by Ethnicity

Dassault Systemes's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Dassault Systemes ROI Score by Age

Dassault Systemes's ROI score was rated 2.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.1	18-25	2.1

Dassault Systemes ROI Score by Usage

Dassault Systemes's ROI score was rated 1.9 stars by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

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2 to 5 Years	1.9

Dassault Systemes ROI Score by Industry

Dassault Systemes's ROI score was rated 3.1 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	3.1

Dassault Systemes Pricing vs. Competitors

Compared to its competitors, Dassault Systemes's ROI score is rated right above zSpace, and is preceded by ANSYS INC.

COMPANY		Pricing Score
	Autodesk	3.9/5
	PTC	3.8/5
	ANSYS INC	3.7/5
	Dassault Systemes	3/5
	zSpace	N/A
	Dassault Aviation	N/A

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Dassault Systemes Customer Satisfaction (CSAT)

Dassault Systemes Customer Satisfaction (CSAT) Score

67 / 100

Dassault Systemes has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	22%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

22%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dassault Systemes Customer Satisfaction

Dassault Systemes's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.

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Ranked Dassault Systemes Customer Satisfaction the Highest

Aerospace and Aviation	67%
Asian or Pacific Islander	67%
Male	60%

Dassault Systemes Customer Satisfaction Score by Gender

Dassault Systemes's Customer Satisfaction score was rated 60 by Male customers on Comparably.

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60 / 100

Male

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	20%
	Very Dissatisfied	0%

Dassault Systemes Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
67%

CSAT according to Asian or Pacific Islander

Dassault Systemes' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

Dassault Systemes Customer Satisfaction Score by Usage

Dassault Systemes's Customer Satisfaction score was rated 34 points by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

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2 to 5 Years	34

Dassault Systemes Customer Satisfaction Score by Industry

Dassault Systemes's Customer Satisfaction score was rated 67 points by Aerospace and Aviation industry customers.

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Aerospace and Aviation	67

Dassault Systemes Customer Satisfaction vs. Competitors

Compared to its competitors, Dassault Systemes's Customer Satisfaction score is rated right above zSpace, and is preceded by Autodesk.

COMPANY		Customer Satisfaction (CSAT) Score
	PTC	79%
	ANSYS INC	73%
	Autodesk	72%
	Dassault Systemes	66%
	zSpace	0%
	Dassault Aviation	0%

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Dassault Systemes Customer Service

2.6/5

Dassault Systemes has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Dassault Systemes's Customer Service

Address

10 rue Marcel Dassault, 78946

Website

www.3ds.com

Phone Number

Quick Insights into Dassault Systemes Customer Service

Dassault Systemes's Customer Service score was rated highest by Asian or Pacific Islander customers.

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Ranked Dassault Systemes Customer Service the Highest

Asian or Pacific Islander	3.3
Aerospace and Aviation	2.6
Male	2.2

Dassault Systemes Customer Service Score by Gender

Dassault Systemes's Customer Service score was rated 2.2 by Male customers on Comparably.

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Male

2.2/5

Female

N/A

Dassault Systemes Customer Service Score by Ethnicity

Dassault Systemes's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3

Dassault Systemes Customer Service Score by Age

Dassault Systemes's Customer Service score was rated 1.8 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.8	18-25	1.8

Dassault Systemes Customer Service Score by Usage

Dassault Systemes's Customer Service score was rated 1.5 stars by customers who have used Dassault Systemes's products/services for 2 to 5 Years.

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2 to 5 Years	1.5

Dassault Systemes Customer Service Score by Industry

Dassault Systemes's Customer Service score was rated 2.6 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	2.6

Dassault Systemes Customer Service vs. Competitors

Compared to its competitors, Dassault Systemes's Customer Service score is rated right above zSpace, and is preceded by ANSYS INC.

COMPANY		Customer Service Score
	PTC	3.9/5
	Autodesk	3.8/5
	ANSYS INC	3.7/5
	Dassault Systemes	2.6/5
	zSpace	N/A
	Dassault Aviation	N/A

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Dassault Systemes as an Employer

2.5/5

Dassault Systemes has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Dassault Systemes

Bernard Charles

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dassault Systemes scored a 9 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Dassault Systemes would recommend the brand to a friend. ENPS measures how likely Dassault Systemes employees would recommend working at Dassault Systemes to a friend.

Net Promoter Score

NPS Score

36%	Promoters
37%	Passive
27%	Detractors

Employee Net Promoter Score

-37

eNPS Score

26%	Promoters
11%	Passive
63%	Detractors

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