Dassault Systèmes NPS & Customer Reviews

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Dassault Systèmes

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Dassault Systèmes

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About Dassault Systèmes' Brand

Dassault Systèmes is the 3DEXPERIENCE Company. Among its major competitors, Dassault Systèmes is ranked in 1st place for NPS while Autodesk is 2nd, and Arena Solutions is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Dassault Systèmes Ranking

^#1 / 4 of its competitors

Dassault Systèmes NPS

Dassault Systèmes's Net Promoter Score (NPS) is a 43 with 66% Promoters, 11% Passives, and 23% Detractors. Net Promoter Score tracks whether Dassault Systèmes's customers would recommend using the product based on a scale of -100 to 100.

Dassault Systèmes Overall NPS

NPS

66%	Promoters
11%	Passives
23%	Detractors

Dassault Systèmes NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 45	Sep 2023	45
Nov 2023 46	Nov 2023	46
Jan 2024 42	Jan 2024	42
Feb 2024 49	Feb 2024	49
Apr 2024 51	Apr 2024	51
May 2024 52	May 2024	52
Aug 2024 52	Aug 2024	52
Oct 2024 50	Oct 2024	50
Nov 2024 48	Nov 2024	48
Feb 2025 48	Feb 2025	48
Apr 2025 45	Apr 2025	45
Aug 2025 43	Aug 2025	43

How Other Brands Compare

Dassault Systèmes is ranked first for NPS among its competitors. Autodesk and Trimble come in second and third, with Bentley Systems coming in at #4.

	Dassault Systèmes	Autodesk	Trimble	Bentley Systems
Global Ranking	#-	#238	#347	#-
NPS	43	32	22	19
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$62.34B	$18.26B	$12.54B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dassault Systèmes NPS by Gender

Male customers rated Dassault Systèmes's NPS 42 points higher than Female customers.

Male

Dassault Systèmes's NPS was rated 42 by Male customers on Comparably.

71%

Promoters

Passives

29%

Detractors

Female

Dassault Systèmes's NPS was rated by Female customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Dassault Systèmes NPS by Ethnicity

Dassault Systèmes's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 34	Other	34

Dassault Systèmes NPS by Age

Dassault Systèmes's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

50%

25%

31-35

67%

33%

46-50

67%

33%

51-55

67%

33%

Dassault Systèmes NPS by Usage

Dassault Systèmes's NPS was rated the highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 75	Less than 1 Year	75
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years 34	2 to 5 Years	34
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years 34	Over 10 Years	34

Dassault Systèmes NPS vs. Competitors

Compared to its competitors, Dassault Systèmes's NPS is rated right above Autodesk.

COMPANY		NPS Score
	Dassault Systèmes	43
	Autodesk	32
	Arena Solutions	32
	Trimble	22
	Bentley Systems	19

Dassault Systèmes Customer Reviews

Out of the 5 Dassault Systèmes customer reviews 5 were positive and 0 were constructive. Dassault Systèmes customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Dassault Systèmes Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Dassault Systèmes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Dassault Systèmes Customer Loyalty Score by Gender

Female customers rated Dassault Systèmes's Customer Loyalty score 16% higher than Male customers.

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Male

84%

Yes

Female

100%

Yes

Dassault Systèmes Customer Loyalty Score by Ethnicity

Dassault Systèmes's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

Dassault Systèmes Customer Loyalty Score by Age

Dassault Systèmes's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 100%	26-30	100%
31-35 100%	31-35	100%
46-50 70%	46-50	70%
51-55 70%	51-55	70%

Dassault Systèmes Customer Loyalty Score by Usage

Dassault Systèmes's Customer Loyalty score was rated the highest by customers who have used Dassault Systèmes's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	100%
2 to 5 Years	70%
5 to 10 Years	70%
Over 10 Years	100%

Dassault Systèmes Customer Loyalty Score by Industry

Dassault Systèmes's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech	87%
Aerospace and Aviation	89%

Dassault Systèmes Customer Loyalty vs. Competitors

Compared to its competitors, Dassault Systèmes's Customer Loyalty score is rated right above Trimble, and is preceded by Autodesk.

COMPANY		Customer Loyalty Score
	Autodesk	83%
	Dassault Systèmes	82%
	Trimble	79%
	Bentley Systems	75%
	Arena Solutions	N/A

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Dassault Systèmes Product Quality

4.1/5

Dassault Systèmes has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Dassault Systèmes Product Information

Dassault Systèmes’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dassault Systèmes's product the highest. Reviewers from the Aerospace and Aviation industry rated Dassault Systèmes the lowest at 4.

Website: https://www.3ds.com/

Company Size: 10,000+ Employees

Industry

Computer Hardware

Hardware and Devices

Quick Insights into Dassault Systèmes Product Quality

Dassault Systèmes's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Dassault Systèmes's products/services for 2 to 5 Years.

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Ranked Dassault Systèmes Product Quality the Highest

31-35	5
Less than 1 Year	4.7
Tech	4.5

Ranked Dassault Systèmes Product Quality the Lowest

26-30	3.9
Other	3.8
2 to 5 Years	3.5

Dassault Systèmes Product Quality Score by Gender

Female customers rated Dassault Systèmes's Product Quality score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

Dassault Systèmes Product Quality Score by Ethnicity

Dassault Systèmes's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.8	Other	3.8

Dassault Systèmes Product Quality Score by Age

Dassault Systèmes's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 5	31-35	5
46-50 4.1	46-50	4.1
51-55 4.1	51-55	4.1

Dassault Systèmes Product Quality Score by Usage

Dassault Systèmes's Product Quality score was rated the highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	4.6
2 to 5 Years	3.5
5 to 10 Years	3.7
Over 10 Years	4.1

Dassault Systèmes Product Quality Score by Industry

Dassault Systèmes's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.5
Aerospace and Aviation	4

Dassault Systèmes Product Quality vs. Competitors

Compared to its competitors, Dassault Systèmes's Product Quality score is rated right above Autodesk.

COMPANY		Product Quality Score
	Dassault Systèmes	4.1/5
	Autodesk	4/5
	Trimble	4/5
	Arena Solutions	3.8/5
	Bentley Systems	3.7/5

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Dassault Systèmes Pricing

Dassault Systèmes ROI & Value For Money

3.9/5

Dassault Systèmes has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Dassault Systèmes Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Dassault Systèmes.

Quick Insights into Dassault Systèmes ROI

Dassault Systèmes's ROI score was rated highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and rated lowest by Other customers.

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Ranked Dassault Systèmes ROI the Highest

Less than 1 Year	4.7
Female	4.5
Tech	4.5

Ranked Dassault Systèmes ROI the Lowest

31-35	3.5
2 to 5 Years	3.3
Other	3.1

Dassault Systèmes ROI Score by Gender

Female customers rated Dassault Systèmes's ROI score 0.8 stars higher than Male customers.

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Male

3.7/5

Female

4.5/5

Dassault Systèmes ROI Score by Ethnicity

Dassault Systèmes's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.1	Other	3.1

Dassault Systèmes ROI Score by Age

Dassault Systèmes's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4	26-30	4
31-35 3.5	31-35	3.5
46-50 4	46-50	4
51-55 3.8	51-55	3.8

Dassault Systèmes ROI Score by Usage

Dassault Systèmes's ROI score was rated the highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	3.6
2 to 5 Years	3.3
5 to 10 Years	3.5
Over 10 Years	4

Dassault Systèmes ROI Score by Industry

Dassault Systèmes's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.5
Aerospace and Aviation	3.6

Dassault Systèmes Pricing vs. Competitors

Compared to its competitors, Dassault Systèmes's ROI score is rated right above Autodesk.

COMPANY		Pricing Score
	Dassault Systèmes	3.9/5
	Autodesk	3.9/5
	Trimble	3.8/5
	Arena Solutions	3.8/5
	Bentley Systems	3.4/5

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Dassault Systèmes Customer Satisfaction (CSAT)

Dassault Systèmes Customer Satisfaction (CSAT) Score

76 / 100

Dassault Systèmes has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	58%
Satisfied	18%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	5%
Very Dissatisfied	3%

Very Satisfied

58%

Satisfied

18%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dassault Systèmes Customer Satisfaction

Dassault Systèmes's Customer Satisfaction score was rated highest by customers who have used Dassault Systèmes's products/services for 2 to 5 Years, and rated lowest by customers who have used Dassault Systèmes's products/services for 5 to 10 Years.

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Ranked Dassault Systèmes Customer Satisfaction the Highest

2 to 5 Years	100%
Female	100%
Aerospace and Aviation	83%

Ranked Dassault Systèmes Customer Satisfaction the Lowest

51-55	67%
Caucasian	57%
5 to 10 Years	50%

Dassault Systèmes Customer Satisfaction Score by Gender

Female customers rated Dassault Systèmes's Customer Satisfaction score 30 points higher than Male customers.

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70 / 100

Male

	Very Satisfied	62%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	15%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Dassault Systèmes Customer Satisfaction Score by Ethnicity

Caucasian
57%
Asian or Pacific Islander
80%

CSAT according to Caucasian

Dassault Systèmes' Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	29%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

29%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Dassault Systèmes' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

Dassault Systèmes Customer Satisfaction Score by Age

Dassault Systèmes's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

75%

46-50

67%

51-55

67%

Dassault Systèmes Customer Satisfaction Score by Usage

Dassault Systèmes's Customer Satisfaction score was rated the highest by customers who have used Dassault Systèmes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	100
5 to 10 Years	50
Over 10 Years	67

Dassault Systèmes Customer Satisfaction Score by Industry

Dassault Systèmes's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech	75
Aerospace and Aviation	83

Dassault Systèmes Customer Satisfaction vs. Competitors

Compared to its competitors, Dassault Systèmes's Customer Satisfaction score is rated right above Autodesk, and is preceded by Trimble.

COMPANY		Customer Satisfaction (CSAT) Score
	Trimble	100%
	Dassault Systèmes	76%
	Autodesk	72%
	Bentley Systems	70%
	Arena Solutions	0%

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Dassault Systèmes Customer Service

4/5

Dassault Systèmes has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Dassault Systèmes's Customer Service

Address

78140 France

Website

https://www.3ds.com/

Phone Number

+33 1 41 38 41 38

Dassault Systèmes's Social Links

Quick Insights into Dassault Systèmes Customer Service

Dassault Systèmes's Customer Service score was rated highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and rated lowest by Other customers.

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Ranked Dassault Systèmes Customer Service the Highest

Less than 1 Year	4.7
Female	4.5
Tech	4.4

Ranked Dassault Systèmes Customer Service the Lowest

Male	3.8
2 to 5 Years	3.2
Other	3.1

Dassault Systèmes Customer Service Score by Gender

Female customers rated Dassault Systèmes's Customer Service score 0.7 stars higher than Male customers.

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Male

3.8/5

Female

4.5/5

Dassault Systèmes Customer Service Score by Ethnicity

Dassault Systèmes's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.1	Other	3.1

Dassault Systèmes Customer Service Score by Age

Dassault Systèmes's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
46-50 3.8	46-50	3.8
51-55 4	51-55	4

Dassault Systèmes Customer Service Score by Usage

Dassault Systèmes's Customer Service score was rated the highest by customers who have used Dassault Systèmes's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	4.3
2 to 5 Years	3.2
5 to 10 Years	3.6
Over 10 Years	3.5

Dassault Systèmes Customer Service Score by Industry

Dassault Systèmes's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.4
Aerospace and Aviation	3.9

Dassault Systèmes Customer Service vs. Competitors

Compared to its competitors, Dassault Systèmes's Customer Service score is rated right above Autodesk.

COMPANY		Customer Service Score
	Dassault Systèmes	4/5
	Autodesk	3.8/5
	Arena Solutions	3.7/5
	Trimble	3.7/5
	Bentley Systems	3.5/5

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Dassault Systèmes as an Employer

3.5/5

Dassault Systèmes has a 3.5/5 stars for its overall company culture rated by their employees

top

40%

CEO of Dassault Systèmes

Bernard Charlès

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dassault Systèmes scored a 43 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dassault Systèmes would recommend the brand to a friend. ENPS measures how likely Dassault Systèmes employees would recommend working at Dassault Systèmes to a friend.

Net Promoter Score

NPS Score

66%	Promoters
11%	Passive
23%	Detractors

Employee Net Promoter Score

-9

eNPS Score

29%	Promoters
33%	Passive
38%	Detractors

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