22
NPS
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MSC Software
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About MSC Software's Brand
MSC Software, a Hexagon AB company, develops simulation software technology enabling engineers to validate & optimize their designs using virtual prototypes.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
MSC Software NPS
MSC Software's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether MSC Software's customers would recommend using the product based on a scale of -100 to 100.
MSC Software Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
MSC Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 25 | Feb 2022 | 25 |
Apr 2022 0 | Apr 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 13 | Apr 2023 | 13 |
May 2023 25 | May 2023 | 25 |
Sep 2024 22 | Sep 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSC Software Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of MSC Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSC Software Product Quality
3.9/5
MSC Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MSC Software's overall Product Quality score rated by its users and customers.
MSC Software Product Information
MSC Software’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.mscsoftware.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
MSC Software Pricing
MSC Software ROI & Value For Money
4.1/5
MSC Software has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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MSC Software Customer Satisfaction (CSAT)
MSC Software Customer Satisfaction (CSAT) Score
100 / 100
MSC Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSC Software Customer Service
4.2/5
MSC Software has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MSC Software's Customer Service
Address
4675 MacArthur Court, Suite 900, Santa Ana, CA 92660
Website
http://www.mscsoftware.com
Phone Number
7145408900
MSC Software's Social Links
MSC Software as an Employer
4.5/5
MSC Software has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
MSC Software scored a 22 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of MSC Software would recommend the brand to a friend. ENPS measures how likely MSC Software employees would recommend working at MSC Software to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 42% | Promoters |
|---|---|
| 26% | Passive |
| 32% | Detractors |
