34
NPS
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Newforma
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About Newforma's Brand
Newforma provides mobile, cloud & desktop applications to enable owners, designers, builders and extended construction teams to collaborate. Among its major competitors, Newforma is ranked in 3rd place for NPS while SiteMax Systems Inc. is 1st, and NoteVault is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Newforma Ranking
- #2 / 4 of its competitors
Newforma NPS
Newforma's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Newforma's customers would recommend using the product based on a scale of -100 to 100.
Newforma Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Newforma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Aug 2024 33 | Aug 2024 | 33 |
How Other Brands Compare
Newforma is ranked second for NPS among its competitors. SiteMax Systems Inc. and Autodesk come in first and third, with 3Pillar Global coming in at #4.
Newforma |  Autodesk |  3Pillar Global |  SiteMax Systems Inc. | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 34 | 32 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $62.34B | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newforma NPS vs. Competitors
Compared to its competitors, Newforma's NPS is rated right above Autodesk, and is preceded by NoteVault.
| COMPANY | NPS Score | |
|---|---|---|
| SiteMax Systems Inc. | 100 |
 | NoteVault | 49 |
| Newforma | 34 |
| Autodesk | 32 |
| 3Pillar Global | 0 |
 | Apcera | N/A |
 | OneID | N/A |
Newforma Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Newforma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newforma Customer Loyalty vs. Competitors
Compared to its competitors, Newforma's Customer Loyalty score is rated right above 3Pillar Global.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Newforma | 100% |
| 3Pillar Global | 85% |
| Autodesk | 83% |
| SiteMax Systems Inc. | N/A |
| NoteVault | N/A |
| Apcera | N/A |
| OneID | N/A |
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Newforma Product Quality
2.7/5
Newforma has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Newforma Product Information
Newforma’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.newforma.com
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
SaaS
Construction
Newforma Product Quality vs. Competitors
Compared to its competitors, Newforma's Product Quality score is rated right above Apcera, and is preceded by 3Pillar Global.
| COMPANY | Product Quality Score | |
|---|---|---|
| SiteMax Systems Inc. | 4.3/5 |
| Autodesk | 4/5 |
| NoteVault | 4/5 |
| 3Pillar Global | 3.4/5 |
| Newforma | 2.7/5 |
| Apcera | N/A |
| OneID | N/A |
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Newforma Pricing
Newforma ROI & Value For Money
2.7/5
Newforma has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Newforma Pricing vs. Competitors
Compared to its competitors, Newforma's ROI score is rated right above Apcera, and is preceded by 3Pillar Global.
| COMPANY | Pricing Score | |
|---|---|---|
| SiteMax Systems Inc. | 4.2/5 |
| NoteVault | 4/5 |
| Autodesk | 3.9/5 |
| 3Pillar Global | 3.5/5 |
| Newforma | 2.7/5 |
| Apcera | N/A |
| OneID | N/A |
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Newforma Customer Satisfaction (CSAT)
Newforma Customer Satisfaction (CSAT) Score
67 / 100
Newforma has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newforma Customer Satisfaction vs. Competitors
Compared to its competitors, Newforma's Customer Satisfaction score is rated right above SiteMax Systems Inc., and is preceded by Autodesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 3Pillar Global | 100% |
| Autodesk | 72% |
| Newforma | 67% |
| SiteMax Systems Inc. | 0% |
| NoteVault | 0% |
| Apcera | 0% |
| OneID | 0% |
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Newforma Customer Service
2.7/5
Newforma has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Newforma's Customer Service
Address
1750 Elm Street, 10th Floor, Manchester, NH
Website
http://www.newforma.com
Newforma Customer Service vs. Competitors
Compared to its competitors, Newforma's Customer Service score is rated right above Apcera, and is preceded by 3Pillar Global.
| COMPANY | Customer Service Score | |
|---|---|---|
| SiteMax Systems Inc. | 5/5 |
| NoteVault | 5/5 |
| Autodesk | 3.8/5 |
| 3Pillar Global | 3.6/5 |
| Newforma | 2.7/5 |
| Apcera | N/A |
| OneID | N/A |
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Newforma as an Employer
2.5/5
Newforma has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Newforma scored a 34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Newforma would recommend the brand to a friend. ENPS measures how likely Newforma employees would recommend working at Newforma to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
