0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
3Pillar Global
Marketing or Exec? Claim Your Free Account
About 3Pillar Global's Brand
"3Pillar Global provides quality assurance, testing solutions, software product lifecycle management and development services."
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
3Pillar Global NPS
3Pillar Global's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether 3Pillar Global's customers would recommend using the product based on a scale of -100 to 100.
3Pillar Global Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
3Pillar Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 0 | May 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3Pillar Global Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of 3Pillar Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
3Pillar Global Product Quality
3.4/5
3Pillar Global has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Pillar Global's overall Product Quality score rated by its users and customers.
3Pillar Global Product Information
3Pillar Global’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Mobile App
SaaS
3Pillar Global Pricing
3Pillar Global ROI & Value For Money
3.5/5
3Pillar Global has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Pillar Global's overall ROI score rated by its users and customers.
3Pillar Global Customer Satisfaction (CSAT)
3Pillar Global Customer Satisfaction (CSAT) Score
100 / 100
3Pillar Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3Pillar Global Customer Service
3.6/5
3Pillar Global has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Pillar Global's overall Customer Service score rated by its users and customers.
About 3Pillar Global's Customer Service
Address
Fairfax, VA
Website
http://www.3pillarglobal.com/
3Pillar Global as an Employer
3.8/5
3Pillar Global has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
3Pillar Global scored a 0 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of 3Pillar Global would recommend the brand to a friend. ENPS measures how likely 3Pillar Global employees would recommend working at 3Pillar Global to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
